Customer Service Management
Resume:
Stacy K. Andrulis
*** ******** ****, *********, **** 44095
**********@*****.***
Professional Summary
I am a highly motivated, goal driven professional looking for an opportunity to grow into a management role. My skills, experiences and continuing education contribute to my abilities to succeed within an organization. Additionally, I am a team player who is detailed oriented, organized and welcomes challenges.
Skills and Qualifications
RFP, RFQ and Contract Writing
Budget Development
Multi- task Coordination
Proactive and Analytical
Team Building & Leadership
Customer Service
Purchasing
Market Research
Fundraising
Project Scheduling
Notary Public in the State of Ohio
Event & Tradeshow Planning
Professional Experience
Murray and Black Attorneys at Law-Willoughby, Ohio
Office Manager January 2017- Present
Research, draft, email and revise court documents
Handle all client invoicing
Correspond daily with clients, insurance adjustors, court officials and attorneys
Assistant Campaign Manager for Mayor and Judge races
Designed all marketing material for campaigns
Revenue Group- Cleveland, Ohio
Proposal Writer / Public Relations Coordinator May 2014 – August 2015
Successfully created responses for Request for Proposals to obtain additional business.
Wrote Request for Proposals to be sent to vendors for various services.
Project Manager for development of new website.
Developed marketing and presentation material for sales team.
Provided suggestions to improve marketing image and overall brand.
Maintained the state licenses for collection compliances.
Organized charity events within the organization raising money and awareness for cancer, animal shelters, and red cross blood drives.
Contract management.
Panzica Construction Company- Mayfield Heights, Ohio
Marketing Coordinator January 2013 – April 2014
Project leader in the development and maintaining of the new company website and social media channels.
Created Request for Qualifications and Request for Proposals.
Developed presentation and materials for proposals and interviews.
Developed advertisements for local media and charity events.
Managed all aspects of office administrative duties.
Northeast Ohio Regional Sewer District- Cleveland, Ohio
Administrative Assistant to the Superintendent of Maintenance Services March 2009- February 2012
Provided complex project management support showing high levels of appropriate independent decision making.
Served as a leader within the organization through active roles as the Chairperson of the District’s Health and Wellness, Charity Choice Captain and the founder of the Intranet Content Management Team.
Assisted in developing documentation and cost estimates for new and future business activities including the planning, monitoring and assistant management of departmental and capital budgets.
Managed the distribution of administrative work for summer students by writing clerical procedures, supervised training and assigning work daily.
Provided support in the planning, editing and development of finished products, including program documentation, plans and directives, reports, briefings and presentations for Senior Staff.
Stacy K. Andrulis
Northeast Regional Sewer District, Cleveland, OH
Hartman Personnel Services- Mentor, Ohio
Secretary to Superintendent November 2008- February 2009
Assisted Superintendent in external and internal meetings, gathered information, conducted reach and analysis, compiled data and assisted with preparing reports and presentations.
Developed new spreadsheet format for the entire District’s budget planning.
Met project deadlines and motivated office team by proactively interacting with staff in a courteous, tactful, and confidential manner.
Researched and provided spoken and written information to management regarding projects and solutions to problems on a daily basis.
Merritt Woodwork- Mentor, Ohio
Executive Assistant to Chief Operations Officer March 2008- October 2008
Collected and analyzed Accounts Payable including preparing reports and verifying information.
Analyzed profitability levels on projects on a monthly basis and provide recommendations to management team on trends or potential problems.
National City Bank- Cleveland, Ohio
Marketing Coordinator, Corporate Marketing May 2005- October 2007
Coordinated logistics and managed 58 tradeshows per year with an annual budget of $600,000.
Met critical deadlines successfully and under budget receiving widespread success.
Managed design production of sales collateral while maintaining the National City Brand Promise.
Coordinated the selection and implementation of premium marketing items for the sales team.
Assisted with development and effective management of marketing budget of $3 million annually.
Managed a team of three warehouse employees, with overall responsibility for up to 15 onsite staff members during the tradeshow season at events across the United States
National City Bank- Cleveland, Ohio
Administrative and Tradeshow Assistant, Home Equity Division June 2003-May 2005
Coordinated 48 tradeshows annually with a budget of approximately $480,000
Responsible for daily product and market communications to the sales team.
Assisted with new product promotions.
Developed weekly marketing flyer concepts for home equity division.
Worked jointly with Accounting, Marketing, Human Resources, Information Technology and Operations departments on various projects.
Education
Ursuline College, Pepper Pike, Ohio
Currently attending, three classes left until graduation
B.A. Business Management, GPA 3.65
Additional Skills
Highly Proficient in Microsoft Suite and Maintenance Planning and Scheduling
Familiar with QuickBooks, Noetix, Adobe InDesign, Photoshop and Oracle Work & Asset Management, Sales Logics, Needles, Amicus Law, KRONOS, and Notary Public in the State of Ohio
Contact this candidate