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Information Technology Manager

North Babylon, New York, United States
September 06, 2018

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Greater New York City Area, NY 631-***-**** SUMMARY OF QUALIFICATIONS

Knowledgeable and experienced Information Technology Professional, with expertise across all areas of Information Technology. Recognized for being efficiency driven, thorough, and capable. Skillful working with diverse, multi-national group of people. Strength in project management, internal auditing, troubleshooting, software and hardware installations, upgrades, security, and disaster recovery planning. Highly regarded for strong organizational, interpersonal, communication, and problem-solving skills. Proficient in setting priorities, balancing daily workloads through time management, and improving processes within organization. Adaptable multi-tasker known for attention to detail and making sound decisions. CORE COMPETENCIES

Policies & Procedures Audit & Compliance Organizational Management

Help Desk End User & Customer Support Executive “white-glove” Support

Networking & Design Cyber & Information Security Facilities Management

Audiovisual Support Unified Communications Corporate Environments TECHNICAL SKILLS

Operating systems: Microsoft OS Windows XP through Windows 10 Windows Server NT through 2012r2 Microsoft Hyper-V HP Device Manager Environment VMware Linux Hardware: Cisco switches and routers HP ProLiant servers (G2 – G8), workstations, laptops and Thin Clients Microsoft Surface SonicWALL firewalls Meraki switches and wireless access points Cisco VoIP phones HP MSA FC SAN Android, Blackberry and IOS mobile technology Software: Microsoft Office Suite (including Office 365) Adobe AutoCAD Google Apps for Educators VMware Workstation TeamViewer QuickBooks Skype for Business Citrix Director PROFESSIONAL EXPERIENCE

ANTHOS USA, INC., New York, NY (Brenninkmeijer Company) 2007 – 2017 Information Technology Manager – USA & Family IT Service Advisor Working independently on all aspects of the company’s technology and service delivery roadmap. Technology / Global Administration / Leadership

Served as country manager to global IT, family IT services, change management and workspace SCRUM teams, resulting in better coordination and feedback between different worldwide groups.

Maintained daily network operations of New York office, providing 99.725% uptime of local services (99.999% uptime during normal business hours). This included network and end user support for multiple offices in the United States.

Functioned as active administrator of Office 365 and Citrix Director, for management and support of virtual environment

(Citrix ZenDesktop)

Provide solutions by evaluating hardware and software, for requested departmental services, and provided pilot testing environment for proof of concept solutions, matching corporate standards in to initial design.

Forecast future hardware and software requirements, and TCO, for use in annual budgets. Included forecasting of EOL products, expiring software licensing, estimated hardware/software maintenance, and hardware failure.

Executive “white glove” support for C-Level executives, demonstrating trust and confidence by all levels of Executive staff. This entailed desktop support as well as personal and home device support.

Executed annual US Disaster Recovery and Business Continuity testing and managed local data recovery through daily backups utilizing HP D2D disk based backup solution.

Utilized Topdesk ticketing system to monitor global IT issues/requests and verify that performance OLA’s/SLA’s were achieved. Escalated critical issues and implemented strategies for their timely resolution.

Provided cost recovery details, for the US office, as outlined in the global service manual. Promoting better-detailed budget alignment between the various departments and companies. SCOTT E. TSCHETSCHOT PAGE TWO ANTHOS USA, INC. (Continued)

Strategy Planning / Policies / Procedures

Participated in cyber security initiatives, phishing campaigns, and review of vulnerabilities found in annual penetration tests in efforts to better IT security knowledge and provide technical training as needed.

Planned enterprise application/services migration to cloud (SaaS) as part of the corporate solution to move to virtual desktops. Corporate applications migrated to SaaS include tax, accounting, wealth management, and email (Office 365).

Operated as member of global change management team. Team approved or disapproved all changes to corporate network and set direction for future technology roadmap.

Created North America corporate mobile use policy, overseeing corporate mobile account and generating annual reviews for cost savings. Included supporting various mobile devices (Android, IOS, Blackberry and Windows) General Management / Administration / Operations

Managed and coordinated matching gift program for 21 employees ($21,000 matching gift fund), matching donated gifts, tracking, and auditing gifts. Confirming requests were fulfilled and measurements achieved.

Administered company TransitChek program, warranting detailed and auditable records.

Directed three office relocations and three construction projects, facilitating budget, design, and construction needs, demonstrating resourceful interpersonal skills, safeguarding architects, with contractors, engineers, signage, and IT vendors, guaranteeing project on time and budget.

Reduced international travel expenses with enhanced conferencing experiences, by operating and maintaining operations of two highly integrated conferencing rooms. Provided guidance, overseeing operations of Cisco video conferencing equipment, Microsoft Skype for Business integration, audio conferencing, white-boarding, integrated Polycom microphones, speakers, lighting and shade controls. SCOTT TSCHETSCHOT CONSULTING, North Babylon, NY 2002 – 2018 Owner and IT Professional

Providing small businesses with Enterprise class IT solutions.

Contracted by Anthos USA, Inc. (2003 – 2006) and Devon Properties, Inc. (2003 – 2004) ADDITIONAL RELEVANT EXPERIENCE

DEVON PROPERTIES, INC., New York, NY (Brenninkmeijer Company) Director of Information Technology

Accountable for the operations/management of the corporate network; budgeting, operations and third party contractors. Designed, installed, and managed branch office networks throughout the United States. EDUCATION

Kirkwood Community College, Computer Science / Programming, Cedar Rapids, IA PROFESSIONAL DEVELOPMENT

SANS Institute Training

SEC401 – Security Essentials

SEC501 – Advanced Security Essentials; Enterprise Defender SEC504 – Hacker Tools, Techniques, Exploits and Incident Handling SEC580 – Metasploit Training; Enterprise Pen Testing MGT414 – Training for the CISSP Certification Exam MGT415 – Practical Introduction to Cyber Security Risk Management CERTIFICATIONS

GIAC Certified Enterprise Defender (GCED); Analyst Number 2242 GIAC Information Security Professional (GISP); Analyst Number 3063 ITIL v3 – Foundations (2009)

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