Customer Service Office
Resume:
Angela Kempen
CSR/Hotel & Hospitality Certified
Spruce Pine, NC 28777
************@*****.***
Seeking a career with an established company that will allow me to utilize my 25+ years experience in Office Administration, and possibly incorporate my recently acquired Hotel & Hospitality Certifications. Sponsorship required to work in the US
Work Experience
CSR/Travel REP
CSR - Fort Mill, SC
January 2012 to August 2016
• Assist clients in finding travel package deals for their needs
• Aid clients with reservations, transfers, changes, and cancellations
• Book domestic and international reservations for air travel, rail tickets, hotel and car rentals
• Secure new client sales and retention through customer service provided
• Stay educated on airline rules, regulations and current affairs
• Provide alternatives for customer travel
Customer Service & Accounting Clerk
MAGNUM ENERGY SOLUTIONS - Mooresville, NC
November 2009 to January 2012
• MES provides energy management solutions to Hospitality and Academic industry.
• Office Administration
• Customer Service
• Scheduling.
• 2012 moved to Rockingham, NC
Clerk/Office Administrator
INNOVATIVE BUILDERS CONSTRUCTION AND DEVELOPMENT CORP - Mooresville, NC October 2004 to June 2009
• Hired as receptionist, promoted and served various roles.
• Accounts payable/receivable,
• Product sourcing and purchasing,
• Scheduling
• General office administration.
• Company closed in 2009 after housing collapse.
Assistant Manager
LABOR FINDERS - Florence, SC
2001 to 2004
• Interviewed/Screened/Hired new employees
• Processed payroll on daily basis
• Performed outside sales and cold calls to gain new clients
• Responsible for weekly and month end closings of books Education
AHLEI Certified Guest Service Professional in Hotel/Hospitality AB Tech - Asheville, NC
July 2015 to October 2015
Skills
RECEPTIONIST (10+ years), SCHEDULING (6 years), CUSTOMER SERVICE (6 years), RETAIL SALES (6 years), CONFIDENT (Less than 1 year)
Certifications/Licenses
AHLEI Certified
October 2015 to Present
Finished START course with Honors as a Certified Guest Services Professional Additional Information
Skillset
• Detail oriented and accurate.
• Unique ability to learn quickly.
• Incredibly efficient and organized.
• Trustworthy, ethical and discreet.
• Very proficient with filing, data entry, and scheduling.
• Confident in interaction with individuals from all levels.
• Well-developed interpersonal skills and telephone reception.
• Understand the necessity of getting along with others in the workplace.
• Proficient at MS Office and related business applications as well as office equipment.
• Understand the need for exceptional customer service and the impact when of poor service.
Contact this candidate