Human Resource Manager

BIDISHA SEN

971*********, ************@*****.***, ae.linkedin.com/in/bidishasenhr

Commercially Driven Senior Human Resources Professional

Personable, analytical, business savvy senior HR Professional with multifaceted industry exposure

She comes with over 12 years' of strong HR experience and has developed as a leader in multinationals, start-ups and family business environments overseeing large/mid-sized multi-national teams, driving and supporting change

With a proven record of service excellence, outstanding relationship management and interpersonal skills, she is able to communicate concisely and articulately at all levels making sure teams are always growth and result oriented

Head Human Resource & Administration - Middle East/Africa

TAG: Middle East/Africa Feb 2014 - present

Located in Dubai, reporting directly to the Vice Chairman. Oversee the strategic and operational HR function as a member of the Executive Management Team. Also lead the regional organisation, which consists of 2000 students, 350+ employees, and 14 direct reports in Dubai and Ghana.

Key Responsibilities:

To coach and mentor the region's senior management team on issues of leadership, employee engagement, diversity and work ethics.

To lead Group HR strategies, policies and procedures; conduct gap analysis of current skills; develop and implement succession planning and generate recruitment strategies.

Instituted and facilitated a 360-degree performance management program for each senior leader which involved subordinate and manager level feedback to create developmental plans.

To develop remuneration strategies and job grading systems

Travel with senior leadership to connect with new partners and employees in order to develop a desirable place to work based on positive employee engagement survey result

Significant Achievements:

Launched several successful initiatives including new recruitment processes that achieved a 25% reduction in recruitment costs.

Reduced staff turnover rate from 15% in 2013 to fewer than 5% in 2015 by creating a detailed employee engagement programme, which has since been adopted as a group standard.

Resuscitated organization by reducing overstaffed workforce by 25%, addressing and resolving compliance issues and facilitating extensive training programs.

Improved the compensation programs that was proven to drive revenue growth by 21% by devising an enhanced commission

Revamped orientation and training programs for newly hired employees to include comprehensive information delivered in more-personal formats

Human Resource Manager

Samsung Electronics: Dubai, UAE Sept 2010 – Jan 2014

Reporting to the CEO, oversaw the effective delivery of all human resources management, including compensation, recruitment, HR information systems, and university relations with almost 300 employees.

Key Responsibilities

Entered the company undergoing rapid expansion lacking in organizational effectiveness, with no established HR practices, was brought in to build HR department from the ground up.

To diagnose & implement HR programmes consistent with global standards, while taking into account the business and regulatory environments of 12 sepasrate regional offices.

To manage bespoke OD solutions including competency framework and performance management designs, succession planning tools

Significant Achievements

Created 'EHS', the Executive HR Support team on executive compensation, leadership development and succession planning. Resulted in a 35% increase in retention in FY 2012.

Saved AED 150,000 by increasing employee retention and reducing associated cost of new hires; achieved competitive advantage by retaining top talent.

Improved operational efficiency of the HR organisation by 22% between Dec 2011 and Dec 2012 through an aggressive strategy of outsourcing and HRIS optimisation.

Improved employee satisfaction 20% by implementing division-wide 360-degree feedback process to identify and correct problem areas.

Air Charter International: Dubai, UAE Sept 2009 – Aug 2010

Assistant HR & Administration Manager

Cross organization recruitment up to senior management, Annual Manpower budget planning, support respective business units to develop job descriptions, coordinate and finalize promotions and increments, organizing training & development programmes

Wipro Limited

Iviz Techno Solutions Pvt Ltd: India May 2007 - May 2009

To manage the recruitment and selection process via internships, recruitment agencies, summer trainees, campus selections, constantly conduct and update the information of orientation programme for the new employees on quarterly basis, Facilitate Performance Appraisal

Human Resource Executive

2COMS Consulting Group: India May, 2005 – April 2007

To manage the recruitment and selection, Highest Biller of consecutive quarters, build up a network of IT professionals

EDUCATION AND CERTIFICATION

Bachelors in Science Madras University (India) – 2005

PG Human Resource Management Symbiosis University (India) – 2007

CIPD– Ongoing

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