Hotel/Resort Manager

EMPLOYMENT HISTORY

Third Party Assessor (on call) May 2015

Department of Tourism Makati City

Part of a 24 man team composed of seasoned hoteliers, tasked to inspect and rate Lodging establishments applying for or renewing their Accreditation from the DOT.

Pre-opening Resident Manager May 2017 to October 2017

Sunlight Guest Hotel Coron, Palawan

Responsible for all pre-opening legal requirements.

Monitors and receives shipments of supplies and equipments from Manila to the port of Coron.

Coordinating with Construction Project Managers/OICs to ensure turn over date is met.

Responsible for the hiring, training and scheduling of rank and file and supervisory staff.

Provides leadership and guidance to all department heads, ensuring that all departments are functioning and abiding with the hotels standard of service.

Resort Manager September 2016 to April 2017

Marand Resort & Spa Bauang, La Union

Responsible for the overall operation of the Hotel and Water Park

Ensures that all safety measures are observed during operation

Maintains good rapport with private company and government agency coordinators during events.

Ensures that the property is operating within the approved budget by religiously monitoring purchases, expense and inventory reports.

Responds to guest complains in a tactful and expedient manner.

Conducts departmental training for front liners.

Ensures that repair and maintenance of the property is completed on schedule to avoid disruption of operation.

Resident Manager (Reliever) December 2015 to August 2016

Estacio Uno Boracay Lifestyle Resort Station 1 Boracay Island

Responsible for monitoring the front office, food and beverage, and housekeeping departments schedules according to business forecast, payroll budget guidelines and productivity requirements.

Maintains a pro-active customer service approach, especially in dealing with guest and staff concerns to achieve zero complains.

Constant review of trends in Food and Beverage services to continuously provide modern and updated services.

Coordinate with the Sales & Marketing Dept. to manage all sales activities and meet revenue objectives.

Resort Manager May 2015 to November 2015

Boracay Grand Vista Resort & Spa Station 1 Boracay Island

Responsible for the day-to-day management of the hotel and its staff.

Accountable for the onsite budgeting and financial management, planning, organizing and directing all hotels on site services including front of the house, food and beverage operations and security.

Ensures that employees comply with any and all customer service standards, policies or initiatives.

Resolves guest complains.

Responsible for tracking and monitoring the spending of the hotel, ensuring that it operates within budgetary guidelines.

Pre-opening Resident Manager August 2014 to May 2015

Isabela Zen Hotel & Restaurant Santiago City, Isabela

Responsible for all pre-opening requirements such as Hiring, Training Rank and File and Supervisory positions.

Establishes the Hotel’s Code of Conduct

Observe and monitor staff performance to ensure efficient operations and adherence to the Hotel’s policies and procedures.

Hands on management approach.

Maintains financial control by monitoring and analyzing income and expenditure.

Personally supervises the hotel operation to ensure maximum productivity of staff, achieve guest satisfaction, revenue and profitability.

Ensures that sufficient staff is on duty to provide prompt service to guest while controlling labor cost.

Checks the work of housekeeping staff by inspecting rooms and monitoring check in times to ensure that the staff is meeting quality standard.

Operations Manager/OIC F&B Banquet and Dining November 2011 to July 2014

Hotel Kimberly Tagaytay Kaybagal North, Tagaytay City

Ensures that all departments of the hotel are running smoothly.

Inspects and coordinates with different department heads in maintaining cleanliness of property to achieve overall appearance.

Ensures that employee-related issues are resolved in manner consistent with company policies.

Coordinate, directs and manages staff and everyday hotel operations to achieve profitability, Guest Satisfaction and Staff Efficiency.

Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests.

Hire, train, motivate, supervise coach, develop, empower and discipline all employees.

Review Daily Cash Drop with settlement reports.

Review Daily Revenue Report and Occupancy Report to ensure accuracy.

Performs daily inspection of guest room, lobby, general hotel areas and surroundings of the hotel.

Maintain appropriate standards of dress, hygiene, uniforms, appearance, posture and conduct of all employees.

Assistant Manager Transportation Department December 2009 to May 2011

Resorts World Manila Newport City, Pasay

Ensures prompt and efficient transportation related services.

Plotting schedules for all department personnel.

Coordinating with various departments with that concerns transportation requirements, reservations, event planning, limousine services, valet services and parking reservations.

Handling guest complaints and suggesting solutions.

Ensures utmost service is provided to guests in accordance with company standards.

Responsible in utilizing and maximizing the department’s resources to ensure customer satisfaction is achieved.

Ensures that all department personnel are updated with current activities, policies and procedures and future events of Resorts World.

Pre-opening Front Office Night Manager August 2009 to December 2009

Goldland Millennia Suites (Crown Regency Managed Hotel) Ortigas Center, Pasig City

Reports directly to the General Manager

Ensuring maximum guest satisfaction consistent with company standard, through planning, organizing, directing and controlling the operation.

Responsible for the whole hotel operations in the absence of the General Manager and the Department Heads.

Conducts Daily Auditing of Room Revenue.

Checking and inspecting function rooms and public area.

Punch listing, covering various types of rooms, function rooms and public area.

Airport Representative December 2002 to July 2009

Coco Beach Island Resort Puerto Galera, Mindoro

Operations Manager February 1999 to December 2002

Excelsior Tourist Transport Corp Paranaque City

Airport Representative December 1995 to February 1999

Philippine Village Airport Hotel Nayong Pilipino, Pasay City

Guest Service Agent/Rooms Auditor April 1994 to December 1995

Philippine Village Airport Hotel Nayong Pilipino, Pasay City

EDUCATIONAL BACKGROUND

College University Of Santo Tomas

Bachelor of Science in Tourism

1988-1992

Secondary Oblates of St. Joseph Minor Seminary

San Jose, Batangas

1986-1987

Elementary Roosevelt College Cainta

1976-1982

PERSONAL INFORMATION

Date of Birth January 30, 1970

Civil Status Married

Name of Spouse Fely Onday Bolivar

SSS No. 33-2025511-8

TIN No. 176-894-873

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