MAURA WICKHAM-MCINNES

347-***-****

ac3vty@r.postjobfree.com

Linkedin.com/in/maurawickhammcinnes

Administrative Professional

Juggler of projects, personalities, and tasks. An active listener who gives attention to probable outcomes. Keen ability to communicate technical information to office personnel in accessible terms. An eye for finding resources that can improve the progress of a project. Adaptable to the changes that occur in any office. Dedicated to collaboration across teams regardless of the challenges resulting from differing leadership styles.

PROFESSIONAL EXPERIENCE

BARBARA McGOWAN 2015 - 2017

FREELANCE Personal Care Assistant, Temporary Position

Main focus was delivering quality care, mental stimulation, companionship and easing discomfort to a wheelchair bound client with dementia. Kept client in the moment during moments of dementia to diminish needless overeating by tracking time of last consumed snack and engaging client to do same.

Provided full-range of direct care duties for an elder client with advanced Multiple Sclerosis

Gave medication and kept record of same

PARK AVENUE SECURITIES, New York, NY 2006 - 2014

(Broker-Dealer for Guardian Life Insurance)

Data Integrity Specialist Reconciliation Dept. (2008-2014) Validated the electronic data transmitted from fund management companies into company Books and Records System (BARS). Researched and resolved all discrepancies realized between Broker and fund management company.

Instituted a protocol that specified clear subject line verbiage for incoming team emails, enabling Reconciliation Team to filter and respond to urgent requests that would have been previously overlooked

Created Excel pivot tables and graphs depicting account discrepancy trends for management to measure performance metrics (rejected accounts, accounts opened incorrectly, accounts without proper paperwork, and accounts with incorrect information) to support process improvements

Cross-trained Recon team yearly, produced Standard Operating Procedure manuals to ensure business continuity and shadowed different departments to improve overall operational effectiveness

Documentation Specialist (2006-2008)

Supported Program Manager. Documented progress of BARS IT enhancement projects in MS Project, Visio, Primavera and PowerPoint decks.

Updated weekly Steering/Monthly Working Committee PowerPoint decks with project milestones for Board of Directors to visualize all project trajectories; booked conference rooms, coordinated equipment and internet service for those committee meetings

Published project updates to intranet websites to facilitate tracking of project budget and resource allocation for firm-wide Senior Management collaboration with Business Technology Solutions (BTS) Group

Maintained current Visio diagrams of IT architecture and organizational charts for Senior Business Management

Assigned resources to projects, and applied budget actuals in Primavera

MAURA WICKHAM-McINNES, ac3vty@r.postjobfree.com Page 2

CONTRACT ADMINISTRATIVE ASSISTANT, New York, NY 2003 - 2006

Sumitomo Corporation of America, 2006

(Banking and Manufacturing)

HR / Benefits Department

Lehman Brothers, 2005 – 2006

(Investment Industry)

Corporate Philanthropy and Corporate Security Departments

Lighthouse International, 2004 – 2005

(Non-profit for the visually impaired)

Coordinated special event marketing and fundraising

Thomson Financial, 2003 - 2004

(Stock Market Reporting)

Accounts Receivable Department

SKILLS

MS Office Suite (Excel, PowerPoint, Access, Visio), MS Project, Office 365, Google Docs, Google Analytics, NetX360, Fortis, Primavera, eFileCabinet, SecureDrawer, Lotus Notes, QuickBooks, and proprietary databases

PROFESSIONAL TRAINING

Anti-Money Laundering (AML)

Code of Ethics for “Know your Customer” (KYC)

Oversaw Ariba Dynamic Trade training

BAY RIDGE CENTER, SENIOR SERVICES, Volunteer (2015)

●Taught elderly participants craft making

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