Customer Service Sales/Logistics/Shipping

JOB OBJECTIVE

To work and earn through hardship where I can also utilize my knowledge, give the willingness to serve, continue to share and interact with others.

WORKING HISTORY

MISAMIS ORIENTAL & CAMIGUIN HARBOR PILOTS

Formerly “Cagayan Harbor Pilots, Inc.”

4/F Insular Life Bldg., Don A Velez Cor Oldarico Akut St., CDOC

Billing & Collection Officer -Nov. 2016 - present

-Provide pilotage quotation in every vessel/shipping

in every port both gov’t and private ports.

- Billing & Collection

-Make daily and monthly sales reports

-Dockage report

S.S.LOOTAH TRADING

Abuhail,Dubai, UAE

Building Material Division

Account Executive (In-House) -Aug 2016 – Oct. 2016

-Do Market through e-mail and phone calls and

-Discuss clients about their needs

-Hit the monthly quota

-Promote company services including products

-Make daily sales reports

OCEANIC CONTAINER LINES, INC.

Cor.Mendoza St.Corrales Ext., Puntod, CDOC

Domestic Shipping company

Marketing Officer - Aug 2015 –Aug 2016

-Do background check for prospect clients

-Maintain and get new accounts

-Make proposal or freight quotation for customer

-To be able to hit the quota for load counts of vessel per trip

-Booking in charge both inbound and outbound clients

-Answer queries for walk-in, e-mail and phone calls regarding rate

-Send daily reports re vessel load counts both outbound and inter ports

-Explain properly to customers about the do's and dont's of shipping line to avoid shut out.

-Monitor pick up loading schedule for outbound and southbound shipment

-Send loading confirmation and cascade vessel update to clients/customers

-Rectify problems such as damages, shortages and non-conformance to specifications.

X-TRA MILE CARGO LOGISTICS

Yacapin-Velez St.,CDOC

International & Domestic freight forwarder for both air and sea

Account Executive/OIC - Feb 2014 – Aug 2015

-Maintaining accounts and get new accounts

-Market the offers & service of the company

-Meet clients for briefing and present proposal to client’s approval

-Study strategic market in every competitor especially rates

-Create Billing for Freight and Trucking

-Monitor Accounts, Checks including AR & A

-In Charge for office supplies and Payroll

-Office Over all in charge including Manila and Davao branch

Marketing Coordinator - Dec 2013 – Feb 2014

-Negotiating Shipping Lines

-Answer queries from clients thru e-mail and phone calls

-Scheduled delivery of various consignee

-Make bookings in different shipping lines

-Monitor deliveries

F2 LOGISTICS, INC. - Nov 2013 – Dec 2013

Neo Arcade, Cugman, CDOC

Domestic freight forwarder for both air and sea

Customer Service Rep.

-Negotiating Shipping Lines

-Answer queries from clients thru e-mail and phone calls

-Update/encode POD on a system

-Value Chain account in-charge

-Monitor inbound deliveries

SEAQUEST LOGISTICS, INC. -Aug 2011 - Oct 2013

Kimwa Cmpd., Baloy, CDOC

Domestic freight forwarder for both air and sea

Customer Relation Staff (CRS)

-Billing In-charge

Make and compute billing for Panasonic account from their specific origin to destinations of deliveries.

Compute Billing for Concepcion Durables trucking rates for city and out of town deliveries including back-loads.

Create billing for Sanyo/Haier trucking rates for their deliveries including also back-loads and stock transfer.

-WMS & ERP Nav

Inventory for stock in & out) including D.R Processing

Create/ Make Cargo Manifest Report for Incoming, Outgoing, & Backload

Inventory & Warehouse Management In-charge including monitoring of discrepancy of deliveries.

Stuffing for Outgoing Shipment

-DAT in-charge

Encoding and assigning for Daily Activities of Trucks

Creating Trip Ticket for all trucks including city and OSA deliveries

-Customer Service

Negotiating consignee for delivery schedule both LCL & FCL

Answer queries from customers and consignees

Consolidating deliveries and truck dispatching.

CUSTRICH HEALTHCARE PRODUCTS, INC. -Jun 2010 – Aug 2011

Gomez-Rizal St., CDOC

Distributor of branded & generic medicines, food supplements,

herbal cosmetics & medicines

Admin Officer/Customer Service

Processed Insurance including reports

Preparing/ Process Compensation Payout for Members

Inventory In-Charge (Stock in & out), Sales Invoicing & System In-Charge

Prepared weekly, monthly & annual report for sales, members record, and for stocks in and out

Ensuring the efficiency of records on all clerical jobs

Answered customer queries

TRAINING AND SEMINARS ATTENDED

-PC Troubleshooting Seminar

-Network Troubleshooting Seminar

-CISCO 1- 4

-Personal Development

-Proper Telephone Etiquette for Customer Service

EDUCATIONAL BACKGROUND

2006 – 2010 Capitol University

Bachelor of Science in Computer Science

Corrales Ext., Cagayan de Oro City, Phils.

PERSONAL INFORMATION

Age : 27

Date of Birth : April 19, 1990

Civil Status : Single

Nationality : Filipino

Religion : Roman Catholic

PERSONAL STRENGTH

Dedicated and Resourceful

Hardworking and Result Oriented

Excellent Interpersonal and communication skills, flexibility and keen to details

SPECIALIZATION & TECHNICAL SKILLS

7 years of working experienced in Customer Relations, Administration, Logistics, Marketing, Billing & Collection Officer

Excellent knowledge in Microsoft Office (Word, Excel, Power Point)

Excellent Communication, Organizational and Administrative skills

Dealing effectively with multicultural environment

Strong analytical and problem-solving skills

Ability to assess operational requirements and to plan & organize workflow patterns & schedules

High typing speed: 45 to 50 wpm

REFERENCE(S)

-Gladly furnish upon request-

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