Customer Service Representative

Shelagh Hardrich

***** ********* *****, *****, ******** 68134 402-***-****

*******.********@*****.***

Objective

Obtain a position where I can utilize my management skills, education, and training while gaining additional valuable experiences that will allow me to make a positive impact in the community.

Education

Bachelors of Arts in Psychology Creighton University

Master of Arts in Urban Studies University of Nebraska at Omaha

Employment History

Family Permanency Specialist - PromiseShip; Omaha, NE

Provide case management for children and their families to ensure the family’s safety and well-being

Build a report with children and families to better understand their unique needs

Generate official reports to evaluate and assess family’s needs

Education Coach - Lutheran Family Services; Omaha, NE

Teach refugees and other new Americans skills necessary to become self-sufficient

Assess refugees’ and other new Americans’ educational needs in order to help them reach their goals

Assist new new Americans in enrolling in English classes or furthering their education

Guided Living Counselor – Rite of Passage-Uta Halee; Omaha, NE

Direct-care provider responsible for mentoring at-risk students and assisting them with their goals

Primarily responsible for ensuring the health, safety, welfare and security of each resident

Act as a physical education coach, group counselor, education assistant, and positive role model

RTA Coordinator – SITEL Corporation; Omaha, NE

Supervise the call floor in Real Time adherence to ensure phone activity is managed efficiently

Maintain project goals on a daily, weekly, monthly, and quarterly basis

Generate and communicate off phone activity reports, staffing issues and performance measures

Customer Service Representative – SITEL Corporation; Omaha, NE

Administer effective customer service in support of DirecTV viewers’ needs

Communicate step-by-step instructions to resolve issues

Work in group settings to discuss ways to better help our customers

Teaching Assistant – Pyschology Department - Creighton University; Omaha, NE

Present subject matter to students under the direction and guidance of professors

Tutor and assist students to help them master assignments and to reinforce learning concepts

Grade homework and tests and compute and record results

Analyst – Volunteer Program Assessment – Creighton Univeristy; Omaha, NE

Develop, create, and implement a free, web based assessment to promote effectiveness of non-profits

Provide consultation services for non-profit organizations throughout the country

Transcribe conversations in support of research and development of assessments

Work Study Student Worker – Student Support Services-Creighton Univeristy; Omaha, NE

Editing the monthly newsletter articles in Microsoft Publisher

Shredding confidential documents for professional staff members

Grant writing in support of various programs to help underrepresented youth in the Omaha are

Supervisor – Zone 502; Omaha, NE

Recruite employees, coordinate scheduling, and organized comprehensive training for employees

Assisted the owner with pricing and tracking inventory

Opened and closed the store front in a timely manner on weekends

Volunteer Work

Social Media Volunteer – Muddy Paws Second Chance Rescue; Omaha, NE

Room Monitor – Yappy Pack Stay and Play; Omaha, NE

Resource Manager – BMJ Family Reunion; Omaha, NE

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