Manager Customer Service

Location:

Meyerton, GP, South Africa

Posted:

January 05, 2018

Contact this candidate

Resume:

Bulelani Mtati

**** ********* ******

Kagiso

Krugersdorp

e-mail: *************@*****.***

Cell: 063-***-****

Personal Attributes

Considerate and Self confident

Reliable

Committed and always ready to learn

Tenacious and inquisitive

Core skills

Computer literate (Microsoft Excel, Microsoft Outlook )

Identify, analyses and solve problems at hand

I can communicate my thoughts and ideas clearly with confidence

Personal details

Surname : Mtati First name(s) : Bulelani

Date of birth : 04th October 1977 Identity number : 771********** Marital Status : Married Gender : Male Nationality : South African Criminal offence : None Driver’s license : Code 10 +PDP+ Defensive driving, RAC Driving Solutions and AARTO

Programme

Educational background

Secondary school : Gqebera Senior Secondary school Highest passed : Senior Certificate Subjects : English Xhosa Afrikaans

History

Geography

Biology

Further Education

Institution : Innovatec Africa

Complete : Microsoft Excel, Microsoft Outlook

Institution : Ikaheng a division of Imperial group

Complete : Perform Basic Life Support and First Aid Procedures

Work experience

Company

Position

Duties

Europcar Chauffeur Drive

Senior Dispatcher

Plan, schedule and assign chauffeurs and vehicles to drives, manage, And controls on vouchers and service agreements, manage junior dispatchers from the hotel and the depot, manage And control on vehicle keys, co-ordinate daily with the hotel, And depot reservation and ECS call Centre for daily bookings. Lead and the manage a team of chauffeurs and dispatcher’s including training, Prepare roster for the team of chauffeurs and Dispatchers, Submit monthly kilometer to the fleet manager, Checking vehicle’s that are due for service and send it to service if needs be, Auditing GPS and PDP monthly and send the report to the manager, Manage the branch on the absents of the branch manager, Scheduling and

Perform with a high standard of customer service and Professional conduct. Maintain regular communication with chauffeurs. Efficiently resolve problems when they arise.

2014 To date

011-***-****/082-***-****

Caxton Printers

Driver

Delivery newspaper around Johannesburg

2009-2013

Hyper coating Natal

Site Supervise & a Driver

A driver and huge responsibility as we work all over the country

2005-2007

Betta Sanitaryware

Process Control Packing