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Manager Customer Service

Greenville, South Carolina, 29607, United States
January 03, 2018

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Nathan Breland

Materials Manager/Lean Transformation Team Member

Greenville, SC 29607 - 843-***-****

Experienced, results-driven change agent with an expertise in both strategic planning and tactical execution of business plans. Recognized for the ability to improve results and change cultures, repeated numerous times in different industries through the application of Lean methodologies and greater employee engagement.

* Developed First Time Leadership Programs w/HR Managers

• Implement Site-wide training for all associates w/HR Managers

• Implemented 6S programs w/Cross-Functional Leaders

• Developed and Implemented Robust Maintenance PM Schedule w/Maintenance Leaders

• Developed and Implemented production boards w/ Team Leads

• Developed Product Tracking system w/ Logistics Manager

• Conducted Kaizen Events to drive positive results for departmental process. Willing to relocate: Anywhere

Authorized to work in the US for any employer


Materials Manager/Lean Transformation Team Member

The Crown Group - Greenville, SC -

2016-09 - 2017-11

Greenville SC 09/16 - 11/17

The Crown Group, Inc. provides component finishing services in North America. It offers coating services, logistic solutions, and assembly operations to automotive, agricultural, transportation, heavy truck, military, alternative energy, and architectural and construction markets with $100 million in revenue. BMW, Mercedes, Volvo, Ford, John Deere, Paccar, Thomas Bus

Materials Manager/Lean Transformation Team Member

Coached direct and indirect reports, successfully implementing lean methodologies into the Crown Operating System. Oversee internal sales, operations, planning, purchasing, and service.

* Developed and launched safety and compliance awareness program, resulting in world-class employee safety levels of no-lost-work day incidents and less than 1 annual OSHA recordable

* Developed and implemented Lean deployment plans, redesigning product family cells and creating Lean flow, resulting cycle time reductions

* Implemented Shop Floor Management resulting in 99.6% OTD

* Led strategic initiatives and new growth programs to secure overall business growth 35% over 2 years

Service Manager/Continuous Improvement


2016-09 - 2016-12

Store Manager

AT&T Retail Store Front - Charlotte, NC -

2015-11 - 2016-09

Charlotte NC 11/2015-9/2016

AT&T produces an atmosphere where its mission to connect people with their world, everywhere they live and work, and do it better than anyone else is paramount. Store Manager:

• Recognized and sought after for expertise and job knowledge. Ideas and opinions are trusted by workgroup.

• Skills and knowledge are a significant contribution to team results.

• Encourages new ideas and risk taking in others.

• Implements improved approaches to get work done.

• Champions new initiatives.

• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

• Ensured the best possible customer service experience. Operations Manager

League Team -

1999 - 2015-10

* Oversaw site and consistently exceeded sales, revenue and profit targets.

* Brought in new business (30% increase in profits during takeover)

* Signed a partnership with the New York Yankees D- League Team ( Charleston River Dogs: Baseball)

* Signed a partnership with the Semi- Pro Charleston Sting Rays (Ice Hockey) Operations Manager

All My Sons Moving and Storage - Charleston, SC -

2013 - 2015

All My Sons has been a industry leader in moving families for over four generations both domestically and internationally. Operations based upon family values of days gone by is what allows for continuous success nationwide in the moving industry.

Manager In Training

League Team -

2014-07 - 2014-10

Scheduling, training, staffing.

* Develop SOPs', Process Instructions, Branch Wide Training

* Implemented and spearheaded implementation of equipment management process

* Standardized truck PM schedule to meet SCDOT regulations Class B Certified Driver/ Mover

League Team -

2013-12 - 2014-06

* Responsible for total relocation process from start to finish.

* Successfully transported commercial/household goods

* Rated #1 Class B Driver for Local, Intrastate and Interstate Relocations. EDUCATION

BS in Criminal Justice

Charleston Southern Univ


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