Senior Project Manager

NANCY B. HINNEBERG, CRM, FLMI, SPC*

*** *. ****** **** ~ Port Washington, WI 53074 ~ 262-***-**** ~ **********@**.**.***

https://www.linkedin.com/in/nancyhinneberg/

SENIOR PROJECT MANAGER

Transformative project leader specializing in timely development of multi-million-dollar business solutions through an impactful combination of traditional project/program management methodologies (PMP), SAFe, and Lean/Agile techniques. Strategic leader promoting engagement and productive collaboration between IT and business staff as part of the development of usable applications to address complex business problems. Success in both individual contributor and people manager roles. Numerous accomplishments, spanning:

Engineered $250K in cost reductions within the first 12 months of introducing an Agile Release Train via a Scaled Agile Framework (SAFe) for an Enterprise Content Management product.

Achieved excellence through budget reductions by integrating a Lean Management System to manage daily operational functions within an infrastructure support team.

Drove STEM initiatives for a Fortune 500 company through university recruiting and community outreach efforts such as Cyber Girlz.

Multi-Million-Dollar Portfolio Level Financial Management ~ End-to-End Vendor Management ~ Cost Savings

Distributed Global Delivery Provider Management ~ Leadership Talent Development ~ Program Management

Computer Associates Project Portfolio Management System

Professional Experience & Accomplishments

NORTHWESTERN MUTUAL Milwaukee, WI 2000-2017

Program Manager (2009-2017)

Exhibited flexibility through the rollout of multi-million dollar solutions. Excelled in the following:

Product Ownership: Facilitated rollout of an $8.6M Enterprise Content Management Agile Release Train in partnership with the Release Train Engineer (RTE) over three years. Helped implement Infrastructure as a Service and Access Content Anywhere via Microsoft Azure Cloud.

Outcome Management: Launched a $6.5M Enterprise Technology Command Center over three years and a $50M Simplify the Technology Environment phased in over five years.

Yielded such results as a decrease in one-third of the enterprise technical asset portfolio, expanding financial capacity by $45M for subsequent reinvestment into the organization.

Plummeted critical incident volume by 65% and mean time to resolution by 50% within 12 months of rollout by capitalizing on a “customer first” approach to deliver an “around the sun” Enterprise Technology Command Center.

Program Management: Instituted a Simplify the Technology Environment, Microsoft Foundations $35M over four years, and an Infrastructure Renewal Portfolio valued at $21M annually.

Resulted in a sharper client experience for 30K Home Office and Field Users with almost no disruption to daily work activities due to the modernization of the core Microsoft platform (Active Directory, Exchange, Office).

IT Support Manager (2000-2009)

Supervised Agency Business Service application development and support team tasked with management of 45+ applications across platforms spanning mainframe, client/server, and web with a ~10K person user base.

Team Lead, Configuration and Testing Services (2000)

Supervised the testing and quality assurance team.

Education/Certifications

Bachelor of Business Administration, UW Whitewater, Whitewater, WI

Certified Scaled Agile Framework (SAFe) Program Consultant (SPC4) ~ Certified Records Manager ~ Certified Scrum Master

Fellow, Life Management Institute ~ Implementing SAFe 4.0 ~ SAFe 4.0 for Product Managers/Product Owners

Technical Skills

Microsoft Team Foundation Server (refining Epics, Features and Product Backlog), LeanKit (refining Program Backlog) Microsoft Project, Microsoft Office (Word, Excel, PowerPoint, One Note)

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