Assistant restaurant manager

Mladen Matic

Adress: Dubai, Al Barsha *, Street *7d, Villa 102

Mobile Phone: +971*********

Email: *****.******@*******.***

Skype: mladen.matic.80

I am an experienced Manager within the hospitality industry with an array of skills gained from the various roles I have successfully undertaken. I have demonstrated my ability to manage, mentor and motivate a team to ensure that all roles and responsibilities are completed to the highest of standards. As a customer focused individual, I always aim to go the extra mile to maximise customer satisfaction and improve business performance. Now seeking a new opportunity where I can utilise my skills and add value to my prospective employer.

Management & Leadership

Professional Approach

Customer Focused

Excellent Communication Skills

Team Player

Time Management

March 2014 – Present:

Fortnum & Mason, Dubai, UAE

Assistant Manager

Key Responsibilities:

Working for a prestigious and up market English food retailers and restaurants, responsible for providing excellent levels of customer service at all times

Working closely with the Manager to ensure the smooth running of the restaurant

Responsible for providing a warm and welcoming environment for customers

Successfully managing the shift, ensuring all roles and responsibilities are completed to a very high standard

Adherence to all company standard operating procedures at all times

Attending to customers, taking orders and liaising with kitchen staff to ensure orders are processed correctly

Accurately processing cash and card payments

Completion of daily and monthly reports

Maintaining high levels of professionalism at all times

July 2011 – July 2013:

Mamig Restaurant, Doha, Qatar

Head Bartender

Key Responsibilities:

Responsible for the smooth running and management of the bar area

Management of inventory levels, ensured stock was rotated and placing of orders with suppliers accordingly

Dealt with deliveries on arrival, ensured all stock was stored accordingly and checked items delivered against invoice

Responsible for making all types of hot drinks and other beverages

Working alongside the management team to ensure high standards are implemented and maintained

Training and mentoring new and existing staff members

Worked flexibility to meet the demands of the business

Previous Roles:

February 2006 - July 2011: Rendezvous Caffe, Negotin, Serbia

Manager and Owner

July 2003 – July 2006: SR Tehmatic, Negotin, Serbia

Salesman and Repairman

July 2000 – July 2003: DOO Unimat, Negotin, Serbia

Assistant Supervisor

Gimnasium, Negotin, Serbia

High School Education – 12 grades

I.T. Skills: Proficient user of MS Office Applications, POS, ICG system, Email & Internet

Other: Driving License Issued from Serbia and UAE

Languages: Serbian (native), English (fluent), Croat (fluent) & Bosnian (fluent)

References: Available upon request

Contact this candidate