Business Continuity/Disaster Recovery
Resume:
SHIRLEY RUNNELS. MBCP
Irving, TX
PROFESSIONAL SUMMARY:
Master Business Continuity Professional with extensive experience in Banking, Healthcare, and Information Technology. Proficient in Project Plan in preparation for Disaster Recovery (DR) readiness tests. Possess outstanding analytical abilities in strategic planning, problem solving and implementation. Effective team builder and motivator with exceptional organizational and communications skills.
Proven project management skills using Microsoft Project, including effective management of multiple projects spanning diverse business functions in a nationwide environment.
Extensive knowledge of Employee Health and life safety, recovery strategies, vendor options, and multiple systems platforms which are involved in preparation and compilation of Business Continuity Plans and Emergency Response Plans.
Developed corporate policy concerning Business Continuity/Disaster Recovery, which defined the corporate position and direction and the Business Continuity Management Program Framework. Included was oversight of Life Safety planning, training, testing and documentation.
Six Sigma training.
HIGH POINTS AND JOB PASSIONS:
Working with a diverse group of individuals from line staff to the Board of Directors to engage them in the Emergency Management and Business Continuity/Disaster Recovery Principles. Use personal intellectual properties to ensure Business Continuity Disaster Recovery Awareness and appropriate Emergency Response Training and exercises are performed.
Implementing and maintaining an actionable Business Continuity Management Framework
Passionate about customer satisfaction, determining their business requirements, utilize experience and relationships with vendors to develop the best continuity solution to meet their needs.
Strong analytical and problem solving skills. Ensure Plan testing and debrief with After Action Report.
Self-motivated, creative, flexible, consistently meets commitments, and exhibits a high level of integrity.
An insatiable curiosity and desire to learn for personal betterment to be used for the benefit of the company.
Enjoy being a “hands on” manager. Taking it apart to see how it works and putting it back together so that it works better.
Use extensive experience in the use of Microsoft Office® products for data mining to automate information collection, sharing and reporting.
Effectively use extensive project management skills to produce a timely outcome and a reduction in the anticipated cost of the project.
Ensure development of team work to rapidly and effectively complete projects.
Proficient in the use of SunGard’s LDRPS product (version 10.3) and Assurance.
PROFESSIONAL MEMBERSHIPS:
Association of Contingency Planners – North Texas Chapter- served as President, Secretary, Treasurer and Director of Communications.
Association of Contingency Planners Corporate- served as Corporate Chief Financial Officer, Treasurer, and Director of Membership
Toastmasters
Infragard, DHS
VOLUNTEER ACTIVITIES:
Volunteered with the American Red Cross Disaster Action Team and Neiman-Marcus, Adolphus, Children’s Christmas Parade
EDUCATION:
Southwestern AG College, Waxahachie, Texas - Business Administration, 4.0
Dallas County Community College District, Business Administration, 4.0
Cannon Financial Institute, Securities Administration and Processing
Disaster Recovery Institute - Master Business Continuity Professional
ARG, Networking Fundamentals
Six Sigma
PROFESSIONAL WORK EXPERIENCE:
Caliber Home Loans 2/2016 – 6/2017
BCP/DDR -Senior Project Manager
Facilitate planning sessions with Lines of Business to create or update Business Impact Analysis and Business Continuity Plan
Develop Disaster Recovery Plans for products.
Work within various IT teams to ensure adequate recovery strategies are in place and documented
Develop and schedule annual plan exercises for both the business unit continuity plan and the IT recovery plan
Follow exercises with After Action debrief to document issues and lessons learned
Generate and distribute After Action report
To accomplish these steps the following is performed:
Develop high-level and detailed project plans and ensure the scope and approach are fully understood by all stakeholders
Identify and track key project milestones (base-lining critical path).
Ensure effective change control procedures and processes are efficiently used to maintain control on scope, schedule and cost.
Work with business analysts/partners to determine and translate business requirements into technology solutions.
TargetCW-Epsilon Contract 3/2015 - 6/2015
Service Continuity Manager
Develop Disaster Recovery Plans for products and clients using them
Ensure DR Plans are tested and updated at least annually
Develop Test Scripts for the DR tests and produce After Action Report including lessons learned and improvements required
Work with Senior Management to prioritize recovery and testing activities based on volumes a client produces or revenue earned by company.
