Customer Service Microsoft Office
Resume:
Ruby Williams
MEMPHIS.TN
************@*****.***
Objective
An interesting position with a growing company that will allow me to utilize my professional knowledge and educational background to promote and assist in the advancement of the overall success of the organization.
EXPERIENCE
Friend’s For Life Corporation
Residential Assistant
Memphis, TN
09/15 to Current
Duties: Responsible for opening and closing office on a daily basis, Operates and answer a multi-line phone system, Monitor everyday activity of tenants and guests on monitor, Responsible for keeping an accurate daily activity log, Responsible for all areas of building maintenance, operates all office equipment such as, computer, fax, copy machine, File, and create reports, of general everyday activities, Records and validates follow-up regarding resolutions and incidents, input and records complaints, relays information to security personnel, Interacts and communicates verbally and in writing with the general public, management, and other staff personnel on a daily basis, Generates and use a two-way dispatch radio with security personnel, Provide customer service to tenants and guests, Responsible for responding and replying to all company emails, requests, and meetings, make reports of incidents and other activities within the department, Responsible for generating accounts on company website, and helps in other areas when needed, maintain files of documents of complaints and resolutions, Assist tenants in problem solving, Assist in the overall activity and responsibility of tenants. Generates reports on computer using Microsoft Office/Word.
IBM/Fluor
Facilities Coordinator
Memphis, TN
03/11 to 08/15
Duties: Opened and closed office daily, operated multiple-line phone system, provided outstanding customer service to customers, prepared documents, spreadsheets, and reports by utilizing various computer applications, maintained excellent communication verbally, and written with public, vendors, management, and other staff personnel, checked reports for any discrepancies, and made necessary corrections, distributed and processed incoming and outgoing mail, provided general clerical office support by typing and filing various documents containing confidential information, performed other duties as instructed by manager,
responsible for keeping an accurate log of packages inbound and outbound from UPS and FEDX, Operated computer for company’s website using Microsoft Word/Office and Lotus Notes, operated and replenished office equipment such as, Fax, copy, and printer machines, maintained a good work ethic, demonstrated skillful communication and negotiation skills.
Western Hotel
Floor Supervisor/Housekeeping
06/09 to 01/11
Memphis, TN
Duties: Responsible for the effective supervision of all housekeeping services, maintained a high level of cleanliness, quality, and service to guests, responsible for assigning rooms to housekeepers, responsible for planning, supervising of daily housekeeping activities within the environmental department, answered multiline phone system, responsible for acknowledgement of MSDS, rules and regulations, responsible for guest relation, customer satisfaction, program quality standards, performance, and productivity, worked in other areas of the hotel environmental department, and performance for the quality of the hotel, operated all office equipment, and complied with regulatory policies and procedures.
Macon Manor Apartments
Property Manager
Memphis, TN
03/04 to 05/09
Duties: Opened and closed office daily, answered multiline phone system, responsible for collecting and recording daily rental deposits, responsible for bank transactions for the property, customer service, responsible for the upkeep of the property, interviewed and hired perspective personnel and trained them during their probational period, organized and managed office effectively and in detailed order, provided assistance and direction to customers, applied knowledge of Microsoft Office for daily office use, operated computer, fax, copy, and printer machines, assisted in the preparation of monthly budget needs documents, and compiled annual reports.
First Choice Mortgage Company
Administrative Assistant
Cordova, TN
02/99 to 12/04
Duties: Answered multiline phone system, customers service, responsible for keeping accurate records of all clients, responsible for coordinating daily appointments for loan officers, responsible for setting up equipment in call center daily, responsible and assisted manager in qualifying clients, responsible for gathering information and reports from other companies and businesses for completing of applications of clients, organized and managed office effectively, made payroll, operated computer and records of company’s agenda using Microsoft office, operated fax, copy, and printer machines, applied knowledge of Microsoft Office, Quick books, Outlook, Excel for company’s records, demonstrated skillful communication and negotiating skills, received Certificate of Recognition for excellent work performance, and participated in all activities and performances of the company, communicated on a daily basis with other office employers in maintain a good work flow.
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Education
University of Phoenix Memphis, TN
Bachelor of Science Degree Business Administration Current
Shelby State Community College Memphis, TN
Associates Degree Business Administration 1981
Other
Delivery driver for Meals on Wheels at M.I.F.A.
Active member of Willing Workers Committee at New Salem M.B. Church.
Chairman of Parent Advisory Committee at St. Patrick Catholic School.
Voluntary secretary for the Williams'/Anderson Monthly Prayer Breakfast.
References
Available upon request
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