Customer Service Manager

MELANIE VENABLE

** ********* ***. ** *******, NC 28025 704-***-**** ***********@*****.***

OBJECTIVE

An entry-level management or marketing position with a medium-size company.

EDUCATION

Bachelor of Science in Business Administration

Shaw University

Expected May 2018

Major: Management

Minor: Marketing

Related Course work: Personnel management, business management, business ethics, macroeconomics, statistics, accounting, marketing, public administration, human resources,

and sales.

SKILLS & ABILITIES

Management

Assisted buyers and sellers with purchasing and sales of properties, property management, comparative market analysis, financial advising, marketing properties and staging presents and, closing coordination. Created a self-sufficiency to home ownership workshop.

Sales

Organized and implemented advertising promotion, coordinated and hosted open house events.

Communications

Host workshops, speaking engagements for the women’s outreach ministries, healing rooms of Cabarrus county prayer advisory.

Leadership/Certifications

Owner/Operator of Designs by First Pickin’s

Accredited Buyers Representative

Graduate Realtor Institute

Relocation Specialist – Certified.

NCTI Certified, Excellence in Customer Service

Certified Microsoft Office, Excel, Powerpoint, and Access

EXPERIENCE

Assistant Property Manager 2016 to Present

Mission Field Property Management

Works closely with the Property Manager to effectively manage activities such as leasing, resident retention, concessions, and customer service. Collects rent from residents and posts it in the AppFolio system. Familiar with Rent-Post and Propertyware as well.

May perform a physical inspection of recently vacated apartments and homes.

Contacts delinquent residents or sends late notices and eviction notices; follows proper procedure if rent is not received within a specified period of time. Sends out renewal notices.

Performs leasing activities, including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents, qualifying prospects, and closing the sale by obtaining rental application and deposit.

Assists the Property Manager in addressing and resolving internal and external issues of associates, residents, and vendors. May oversee the work of leasing and other office personnel. Assumes the duties of the Property Manager in case of the Property Manager’s absence.

Broker/Realtor

Coldwell Banker United, Realtors

2004 to 2015

Responsible for selling homes, advertisement of properties, sales negotiations, educating consumers about the real estate market and purchasing power, credit advising and counseling, market analysis, closing coordination.

Lead Customer Representative II

AOL/Time Warner

1997 to 2003

Assessed and evaluated accounts for set-up appointments. Handled customer complaints,

Billing and collections, payment arrangements and adjustments.

Troubleshoot equipment, installation inquires and service calls on occasions.

Handled escalations in a heavy call volume call center environment.

Substitute Teacher K-12th Grade

Cabarrus County Schools

1995 to 2007

Assisted students with daily academics, math, English, social studies and science.

Tutoring and Homework

Gym and exercise activities

Assisted the Teacher with grading assignments and classroom preparations. Assigned classwork.

References: Available upon request.

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