Sr. Collector Assistant Supervisor Supervior

Ertha Taylor-Liggins

** ***** ******* ******

Mount Vernon, New York 10550

(H) 914-***-****

(E) ************@*****.***

PROFESSIONAL SUMMARY

Accomplished and energetic Collection Analyst with a solid history of achievement in

collection and account receivables. Motivated leader with strong organizational and

prioritization abilities.

SKILLS

Proficient in Oracle, Law Track, Info Leasing, Microsoft Office, Elevations, Orion, Team Design,

EDI Integrated Billing Systems, EC Info Systems, Active Listening, Judgment and Decision Making, Critical Thinking

Sept 2014-Present

Randstad Professionals, New York, NY

EvensonBest Account Receivable Coordinator (Temp)

Handle large number of calls without losing enthusiastic voice and attitude.

Answers calls promptly and efficiently.

Work directly with Sales Representative, Project Manager, Administrative Assistance on related account receivable matters.

Contact customers by phone/email to collect outstanding invoices.

Maintaining up-to-date files and accurate data base.

Sent invoices to outstanding and current customers.

Schedule customer follow-up for past due receivables.

Investigate and correct prior misapplication of cash

Proofreading and correction of customer’s invoices.

Create and Issue purchase orders and proposals numbers for Billing.

Create invoices in Team Design.

Generate and issue recurring invoices for customer

ThyssenKrupp Elevators Collection Analyst (Temp)

Call customers on past due maintenance, repair, and extra's invoices.

Revise invoices.

Prepare credit memos for billing errors.

Work closely with sales department for customer inquiries and disputes.

Extensive email and fax communication with customer and sales representatives.

Review accounts with management to make decisions to place accounts on service holds or place with an attorney.

Review of delinquency report to identify target accounts.

March 2014- April 2014

Benchmark Search Group Stamford CT

Crius Energy Account Resolution Specialist (temp)

Called customers for past due balances on delivery charges on energy bill.

Enter notes in billing systems pertaining to promise pays or disputes.

Review customer meter readings for misread meters and/or missing readings.

October 2007- May 2013

Sterling National Bank, New York, NY

Sr. Collection Representative/ Workout Specialist

Oversees collection staff activity and recovery process of pre-legal loans.

Handled disputes, repayment plan and correspondence for property taxes.

Prepared legal worksheet for attorneys to start legal procedures.

Assist repo department with scheduling for equipment recovery.

Enter system notes pertaining to collection and disputes.

Handle all faxes, email and other customer request for action.

Extensive e-mail and fax communication with customer and lawyers.

October 2002- July 2007

The Bank of New York, White Plains, NY

Assistant Supervisor / Sr. Collector

Provides back-up role to collection supervisor, including training new staff, and preparing management reports.

Day -to-day functions, prioritizing work flow to insure average call volume of 50 clients, negotiating payment plans and processing payments on delinquent accounts.

Review loan agreements and loan documents to resolve discrepancies and errors.

Establish effective working relationship with retail bank staff to assist with customer issues: overdrafts, errors and inquiries.

EDUCATION:

May 1987 - Pace Business School, Yonkers, NY

Associate Degree- Computer Science

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