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Senior Business Analyst

Jersey City, New Jersey, 07307, United States
March 05, 2018

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Priyanka Das

Senior Business Systems Analyst


Phone: 832-***-****


Around 8 years of experience in information technology industry as a senior Business Analyst working on multiple domains like Healthcare, MS Dynamics CRM, Banking and in various computing environments, with experience in implementation and Integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.

Extensive experience in Software Development Life Cycle (SDLC) including Agile (Scrum) and Waterfall methodologies with emphasis on the Analysis, Design, Testing phases, and its documentation.

Addressed users and stakeholders to elicit, analyze, communicate and validate requirements, identify Functional and Non-Functional requirements.

Authored the SOW (Statement of work), RFI (Request for information) documents.

Skilled with elicitation techniques like Interviewing, Brainstorming, Group Discussions and Questionnaire to capture inputs required for functional design which included detailed process maps, UI mock ups.

Excellent conceptual and technical skills in preparing BRD (Business Requirement Document), FRD (Functional Requirement Document) and Worked on getting approval on the BRD/FRD documents from stakeholders and presented the same to the development and testing teams.

Inspected the Gap Analysis, SWOT Analysis to check the compatibility of the existing system infrastructure with the new business requirements.

Aided in creating, updating and maintaining QA Artifacts, Product Backlog, Sprint Backlog, Reports & Metrics to update required stakeholders.

Strong expertise in developing Use Case Model, Activity diagram, Sequence diagrams, and Class diagrams, Business process flow diagrams (BPMN)- AS IS and TO BE diagrams using MS Visio.

Proficient in customizing already existing business practices, workflows, activities and deliverables.

Participated in sprint ceremonies to suggest improvement in scrum process.

Responsible for maintaining Requirement Traceability Matrix to track the development and QA process.

Implemented System, Integration, Smoke, Sanity, Functional, End to End, Positive and Negative and monitored the behavior of the applications during different phases of testing.

Determined the customer relationship management (CRM) process and allocate the necessary resources for smooth functioning of the procedures.

Assisted in supporting the real-time users during the User Acceptance Testing (UAT) phase and contributed in successfully delivering the application within the deadlines.


Software Methodologies

Agile (Scrum), Waterfall.

Project Methodology

Unified Modelling Language.

Content Management


Prototyping Tools

Balsamiq, Pencil.

Business Modelling

MS-Visio, Smart Draw.

Business Intelligence

SSRS (SQL Server Reporting services), Tableau.


C, Java, HTML5, CSS3, CSS, XML.

Project Management Tools/ Bug Tracking Tools

Mercury Quality Center, JIRA, Rally, HP QC, Version one, MS Project, Team Foundation Server (TFS).

Database Management

MS – Access, SQL Server2008/12/14, SQL, PL/SQL, Oracle Developer

Document Creation/Management

MS Office suite, MS Dynamic CRM 2011/2013,

MS Visio, MS Office Sites (Excel, Word, Publisher, Outlook, PowerPoint, One Note).

Operating Systems

Windows, Linux/Unix, Mac OS.


CLIENT: Cvs HealthCare, NYC

Role: Business Systems Analyst Aug 2015 – Till date

Project Description

CVS Health is an innovative Pharmacy company acquired with Target to help people for better health. This project is about POS (Point of sale/service) of Target CVS. This point of sale application provides interaction between sale’s person and customer. As a Senior Business/Systems Analyst I was involved in developing a POS support system to create purchase order based on CVS system prescription information and customer can add any item over the counter which is not part of doctor prescription. This helps CVS to provide an accessible, supportive and personalized health care experience to customers and maintain data of transactions in CVS centralized RX connect system.


Analyzed the scope document and the current business processes to gain better understanding of the project.

Conducted GAP Analysis after analyzing AS-IS business process and the TO-BE business process.

Experienced in grooming product backlog and release backlog when there is a change, feedback or technical debt.

Wrote down the requirements in the form of user stories and helped the product owner prioritize them in the product backlog.

Involved in resolving impediments that affected the performance of the Scrum Development team.

Updated the sprint burndown chart and product burndown chart to calculate the velocity of the team during the sprint.

Ensured that the respective scrum artifacts were visible to the product owner and the team.

Documented Test Cases and assisted the QA Team with the Test Plans and performed user acceptance testing and documented detailed results.

Developed and executed Test scenarios, Test cases and documented bugs and ensuring UAT issues are identified, tracked, reported and resolved to achieve project timelines.

Involved in exploratory testing on POS CVS Website.

Environment: Agile (Scrum), JIRA, RDBMS (MS SQL Server, T-SQL, SSRS), Microsoft Office SharePoint 2010, MS Office, Visual Studio Team Foundation Server.

Client: State Of New York, NYC

Role: Business Analyst/Technical Writer Sep 2013 – Jul 2015

Project Description

Project 1:

The project was for Health application migration from in-house developed application (Access line Application) to New Application. The project was aimed at reorganizing and standardizing claims process by integrating business rules. To increase automation and provide advanced interfaces for faster data exchange with claims tracking system and back office systems. Besides that, it includes implementation of new ICD10 codes.

