Mattea Kelly

**** ******** **** • Vista, CA ***** • 916-***-**** • ac3vvo@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Moxie Method, Inc.

Executive Assistant to the CEO, Project Manager

Palo Alto, CA (Virtual)

Oct 2014 - Present

● Management of executive calendar, scheduling across multiple time zones.

● Email processing, management of incoming messages

● Travel planning (domestic and international).

● Organize and facilitate internal and client facing video conference meetings.

● Manage projects and project timelines, adhering to quick deadlines.

● Point of contact for clients, CEO counterparts, the creative team, developers and vendors.

● Transcription of meetings, presentations, and business and personal emails.

● Office budgeting and supply management / purchasing.

● Detailed record keeping and organization of sensitive and confidential materials and client files.

● Management of the company’s social media accounts, including content creation.

● IT asset management.

● Copy editing and copywriting for a number of client campaigns, websites, and collateral.

● Management of client marketing campaigns, including special events and new product launches.

● Member of the creative and strategic team - Naming exercises; Identity and launch strategy; Presentation decks/templates development; Market research.

● Coordinated and developed the implementation of bi-annual employee/employer reviews and peer feedback.

● Development of company’s internal filing system, as well as a number of other internal tools and processes.

● Implementing and facilitating the onboarding of new work tools, including team training - Dapulse, Slack, Drive.

Musical Theatre of Anthem

Social Media Manager

Phoenix, AZ

Jul 2014 – Jun 2016

● Write and schedule daily posts on all social channels: Facebook, Twitter, Instagram.

● Content creation.

● Development and execution of marketing and community outreach efforts.

● Interacting with account followers and responding to customer feedback. Zirtual, Inc.

Zirtual Assistant

Phoenix, AZ (Virtual)

Jul 2014 – Oct 2014

● Handling of executive calendars, email processing, travel plans, purchases, and day-to-day office tasks for multiple clients at once.

● Balancing heavy workloads between 8 clients at once.

● Copy editing and copywriting.

● Various research tasks.

● Expense reporting.

Sprint/Nextel

Account Manager and Customer Retention Specialist

Rancho Cordova, CA

2010-2012

● Hand picked by corporate management to train staff at a newly opened call center.

● Inbound call center handling escalated customer issues. Consistently exceeded metrics for customer satisfaction, inbound calls per day, average handle time, and lines of business saved from threat of cancel.

● Resolving customer issues, managing private and business accounts, retaining customer’s business, handling billing issues and transactions.

● Technical support.

● Using multitasking and organizational skills to manage four product and project management programs at once during each call, while taking detailed notes and uncovering resolution. SKILLS +

TOOLS

Writing, Reporting, Scheduling, Organization, Time Management, Presentations, Travel Planning, Customer Support, Communications, Marketing, Content Development, Budgeting, Microsoft Office Suite, Mac OS, Google Drive, Wordpress, Google Analytics, Adobe Illustrator, Adobe Acrobat, Trello, Dapulse, Slack, and more.

EDUCATION

Studied Liberal Arts and Asian Studies at CSU Chico.

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