Customer Service Information Technology

David Donnell McKinley Munlin, II

**** ********** ** ****** *******, GA 30127 678-***-**** mailto:*********@*****.***

Objective

To work closely with computer and internet technology, and applying my current skills in a professional capacity such as the work office. Ideally, working somewhere close to a field of the target major before graduation, and obtaining occupation relevant to that major by graduation.

Professional Profile

Goal-oriented with 7+ years of experience conducting and supervising training and development programs for employees using blended learning concepts; including classroom and one-on-one.

Innovative and resourceful problem solver with excellent track record of providing workable solutions to complex problems.

Providing workable solutions to complex problems, encouraging the use of team building skills and utilizing social skills and methods in providing courteous, personable relationships with consumers to keep them coming back.

Education

BACHELORS OF SCIENCE ATTENDING – 3 YRS. COMPLETED KENNESAW STATE UNIV.

Major: Information Technology

HIGH SCHOOL DIPLOMA MAY 2008 RIVERWOOOD HIGH SCHOOL

Summary of Qualifications

Ability to deliver superior, personalized customer service, cultivating consumer relationships and loyalty, make real-time decisions, and resolve issues in a way that propels innovation and growth.

Excellent team player who listens to, respects the ideas and opinions of others, and integrates their divergent thoughts into well wrought plans of action. Extremely adept at conflict resolution, handling difficult consumers, workers, and situations in a professional manner.

Ensures satisfactory costumer service by assessing the specific needs and demands of consumers; Focused on fostering familiarity with loyal customers, learning names, interests, purchasing objectives, etc. to foster a sense of community; Fosters a formal and professional relationship with coworkers that is also personable, to be professionally and personally trustworthy; Goal-oriented worker that seeks adherence to employer policy and standards while meeting consumer demands.

Answers questions and provides information related to products & services, including resolving problems, assistance on calculating expenditures, handling complaints and providing technical expertise in area of assignment.

Interacts professionally with the public, vendors and staff; maintains effective working relationships and works in cooperation with the management team to effectively meet workplace objectives.

Work History

CASHIER HOME DEPOT INC. FEBRUARY 2016 - PRESENT

Took on consumer transactions, including but not limited to, encouraging the sale of store-brand products, informing consumers of current deals to their benefit, inquiring on consumer purchases and projects, and encouraging reliance on our store for purchases of materials for said projects. In addition to that, selling company credit to consumers. Fostered a friendly, courteous relationship with all consumers, to encourage them to keep coming back not only for the exceptional products, but exceptional and friendly service.

CASHIER DOLLAR GENERAL JUNE 2015 – OCTOBER 2015

Handled numerous matters such as price disputes, consumer complaints, refunds, and product questions. Also encouraged consumers to capitalize on savings by relying on the store for certain products over other competitors. A key goal in addition to providing friendly, efficient customer service was to also make sure registers were in balance at the end of the day, to ensure a proper cash flow in the registers.

CASHIER/COURTESY CLERK KROGER CO. MARCH 2010 – MAY 2013

Utilized various social and technical skills in order to ensure timely, efficient, and friendly service. Assisted in resolving technical issues in registers, as well as keeping up-to-date information on current deals and sales, as to better to assist consumers and more reliably provided answers to their inquiries. Used personal knowledge of products, to encourage consumers to save money and promote the business by purchasing store-brand products over major name brands, as well as providing advice on cost-saving methods to ensure a balance of quality product with quantity to meet consumer needs. Additionally shared culinary knowledge with consumers, coworkers, and management alike so all parties had knowledge and a clear goals when purchasing products.

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