Manager Case
Resume:
Wilson Santiago Jr.
York, Pa ***06
****************@*****.***
PROFILE
As an individual with a 20-year track record in working with at-risk children, adolescents, adults, and the elderly with mental and behavioral health issues, it is my desire to continue to meet the needs of those I service to ensure a quality of life. I can work with patients’ and families in a cooperative manner. I have a certified knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. I can handle multiple projects concurrently, assertive, efficient, goal oriented, and self-motivated.
EDUCATION
WALDEN UNIVERSITY – Baltimore, MD
Doctorate in Forensic Psychology (Currently enrolled)
CAPELLA UNIVERSITY – Minneapolis, MN
Master of Science in Human Behavior
Graduation: June 2013
MANSFIELD UNIVERSITY – Mansfield, PA
Bachelors of Science in Criminal Justice Administration
Graduation: August 2010
THADDEUS STEVENS STATE COLLEGE OF TECHNOLOGY – Lancaster, PA
Associate’s Degree in Office Administration
Graduation: June, 1995
EMPLOYMENT EXPERIENCE
Laurel Life Behavioural Health Services
Brief Treatment Therapist August 2015 to Present
Provided therapeutic intervention to all clients.
Develop client’s strength and increase the therapeutic effectiveness of the family.
Encourage clients to actively take part in their treatment.
Subject to confidentiality limitations, collaborate with other professionals involved in the client’s everyday life.
Provided clinically sound services that enabled the client to be maintained and function appropriately in the least restrictive environment.
Participated in treatment team meetings, wrote treatment plans.
Commonwealth Clinical Group August 2014 to August 2015
Psychotherapist
•CBT treatment model
•Sexual Offender Group & Individual Therapist
•Domestic Violence Group & Individual Therapist
T.W PONESSA & COUNSELING ASSOCIATES, York, PA August 2013 to August 2015
Behavioral Specialist Consultant/ Mobile Therapist
Deliver therapy according to a written treatment plan.
Develop client’s strength and increase the therapeutic effectiveness of the family.
Encourage clients to actively take part in their treatment.
Subject to confidentiality limitations, collaborate with other professionals involved in the client’s everyday life.
As the BSC, author the client’s treatment plan.
Directs the client’s treatment program
Assemble the authorization request packets for all clients.
T.W PONESSA & COUNSELING ASSOCIATES, Lancaster, PA October 2012 to August 2013
Therapeutic Staff Support
Specialized in working with children with Autism, Asperger’s, and moderate to severe
behavioral issues.
Provided emotional support and psychosocial therapy activities.
Reported information to treatment team as required.
Implemented behavioral plan within the home, school, and community while transferring
skills to the parents.
GULF COAST JEWISH FAMILY & COMMUNITY, Clearwater, FL March 2012 to October 2012
Case Manager, Senior’s Division
Supervised 80 families as a case manager.
Worked with the senior population in hopes of ensuring a quality of life by providing home-based services.
Qualified the senior population for Medicaid Waiver Program, which would ensure funds to provide them with assistance they would need to live a quality of life.
Provided and monitor services for quality of life care.
Provided counseling and educated clients on resources surrounding them in their communities.
Conducted small-group sessions on meditation with families.
Communicated medical concepts to clients using layman’s terms to facilitate understanding.
SUNCOAST CENTER, INC, Clearwater, FL April 2011 to March 2012
Case Manager, Senior’s Division
Supervised 80 families as a case manager.
Worked with the senior population in hopes of ensuring a quality of life by providing home-based services.
Qualified the senior population for Medicaid Waiver Program, which would ensure funds to provide them with assistance they would need to live a quality of life.
Provided and monitor services for quality of life care.
Provided counseling and educated clients on resources surrounding them in their communities.
Conducted small-group sessions on meditation with families.
Communicated medical concepts to clients using layman’s terms to facilitate understanding.
SERVICE ACCESS & MANAGEMENT, York, PA October 2010 to February 2011
Blended Case Manager for Families
Supervised 60 families as a case manager.
Worked with children, ages 10 – 18 as a resource coordinator and as a child advocate.
Scheduled client’s necessary appointments that averaged 25 appointments per week.
Functioned as a team leader.
Accounted for all non-billable and billable units according to federal guidelines, budgeting in accordance to facility needs.
Made sure compliance was maintained with all insurance requirements and provider policies and procedures.
T.W.PONESSA & COUNSELING ASSOCIATES, Lancaster PA July 2001 to October 2007
February 2009 to February 2010
Therapeutic Staff Support
Specialized in working with children with Autism, Asperger’s, and moderate to severe
behavioral issues.
Provided emotional support and psychosocial therapy activities.
Reported information to treatment team as required.
Implemented behavioral plan within the home, school, and community while transferring
skills to the parents.
OTHER WORK EXPERIENCE:
COUNTY OF LANCASTER–Lancaster, PA
Detention Supervisor (2004–2008)
Shelter Supervisor (2001–2004)
Youth Care Worker (1996–2001)
Functioned as a team leader, managing all aspects of day-to-day operations.
Managed up to13 staff members and up to 50 residents.
Developed and implemented daily programming.
Mediated problems and concerns with staff and referred back to the management team.
Part of weekly meetings to ensure quality of care for residents.
Reported all necessary activity to administrators in a timely manner.
Over saw operations and provide impeccable customer service during specific shift.
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