Customer Service Manager

MTHOBELI ALEX MHLOMI

**/** ***** *****, ******* Street.

Mafatsane 1984.

Telephone (016-***-****, Mobile 078-***-****

Email: ****.******@*****.***

Professional Profile

I am a dedicated and results-driven personal with a successful background in the achievement of customer service. Experienced in working with colleagues and customers in the retail industry with a primary focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Possesses excellent interpersonal communication and negotiation skills and ability to develop and maintain mutually beneficial internal and external relationships. Educational History

Name of institution : Sedibeng College FET

Qualification Obtained : N1, N2, N3, N4 &N5 (Certificates) Course : Electrical Engineering (Heavy- Current)

Subjects : Mathematics, Engineering Science,

Industrial Electronics, Electrical-Trade

Theory and Power Machines

Year : 2006(Jan) – 2012(Dec)

Career Summary

Name of company 649 Pub&Restaurant

Position Manager

Duration January 2015 till December 2017

Reason for Living Pub was closed down(under new owner) Duties

Liaising with suppliers

Managing Finances

Customer Service

Events Organiser

Book keeping

Name of company 649 Pub&Restaurant

Position Resident DJ

Duration June 2013 till December 2014

Reason for Living Promotion(manager)

Duties

Controlling sound system

Co-ordinating events

Name of company Vericon Group

Position PROCESS CONTROLLER(Warehouse)

Duration 2013 Jan – 2013 May

Reason for Living Contract Ended(temp)

Duties

Customer –Service

Checking Received Stock

Data Capturing

Reporting of Stats

Stock Taking.

Liaising with Suppliers

Preparing Invoice

Received & Dispatch Stock

Name of company Blue-chill Promotions

Position Promoter

(Retail Stores)

Duration 2005- 2007 (Part time during weekends

Duties

Doing Presentations

Marketingproducts

Attendingtoclients intermsofgoodservice

RecruitingCustomers

Sell Productsinlinewithtargets

Name of company Bensure Insurance

Position SalesAgent

Duration 2008 Jan – 2008 Dec (Part Time)

Reason for Living Contract Ended

Duties

RecruitingCustomers

Sell Productsinlinewithtargets

Doing Presentations

Telemarketing(Call-Centre inbound&outbound)

Attendingtoclients intermsofgoodservice

Professional Development

Team-Player

TimeManagement

Ability to maintainprofessionalworking relationship

CommunicationSkills

Abilitytoworkwithnumbers

System Skills

MSOffice,MSExcel.

MSWord,Outlook

Internet

Personal Details

Driving License Code 8

Health Excellent

Interest Cooking, Reading and Singing

References

NAME PALESA LETSIE

COMPANY 649 Pub&Restaurant

CONTACT NO 073*******

NAME CALWEAK

COMPANY VERICON GROUP

CONTACT NO (011-***-****

NAME KAGISO

COMPANY VERICON GROUP

CONTACT NO 072*******

NAME BELINDA

COMPANY BLUE-CHILL PROMOTIONS

CONTACT NO. 011-***-**** /031-***-****

NAME ASTRATE MADILABA

COMPANY BENSURE INSURANCE COMPANY

CONTACT NO (011-***-****

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