Ensure facilities are performing annual Threat Assessments and Emergency Drills
Respond to audit findings, if any
Judge Group – Citi Contract 7/2014 – 10/2014
Disaster Recovery Analyst
Develop tracking documents for DR tech room tests globally.
Schedule meetings with test participants to ensure proper team is engaged
Work with Site DR Coordinators to effectively perform tests and ensure documentation
Ensure requisite documentation is available to perform DR tests within the testing window
Ensure End Users are aware and prepared to perform the EUC testing after the applications are restored
Use Excel skills to automate reporting and to generate the DR Testing Dashboard along with graphic representations of the data for reporting to Senior Management
Create custom reporting for other DR Analysts to facilitate corrective functions are outlined and corrected
Alcon Laboratories 5/2013 – 7/2014
Business Continuity Analyst
Develops and maintains disaster and emergency planning and management plans, policies, and procedures
Provides advice and recommendations on all aspects of emergency planning and management at both the tactical and strategic levels.
Develops, maintains and tests detailed plans for company employees and facilities to ensure the overall safety and security of employees and assets, and the continuity of business processes.
Directs the process of identifying causes, categorizing, reporting critical department processes and resource requirements including establishing timeframes, recovery windows, and priorities.
Develops disaster preparedness communications, training, exercises and drills.
Modis, Inc. – AIG Contract 2012-5/2013
Disaster Recovery Project Manager
Prepare and validate Business Unit specific Project Plan in preparation for Disaster Recovery (DR) readiness tests using Microsoft Project.
Responsible for validating the DR readiness of the program and business units by adhering to the disaster recovery exercise lifecycle process for planning, executing and reporting on recovery exercises at internal and 3rd party facilities.
Review recovery plans and apply industry expertise to ensure that best practices are established and followed.
During a critical incident that could escalate into a disaster, responsible for pre-staging disaster recover teams and processes and executing pre-recovery procedures and transmission of alert messages to recovery teams
During a disaster - responsible for managing the IT disaster recovery processes during the execution of the disaster recovery plan. This includes following the direction of senior staff members, managing recovery efforts by the completion of recovery runbooks, generating detailed status reports for management.
Quest Diagnostics 2008-2012
Manager, Business Continuity Management
Analyze the Business Continuity and Disaster Recover requirements for over 75 Laboratories and Business Units in multiple states to mitigate the financial impact of a disaster to the corporation.
Advised and worked with senior management as necessary to stand up a Steering Committee to guide, direct and champion Business Continuity and augment Disaster Recovery to ensure recoverability to persuade their acceptance and buy in.
Developed corporate policy concerning Business Continuity and Disaster Recovery, which defined the corporate position and direction and the Business Continuity Management Program Framework and Employee Health and Safety.
Developed the company’s “Threat Assessment” “Best Practices” document, “Business Continuity/Disaster Recovery Planning Model”, “Recovery Plan Template” and “Business Impact Analysis”.
Utilized project management skills via Microsoft Project to effectively manage multiple projects concurrently.
Work with the Labs and business unites for life safety issues to ensure compliance with that section of CAP inspection and CLIA as well as OSHA. Ensure implementation of Emergency Response Plans and employee training in evacuation, fire drills, when and how to use a fire extinguisher and assisting disabled co-workers.
Assist laboratories and business units with determination of business requirements, recovery strategy, project management, implementation and rehearsal of recovery strategies.
Work with IT vendors to provide recovery facilities to meet Recovery Time Objectives.
Demonstrate the ability to communicate at a technical as well as non-technical level to physicians as well as mid and senior management.
Project resource requirements based on specific tasks. Select and train new associates to fill the tasks projected.
AmeriPath 2006- 2008
Manager, Business Continuity Management
Analyze the Business Continuity and Disaster Recover requirements for over 75 Laboratories and Business Units in multiple states to mitigate the financial impact of a disaster to the corporation.
Advised and worked with senior management as necessary to stand up a Steering Committee to guide, direct and champion Business Continuity and augment Disaster Recovery to ensure recoverability to persuade their acceptance and buy in.
