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Customer Service Management

Location:
Wickliffe, Ohio, 44092, United States
Posted:
January 05, 2018

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Stacy K. Andrulis

440-***-****

*** ******** ****, *********, **** 44095

ac3w8p@r.postjobfree.com

Professional Summary

I am a highly motivated, goal driven professional looking for an opportunity to grow into a management role. My skills, experiences and continuing education contribute to my abilities to succeed within an organization. Additionally, I am a team player who is detailed oriented, organized and welcomes challenges.

Skills and Qualifications

RFP, RFQ and Contract Writing

Budget Development

Multi- task Coordination

Proactive and Analytical

Team Building & Leadership

Customer Service

Purchasing

Market Research

Fundraising

Project Scheduling

Notary Public in the State of Ohio

Event & Tradeshow Planning

Professional Experience

Murray and Black Attorneys at Law-Willoughby, Ohio

Office Manager January 2017- Present

Research, draft, email and revise court documents

Handle all client invoicing

Correspond daily with clients, insurance adjustors, court officials and attorneys

Assistant Campaign Manager for Mayor and Judge races

Designed all marketing material for campaigns

Revenue Group- Cleveland, Ohio

Proposal Writer / Public Relations Coordinator May 2014 – August 2015

Successfully created responses for Request for Proposals to obtain additional business.

Wrote Request for Proposals to be sent to vendors for various services.

Project Manager for development of new website.

Developed marketing and presentation material for sales team.

Provided suggestions to improve marketing image and overall brand.

Maintained the state licenses for collection compliances.

Organized charity events within the organization raising money and awareness for cancer, animal shelters, and red cross blood drives.

Contract management.

Panzica Construction Company- Mayfield Heights, Ohio

Marketing Coordinator January 2013 – April 2014

Project leader in the development and maintaining of the new company website and social media channels.

Created Request for Qualifications and Request for Proposals.

Developed presentation and materials for proposals and interviews.

Developed advertisements for local media and charity events.

Managed all aspects of office administrative duties.

Northeast Ohio Regional Sewer District- Cleveland, Ohio

Administrative Assistant to the Superintendent of Maintenance Services March 2009- February 2012

Provided complex project management support showing high levels of appropriate independent decision making.

Served as a leader within the organization through active roles as the Chairperson of the District’s Health and Wellness, Charity Choice Captain and the founder of the Intranet Content Management Team.

Assisted in developing documentation and cost estimates for new and future business activities including the planning, monitoring and assistant management of departmental and capital budgets.

Managed the distribution of administrative work for summer students by writing clerical procedures, supervised training and assigning work daily.

Provided support in the planning, editing and development of finished products, including program documentation, plans and directives, reports, briefings and presentations for Senior Staff.

Stacy K. Andrulis

440-***-****

Northeast Regional Sewer District, Cleveland, OH

Hartman Personnel Services- Mentor, Ohio

Secretary to Superintendent November 2008- February 2009

Assisted Superintendent in external and internal meetings, gathered information, conducted reach and analysis, compiled data and assisted with preparing reports and presentations.

Developed new spreadsheet format for the entire District’s budget planning.

Met project deadlines and motivated office team by proactively interacting with staff in a courteous, tactful, and confidential manner.

Researched and provided spoken and written information to management regarding projects and solutions to problems on a daily basis.

Merritt Woodwork- Mentor, Ohio

Executive Assistant to Chief Operations Officer March 2008- October 2008

Collected and analyzed Accounts Payable including preparing reports and verifying information.

Analyzed profitability levels on projects on a monthly basis and provide recommendations to management team on trends or potential problems.

National City Bank- Cleveland, Ohio

Marketing Coordinator, Corporate Marketing May 2005- October 2007

Coordinated logistics and managed 58 tradeshows per year with an annual budget of $600,000.

Met critical deadlines successfully and under budget receiving widespread success.

Managed design production of sales collateral while maintaining the National City Brand Promise.

Coordinated the selection and implementation of premium marketing items for the sales team.

Assisted with development and effective management of marketing budget of $3 million annually.

Managed a team of three warehouse employees, with overall responsibility for up to 15 onsite staff members during the tradeshow season at events across the United States

National City Bank- Cleveland, Ohio

Administrative and Tradeshow Assistant, Home Equity Division June 2003-May 2005

Coordinated 48 tradeshows annually with a budget of approximately $480,000

Responsible for daily product and market communications to the sales team.

Assisted with new product promotions.

Developed weekly marketing flyer concepts for home equity division.

Worked jointly with Accounting, Marketing, Human Resources, Information Technology and Operations departments on various projects.

Education

Ursuline College, Pepper Pike, Ohio

Currently attending, three classes left until graduation

B.A. Business Management, GPA 3.65

Additional Skills

Highly Proficient in Microsoft Suite and Maintenance Planning and Scheduling

Familiar with QuickBooks, Noetix, Adobe InDesign, Photoshop and Oracle Work & Asset Management, Sales Logics, Needles, Amicus Law, KRONOS, and Notary Public in the State of Ohio



Contact this candidate