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Customer Service Administrative Assistant

Houston, Texas, 77042, United States
January 02, 2018

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Estelly Santos



I am looking for a company where I can have a Career and not just a job. I am eager to learn and work. I am responsible and am able to adapt to any work environment.


Proficient in Microsoft Excel, Word, Access and Outlook.

Strong communication skills and fluent in Spanish spoken and written.

Exceeds expectations to valued customers

Able to work on multiple projects in a fast pace environment.

Effective and productive employee

Able to work with people of diverse background and participate in a team environment.

Excellent ability to utilize time management and organizational skills.

Detail oriented, creative and confident decision-making skills.

Able to provide dependability and promptness.


07/2016 – 05/2017 Customer Service/BackOffice


Verified/Assisted with online orders for Sam’s Club members

Assisted in locating online and at location merchandise

Answered incoming calls

In charge of answering email per members

Opened and Closed memberships

Took over-the-phone membership payments

07/2014 – 06/2016 Engineers


I keep inventory of all products being processed in all 3 machines (Demco I & II and BSI)

Open and close orders, pick orders

Keep inventory of products we will be using to make our goals.

Keep daily extensive track of all parts and products.

Keep timely records of machines and production.

Maintenance of proper function and properly clean machines around the clock.

12/2012 07/2014 Customer Service

Primary Services

Demonstrate ability to quickly learn organizational processes, workflows, policies and procedures of various companies.

Handle a range of administrative support and office management functions for clients.

Answered telephones and courteously assisted customers within high-volume, deadline-driven settings.

Achieved good marks on client evaluations.

Verified payment and personal information.

Opened and closed new accounts.

02/2008 11/2012 Customer Service/Command Center

Cardtronics LLP

Manages regulation E-claims for 4 different processors.

Provide settlement assistance for over 75,000 ATMS

Viewed and audited banking information to make changes and corrections.

Utilized Great Plains for accounting, invoices, and payment purposes.

Audit ATM’s and research discrepancies.

Scheduled shopping of over 200 ATM’s on a monthly basis.

Managed four of the major bank branded ATM portfolios.

Maintained 98.8%up time for functioning ATM’s for major portfolios.

Trained all new employees in settlement functions, and procedures.

Bilingual Education Institute

2000 Administrative Assistant Certificate: Best in Class/Miss Congeniality

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