Customer Service Sales

Susan Dees

**** **** ******* ******, ****** Arrow, OK 74011

Cell: 918-***-****

********@*****.***

Reliable Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Friendly, knowledgeable and hard-working team player. Outstanding customer service

Honest and ethical

Flexible schedule

MS Office

Retail Merchandising expertise

Superb sales professional

Upselling and consultative selling

Cash handling accuracy

POS systems

Retail inventory management

Valet Driver/Hotel Operations, 11/2016 to 08/2017

River Spirit Casino Resort - Tulsa, OK

Provided positive first and last impression to guests. Recorded vehicle and owner information.

Drove safely all types of vehicles to designated parking area. Worked in key control room as dispatch, assigning drivers with keys to deliver to guests. Helped disabled guests with equipment.

Drove van to transfer drivers from different locations. Worked all overtime as needed, responsibly with professional appearance and friendly attitude.

Fostered strong working relationships with all casino/hotel departments. Vendor Representative-Lowe's, 03/2016 to 06/2016

Quick Turn Merchandising - Broken Arrow, OK

Seasonal Support providing visual Merchandising for lawn and garden department. Unloaded plants, scrubs and trees from delivery trucks. Established and maintained proper high traffic displays, resulting in increased sales. Displayed the appropriate signage for products and sales promotions. Assisted in gathering and moving materials and equipment for the assigned displays. Owner and Operator, 04/2009 to 03/2016

Rolling Cone Ice Cream - Dallas, TX

Food Truck serving ice cream for high grossing, fast-paced fair concessions and festivals. Booked all events, Ordered supplies, Acquired inspections and permits and managed all transactions of tickets and cash.

Built relationships with sponsors and organizations. Carefully maintained sanitation, health and safety standards in all work areas. Handled all the cash, kept the books, and managed part-time contract help. SUMMARY

SKILLS

EXPERIENCE

Makeup Artist, 03/2003 to 04/2009

Freelance - Dallas, TX

Provided professional makeup application for Individuals, specializing in wedding parties and portraits.

Worked directly with photographers for advertising and print work. Conducted one-on-one lessons exclusive to high-end retailers. Increased purchase totals by recommending additional items. Cosmetic Sales Associate, 05/1993 to 02/2003

Dillard's Department Store - Plano, TX

Sold Products through demonstrating proper application of Skincare and Cosmetics. Represented Chanel, Clarins, Clinique, Elizabeth Arden, Estee Lauder, Fashion Fair and Lancome Cosmetics.

Built clientele.

Exceeded sales goals and averaged $350.00 per client. Maintained lowest return rate in cosmetic department and served as interceder when needed in order to procure customer loyalty.

Maintained inventories and handled daily transactions with absolute accuracy. Makeup Artist, 09/1990 to 06/1993

Christi Harris Makeover Center - Farmers Branch, Texas Executed all daily opening and closing procedures. Greeted all guests and assisted them with requests and special services. Educated clients on proper skin care procedures and products. Instructed clients on how to apply makeup to achieve desired look. Sold salon-exclusive skin care products and encouraged service upgrades. Maintained appropriate decorum and professionalism at all times. Business, 2002

Collin County Community College - Plano, TX

Business

Gaming License - Obtained to work for Muscogee Creek Nation Casino and Resort. EBAY Certified Provider - Built business online including: Descriptions, Photos, Listing Formats, Postage, Packaging, Locating Supplies, Retaining Customers, Converting Sales, Pay Pal Accounts and Policies.

EDUCATION AND TRAINING

CERTIFICATIONS/LICENSES

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