Angela Kempen

CSR/Hotel & Hospitality Certified

Spruce Pine, NC 28777

ac3wbp@r.postjobfree.com

828-***-****

Seeking a career with an established company that will allow me to utilize my 25+ years experience in Office Administration, and possibly incorporate my recently acquired Hotel & Hospitality Certifications. Sponsorship required to work in the US

Work Experience

CSR/Travel REP

CSR - Fort Mill, SC

January 2012 to August 2016

• Assist clients in finding travel package deals for their needs

• Aid clients with reservations, transfers, changes, and cancellations

• Book domestic and international reservations for air travel, rail tickets, hotel and car rentals

• Secure new client sales and retention through customer service provided

• Stay educated on airline rules, regulations and current affairs

• Provide alternatives for customer travel

Customer Service & Accounting Clerk

MAGNUM ENERGY SOLUTIONS - Mooresville, NC

November 2009 to January 2012

• MES provides energy management solutions to Hospitality and Academic industry.

• Office Administration

• Customer Service

• Scheduling.

• 2012 moved to Rockingham, NC

Clerk/Office Administrator

INNOVATIVE BUILDERS CONSTRUCTION AND DEVELOPMENT CORP - Mooresville, NC October 2004 to June 2009

• Hired as receptionist, promoted and served various roles.

• Accounts payable/receivable,

• Product sourcing and purchasing,

• Scheduling

• General office administration.

• Company closed in 2009 after housing collapse.

Assistant Manager

LABOR FINDERS - Florence, SC

2001 to 2004

• Interviewed/Screened/Hired new employees

• Processed payroll on daily basis

• Performed outside sales and cold calls to gain new clients

• Responsible for weekly and month end closings of books Education

AHLEI Certified Guest Service Professional in Hotel/Hospitality AB Tech - Asheville, NC

July 2015 to October 2015

Skills

RECEPTIONIST (10+ years), SCHEDULING (6 years), CUSTOMER SERVICE (6 years), RETAIL SALES (6 years), CONFIDENT (Less than 1 year)

Certifications/Licenses

AHLEI Certified

October 2015 to Present

Finished START course with Honors as a Certified Guest Services Professional Additional Information

Skillset

• Detail oriented and accurate.

• Unique ability to learn quickly.

• Incredibly efficient and organized.

• Trustworthy, ethical and discreet.

• Very proficient with filing, data entry, and scheduling.

• Confident in interaction with individuals from all levels.

• Well-developed interpersonal skills and telephone reception.

• Understand the necessity of getting along with others in the workplace.

• Proficient at MS Office and related business applications as well as office equipment.

• Understand the need for exceptional customer service and the impact when of poor service.

Contact this candidate