Executive Assistant

Christelle Morrison

**** ******** ****** ******, ** 60503 630-***-**** ******************@*****.***

Qualifications Summary

Accomplished Executive Assistant offering over 15 years of progressive experience driving various projects to completion and meeting the company’s key performance indicators in the following corporate divisions: Product Marketing, Product Management, Research and Development, Wireless Professional Services, Health and Benefits, Risk Solutions and Information/Business Technology for various industries

Consummate professional dedicated to developing strong relationships with executives, senior management and employees to foster teamwork and provide stellar customer service

Adept at managing multiple priorities in a fast-paced environment

Excellent attention to detail and organizational and time management skills

Understand and manage customer expectations and needs with a sense of urgency

Proficient in MS Office skills

Professional Experience

Executive Assistant to Global Chief Information Officer, Business Technology Solutions, September 2016 to Present Aon Corporation Chicago, IL

Prepare extensive global travel arrangements, including, but not limited to, securing necessary documents for travel (visas) and required immunizations

Manage daily calendar across multiple time zones

Manage workflow for incoming items to ensure that issues are directed to the appropriate area (particularly in CIO’s absence)

Monitors status of delegated items to ensure closure

Ensure that priorities are accomplished and unplanned items are addressed appropriately

Support company operations by assisting executive in the execution of IT Strategy and Policy

Serve as a primary point of contact for the organization

Develop and maintain relationships with vendors

Manage onboarding of staff

Lead special projects as directed by CIO

Conduct research and prepare statistical reports

Create vendor purchase orders and invoicing through the invoicing management system

Handle highly confidential information in a discreet and disciplined manner

Prepare executive’s expense reports and approve CIO’s direct reports travel expense reports

Executive Assistant to Chief Executive Officer, U.S. Retail, February 2016 to September 2016 Aon Corporation Chicago, IL

Develop familiarity with callers and maintain fine-tuned sense of priority of callers and time sensitivity of matters, as that can change

Coordinate demanding and changing travel arrangements for CEO and other employees as needed, international and domestic

Maintain appointment calendar including making all necessary phone calls to assure appointment arrangements are accurately made and updated accordingly to continuously-changing schedules and meeting requirements, coordinating schedules of all meeting attendees and obtaining any information necessary for reference by meeting attendees

Communicate and interact with members of Executive team, Investors, Clients and other VIP’s (including their assistants)

Research, prioritize, and communicate incoming issues and concerns directly addressed to the CEO

Handle highly confidential information in a discreet and disciplined manner

Maintain and update continuously CEO’s contact/address book

Host in-house meetings involving CEO. This includes agenda preparation, guest registration, ground transportation arrangements, making all necessary catering arrangements, and attending to all food/beverage needs through duration of meeting

Approve CEO’s direct reports travel expense reports

Executive Assistant to Executive Vice-President (EVP), June 2015 to February 2016 Aon Corporation Chicago, IL

Maintain EVP’s complex calendar and schedule meetings

Approve EVP’s direct reports travel requests and travel expense reports

Screen incoming calls, take detailed messages, and if necessary, redirect the caller to the appropriate division

Schedule domestic and international travel for EVP, prepare itinerary and submit/reconcile travel expenses

Assist in coordinating office visits throughout the US (agenda preparation, securing town hall meeting locations, scheduling meetings with clients, gathering bio’s on meeting attendees, researching company profiles)

Ensure EVP is registered in a timely manner for industry events and has all pertinent information related to each event

Handle highly confidential information in a discreet and disciplined manner

Modify presentations, spreadsheets and other various documents

Executive Assistant, April 1999 to June 2015 Alcatel-Lucent Naperville, IL

Signing authority up to $50,000 per month for company issued credit card

Maintain Vice-President’s calendar and schedule meetings

Approve Vice-President’s direct reports travel expense reports

Schedule domestic and international travel for Vice-President, prepare itinerary and submit/reconcile travel expenses

Take the minutes of Vice-President’s bi-weekly staff meetings

Create/modify presentations, spreadsheets and other various documents

Ensure organizational compliance with mandatory corporate training

Build and maintain positive relationships with internal and external customers through direct and indirect communications

Utilize and leverage professional relationships in order to accomplish tasks and responsibilities

Work cross-functionally and collaboratively with other departments

Work well under pressure with strict deadlines

Provide excellent customer service to all customers

Troubleshoot and resolve issues in a timely manner

Develop, evaluate/improve and implement procedures to support office projects to increase efficiency and productivity

Follow-up on projects on a daily basis

Liaison for contractor and outsourced workers

Function as a key liaison with division Human Resources Business Partner

Coordinate logistics for events

Track projects and provide specific reports to senior leadership

High level of confidentiality and professionalism is required

Professional and effective communication and interpersonal skills

Executive Administrative Assistant, 1994 to 1999 Chicago Housing Authority Chicago, IL

Organized and expedited flow of work through Executive Director’s office

Maintained physical and computerized records to store accurate documentation of office program activities

Supervised and prioritized work assignments for support staff in the absence of Office Manager

Trained newly hired support staff

Department’s Human Resource Liaison: processed Worker’s Compensation claims, coordinated employee performance reviews, prepared EEOC responses, communicated Authority’s policies and procedures to staff

Prepared letters, memos, reports and presentations, gathered and summarized data using MS Word, PowerPoint, Access and Excel

Executive Secretary/Personnel Officer, 1991 to 1994 Aurora Housing Authority Aurora, IL

Prepared administrative, technical and financial reports

Received and screened telephone calls, scheduled appointments, maintained Executive Director’s calendar and arranged travel accommodations for all staff

Maintained personnel files, coordinated insurance programs, developed, maintained and coordinated employee performance evaluation, training and development programs

Education

B.A., Journalism and Mass Communications, 1986 Drake University Des Moines, IA

Certified Professional Secretary, 2009 International Association of Administrative Professionals

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