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Sales Manager

Washington, District of Columbia, United States
January 02, 2018

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***** ****** *****

St Inigoes, Maryland 20684

301-***-**** (cell)


To apply my thirty plus years of passion for people and acquired business skills guiding the organization to reach new levels of success.


Having learned early on that being effective with people was paramount to success, I pride myself for being a master at this skill. I am a firm believer a motivated, prepared, and focused work force is the foundation for any business wishing to become the dominant player. This skill is one of many skills I used to accomplish my many successful endeavors.


B.S. Psychology/Sociology, Culver Stockton College

Continuing Education: Cornell University, The Ohio State University, & University of Michigan

Memberships: ASTD, SHRM, NRA, Lambda Chi Alpha Fraternity, Christian Church (Disciples of Christ)

Certifications: SHRM (SPHR, PHR), FMP, Serve Safe, Serve Safe Bar, TAMS, Certified Mixologist

Relevant Experience

POTOMAC FAMILY DINING GROUP (2005-2013) Management, Applebee’s Grill & Bar

Assumed the position of FOH Manager to provide daily guidance for staff pertaining to guest first mentality while meeting company objectives.

Operational Highlights

Responsible for the development of a staff of 30-40 members

Reduced staffing turnover by +10% by improved recruitment/interviewing

Developed a pride in hospitality standards by instilling confidence and a guest first mentality

Increased sales by +6% over menu during a challenging sales environment

Maintained sales during a 2 year encroachment by competitive businesses by leading a unit effort focused with people and a guest first mentality

During this time frame losing a total of three employees to new business with two of the three requesting to return

Met organizational metrics

Developed a people first mentality with unit management

DAMON’S GRILL & BAR (2003-2005) Regional Area Director

Engineered a turned around for a sports-themed, multi-unit operation, into a successful presence within a saturated market (Greater Washington DC, N. Virginia, and S. Maryland)

Operational Highlights

Supervised five units averaging ($2.5mm - $6.5mm)

Staffing for 27+1 management and staffing of 450+ by improving recruiting and interviewing

Developed a monthly management training program

Reduced staff turnover to monthly avg. goal of three FOH and two BOH

Increased sales by 3% over menu by developing a people first and guest first mentality

Opened and maintained the highest volume operation in company history

PACIFIC BELL (2001-2003) District Manager, Taco Bell

Changed the culture of a multi-unit region for a Taco Bell franchisee experiencing marginal sales and profits.

Operational Highlights

Sales averaging $2.8mm-$3mm

Management team of 21 and staff of 160+

Management teams were closely bonded by creating trust, understanding, and people first mentality

Introduced a quality improvement system targeting management hiring resulting in a staffing level of 100%

Profitability was successfully improved by implementing monthly management development meetings

Metrics improved to meet company standards

Sales were growing from less than year-to date results to meeting annual sales goals

BOB EVAN’S FARMS, INC. (1975-2000) Vice President Human Resources, District Manager, General Manager

Impacting company success over many years by practicing people first and a guest first mentality positively influencing the organization by leading results for management effectiveness, leadership, and development.

Field Operation Highlights

Quickest promote to general manager

Lead the company in metrics both as a unit and multi-unit leader

Company leader in sales growth, management and staff turnover, controllable, labor and food controls

Training store certified working ongoing with 2-6 management trainees

Transferred multiple times to store or district locations in need of vision or cultural improvement

Transferred (as GM) to the one and only store to experience a union drive, successfully turning the tide in company favor

As a District Manager responsible for between 5-9 stores, staffing 20-36+2 managers with a staff of 250-450+

Unit sales ranging from $1.5mm-$2.6mm moving sales from below menu to either meeting or exceeding menu increase

Corporate Highlights

Designed management development courses, utilizing cutting edge processes building upon developing people skills, implemented and required for all company management. Regular updating of material to remain current with business opportunities

Implemented a library of video based management skills to assist with field training efforts

Designed an advanced learning program for general managers partnering with two strategically placed institutions of higher learning to further develop managerial skill levels, annual budget of $250,000

Implemented strategic planning within the organization utilizing a bottom-up process

Managed the annual strategic planning process

Designed a compensation system for all levels of management and executives including the Board of Directors linking performance to the annual strategic plan, recognized as a cutting edge program

Lead the human resource function to include management recruitment and development, payroll, workers compensation, record keeping and archiving, local, state, and federal reporting, management and executive compensation and retirement, strategic planning, implementation of company attitude surveys, insurance programs, responding to legal inquires and litigation, and office services

Annual sales of $1B employing 2,500+ management and staff of 35,000+

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