Project 2:

This project was to develop an online support system EHR (Electronic Health Records) for all the provider side users. It was for a hospital to convert all the hard data to electronic format and ease the access to these records amongst the facilities and demographics.


Analyzed existing business units, business process, System / Application and their Interfaces through open-ended discussions, brainstorming sessions and prototyping.

Prioritized and converted them as system requirements that must be included while developing the software.

Conducted meetings to gather requirements from stakeholders to gain knowledge about needs of the system & perform GAP and IMPACT analysis to design the TO BE system.

Responsible for preparing Business Requirement Document (BRD) and then translating into Functional Specifications Document (FSD).

Developed Use Cases, Activity Diagrams & Sequence Diagrams using MS Visio.

Performed systems analysis to determine feasibility, recommended enhancements and implemented strategies to streamline current processes.

Involved in Data mapping and Data Migration and created end-user documentation and User manuals.

Used HL7 guidelines and dictionary for defining business rules associated with pre-defined workflows according to business requirements.

Conducted Risk Analysis to identify the risks associated with developing the patches, and formulated a Mitigation Plan to eliminate or reduce risks of high severity and any major effects.

Created test cases and test scripts to assist the business users with UAT.

Delivered Production support and post-production support, clarified the changes to the business users, organized one on one sessions, one to many sessions to make sure the business users are aware of the system variations.

Coordinated with various stakeholders to bring a project/task to completion.

Environment: Waterfall methodology, SQL, JIRA, MS Office Suite (Word, Excel, Power point, Visio), SharePoint, Balsamiq.

Client: Microsoft, WA

role: Business analyst / Data Analyst July 2012 - Aug 2013

Project Description

Project 1:

In a bid to provide a one-stop fix to the business needs, this application is integrated with Global Microsoft SALES database to present an automated revenue profile of partners to the MS Business Managers. EAM, a new integration to OEM CRM is a Microsoft’s proposal to introduce a referral program where ecosystem partners / OEM service providers refer license sales Opportunities to distributors for fulfillment and receive a commission.

Project 2:

This project is about migration of existing banking system from sales Logix to the MSCRM for providing better Reporting, Client Tracking, Information Storage and Archiving, Capturing the outbound phone call, Number of visit made, Number of sales made, number of product activated or used, and number of lead captured.


Involved in functional analysis, design documentation and requirement gathering.

Converted activities or leads to opportunities, associated competitors with opportunities.

Worked on supporting the CRM production environment and resolving the issues for CRM production environment.

Gathered requirements for Building reports and dashboards in Microsoft Dynamic CRM for monitoring campaign, lead, prospect, opportunity, account and activities.

Involved in various meetings held based on data migration of the current CRM 4.0 version to the CRM 2011 version i.e. Supported Data Migration from legacy system to Dynamics CRM.

Assisted in developing custom SSRS reports for MS Dynamic CRM.

Used MS SQL database for data extraction and data analysis.

Surveyed variety of users to develop customized dashboards according to their security roles.

Participated in the weekly status update meetings with the business team.

Assisted in conducting Cost Benefit analysis and ROI analysis.

Implemented Data Modelling techniques including Data Visualization, Data Warehousing and Data Mapping.

Traced requirements throughout the development process and verifying adherence using the Requirement Traceability Matrix (RTM).

Knowledge in generating Reports, Analytic Snapshots and Dashboard and Enabling Email Services.

Efficient in reformulating strategies through Process Re-engineering, Change Management, Release Management, Process Improvements and UAT Testing.

Environment: MS Dynamics CRM2011, Business Intelligence (BI), RDBMS (MS SQL Server, T-SQL, SSRS), SharePoint, waterfall methodology, MS Office Suite.

Client: Coventry Healthcare, MN

role: Business analyst Jan 2010 - Jul 2012

Project Description

The requirement was to integrate and upgrade the claims processing system. Worked with team involved in the implementation of a replacement MMIS system, cross-functional groups including recipient, provider,claims, and so forth. Manage project to import Medicare Part D claims into vendor/merchant application for use in reporting and financial compromise.


Involved in assisting the Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.

Asked detailed questions and noted the requirements to understand business rules, business process, business flow, stakeholders, and follow the SDLC standard of the business in project meeting.

Involved in creating business requirements document (BRD) and Functional Requirements Document (FRD) and translating them to technical specifications.

Applied Unified Modeling Language (UML) to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in Microsoft Visio.

Traced requirement traceability matrices (RTMs) and managed all components of the business requirements.

Conducted weekly and monthly meetings to review the business processes, and update the team on project progress.

Worked closely with the development team to create an Entity Relation Model (ERM) and conducted tests and analysis using SQL queries.

Involved in Data Analysis & Mapping to track all data elements used in the application from the user interface through different interfaces to the target databases in which they are stored.

Defined Test Cases, Test Scripts, analyzed bugs in concert with QA/Development teams to fix errors and verify User Acceptance Testing (UAT).

Environment: Business Analysis, Waterfall Methodology, Technical Project Management, MS Visio, MS Office Suite, MS Excel, JIRA.

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