Developed corporate policy concerning Business Continuity and Disaster Recovery, which defined the corporate position and direction and the Business Continuity Management Program Framework and Employee Health and Safety.
Developed the company’s “Threat Assessment” “Best Practices” document, “Business Continuity/Disaster Recovery Planning Model”, “Recovery Plan Template” and “Business Impact Analysis.
Utilized project management skills via Microsoft Project to effectively manage multiple projects concurrently.
Work with the Labs and business unites for life safety issues to ensure compliance with that section of CAP inspection and CLIA as well as OSHA. Ensure implementation of Emergency Response Plans and employee training in evacuation, fire drills, when and how to use a fire extinguisher and assisting disabled co-workers.
Assist laboratories and business units with determination of business requirements, recovery strategy, project management, implementation and rehearsal of recovery strategies.
Work with IT vendors to provide recovery facilities to meet Recovery Time Objectives.
Demonstrate the ability to communicate at a technical as well as non-technical level to physicians as well as mid and senior management.
Project resource requirements based on specific tasks. Select and train new associates to fill the tasks projected.
Nokia, Inc. 2005-2006
Business Continuity Specialist
Created Continuity Operations Program Framework and all Continuity document templates for the IT department.
Served as technical consultant to various business partners for disaster recovery of systems and applications as well as work area recovery to ensure business continuity.
Assisted clients with determination of business requirements, recovery strategies (IT and Business Unit), project management (using Microsoft Office), implementation and rehearsal of recovery plans.
Demonstrated the ability to communicate at a technical as well as non-technical level to mid and senior management as well as across divisions.
Baylor Health Care System 2003- 2005
Manager, Business Continuity Planning
Analyzed the Business Continuity and Disaster Recovery requirements for seven acute care hospitals, five specialty care centers, and four data centers within the metroplex to mitigate the financial impact of a disaster to the corporation. Recommended the elements of Business Continuity and Disaster Recovery to senior management necessary to ensure recoverability to persuade their acceptance and buy in.
Developed corporate policy concerning Business Continuity and Disaster Recovery, which defined the corporate position and direction.
Developed the company’s “Threat Assessment” “Best Practices” document, “Business Continuity/ Disaster Recovery Planning Model”, “Recovery Plan Template” and “Business Impact Analysis Plan Template and customized Business Impact Analysis to cover financial impact as well as patient care impact.
Utilized project management skills via Microsoft Project to effectively manage multiple projects concurrently.
Through exercising the elements of the Threat Assessment, determine the risks to the business and facility.
Assisted Clinical clients with determination of business requirements, recovery strategy, project management, and implementation and testing.
Work with vendors to provide recovery facilities to meet Recovery Time Objectives.
Participated in developing policies for implementation of an enterprise wide System Security Program and planning for more than 300 applications to ensure HIPAA compliance.
Demonstrated the ability to communicate at a technical as well as non-technical level to physicians as well as mid and senior management.
INSpire Insurance Solutions 2000-2001
Director of Business Continuity
Analyzed the Business Continuity and Disaster Recovery requirements for nine locations nationwide to mitigate the financial impact of a disaster to the corporation.
Recommended the elements of Business Continuity/Disaster Recovery to senior management necessary to ensure recoverability and persuaded their acceptance and buy in.
Developed corporate policy concerning Business Continuity/Disaster Recovery, which defined the corporate position and direction and the Business Continuity Management Program Framework.
Developed the company’s “Threat Assessment” “Best Practices” document, “Business Continuity/ Disaster Recovery Planning Model”, “Recovery Plan Template” and “Business Impact Analysis.
Defined roles and responsibilities for Director of Business Continuity and Business Continuity Coordinators to ensure thorough understanding of roles during an actual event or planning and testing.
Through exercising the elements of the Threat Assessment, determine the risks to the business and facility.
Established Regional Command Center Teams and defined duties and activation conditions to ensure management has a channel for immediate advice of events and a channel for communications.
Instituted Corporate Business Continuity Planning, implementation and testing for 37 business units nationwide.
Directed the recoverability of data centers in four states.
Negotiated and maintained disaster recovery vendor contracts to leverage rates and accommodations.
Demonstrated the ability to communicate at a technical as well as non-technical level to physicians as well as mid and senior management.
Contact this candidate