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Auto Claims Adjuster

Phoenix, Arizona, United States
January 03, 2018

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Marisa Molinari

**** * ***** ** #*

Phoenix, AZ *5032



Seeking a position that showcases my communication and customer service skills. A position that will allow me to continue to advance my career by working for an industry leading company


Strong customer service and communication sills

Knowledge of Garagekeepers policies, Business Auto, Commercial Auto policies

Experience handling First and Third party Bodily Injury, PIP/Med Pay and Property Damage claims including negotiations with claimants and attorneys

Knowledge of Total Loss settlement and state specific requirements

Strong knowledge of insurance policies and complex coverage issues

Handled escalated calls and files to come up with appropriate solutions

Work History:

Metromile Insurance (Temp Position w/Aerotek) August 2017 – current

Auto Claim Adjuster

Busy inbound phone environment

Handle 1st and 3rd party Property Damage, Comprehensive, and Collision claims

Review and interpret policies to determine coverage availability

Handle claims according to each state DOI regulations

Specialized Claims Synergy May 2016 – July 2017

Office manager/Dispatch

Dispatched incoming files to appraisers in all states, keeping in mind licensing requirements

Handled incoming calls from clients, appraises and owners regarding the status of the auto inspections and estimates

Reviewed estimates and supplements with clients

Coordinated time off and vacations for employees

United Services Automobile Association January 2005 - May 2016

Claims Adjuster

Proficient in a call center environment handling multiple states

Professional and confident while delivering exceptional service to a wide variety of customers

Experience working in a paperless environment

Handled 1st and 3rd party Property Damage, Comprehensive, Collision

Handled minor Property Claims during CAT seasons, loaned to Property Dept.

Familiar with subrogation and writing Arbitrations

Handled Automotive Claims from beginning to end

Determined liability manually

Verify and determine coverage

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