Strategy, Technology and Operational Leader
Resume:
CONFIDENTIAL RESUME
Harold G. "Butch" Walker, Jr.
Little Rock, AR 72227
501-***-**** - *************@*****.***
CAPABILITY SYNOPSIS
Strategic thinker with proven ability to translate big picture understanding into tangible results. Experienced executive technology leader with strong vision, management and team-building skills Understanding of technology trends and how to align strategic direction to leverage them. Success directing change management efforts to smoothly bring diverse organizations through significant transitions.
Problem solver with Master’s degree who has consistently risen to operational leadership roles. Certified counselor able to engage complex personal issues in a gentle but firm manner. PROFESSIONAL EXPERIENCE
THE BIBLE CHURCH OF LITTLE ROCK, Little Rock, Arkansas Apr 2015 to Present
Administrator – As a member of the organization’s leadership team, I am responsible for oversight of all church operations including technology, finances, facilities and non-pastoral staff. In addition, I provide leadership for the assimilation ministry seeking to attract and retain visitors, increase membership and then to mobilize their involvement. Additionally, I led the board through a process of defining organizational distinctives and forming a simple brand message that was rolled out through a new mobile app, a new church website design and other channels. FAMILYLIFE, a Cru ministry, Little Rock, Arkansas
May 2003 to Mar 2015
Vice President of Technology - As a long-term member of the FamilyLife Senior Leadership Team and as the most senior technology leader throughout my tenure, I provided strategic and tactical leadership for the overall use of technology to accomplish the mission of the organization. In addition, I provided leadership for up as many as 50 staff in our Customer Service center, Constituent Correspondence, and the launch of a peer-to-peer online counseling service for constituents. Accomplishments include:
• Leading the entire organization through the process of requirements gathering, search, selection and implementation of an enterprise operational system for donor management, event planning and registration, inventory and fulfillment, and other ministry activities. This migration involved helping the staff adjust to using a commercial software solution after years of using custom-built software managed by an in-house software development team.
• Twice leading the entire organization through the selection of a web content management solution to make the ministry’s vast library of content easily accessible to our worldwide audience as well as facilitating online sales, donations and event registrations.
• Directing the creation and launch of a new constituent service, FamilyLife eMentoring, an anonymous, peer-to-peer, online mentoring program, from birth of an idea through launch in 2008 and beyond. This included the development of the technology platform, the development of the mentoring approach, design of the volunteer recruitment and training process, and management of the internal ministry staff. Today more than 200 mentors have served to provide help to thousands of mentees around the world.
• Developed a comprehensive technology strategy for the redesign of the organization’s technology infrastructure around three overarching principles: 1) Promote Organizational Agility; 2) Enable Ministry Strategy; and 3) Address Cultural Trends.
• Leading the organization-wide, cross-functional effort to develop a constituent-focused corporate culture based on best-practice CRM principles. Using industry research, I developed a six-factor plan for determining our strategy cross-functionally, aligning processes to that strategy, building collaboration throughout the organization, cleansing and aligning organizational data, selecting a technology platform, and building metrics to measure our progress. Despite challenges resulting from various changes in leadership structure during the process, I was able to lead the execution of this plan to completion, ultimately deploying Salesforce.com throughout the ministry.
• Directing the creation of a Master Data management system to provide synchronization of all organizational data as well as the enforcement of business rules and data hygiene. This project was accomplished despite lack of budgetary support.
• Led the Technology Group through the transition from providing the organization a traditional desktop environment to a virtualized desktop architecture build on VMWare technology. This included designing a very successful communication and training plan to promote user adoption.
• Formed and led the FamilyLife Technology Council consisting of several highly-placed technology leaders throughout the country who donated their time to serve in an advisory function to the organization.
• Regularly provided seminars and presentations to the FamilyLife leadership and staff on technological directions and trends to help promote a forward-thinking culture. VISIONQUEST MARKETING SERVICES, INC., Oklahoma City, Oklahoma March 1995 to October 2004
Vice President of Information Services - As department head and corporate officer, was responsible for all areas of Information Services, including four telemarketing branches, a direct mail facility, and the corporate offices. Managed centralized IT staff supporting statewide operations. Accomplishments include creating a team environment that promotes a spirit of teamwork, very high job satisfaction, and a "get it done" mentality among team members despite often rigorous job requirements.
UNIVERSITY OF OKLAHOMA, Oklahoma City, Oklahoma
May 1988 to March 1995
Systems Analyst - Health Sciences Center - Research & Education Computing - June 1993 to March 1995 -- Primary responsibilities included OpenVMS system support in support of the research and education needs of faculty and students. Appointed as one of five voting members of Computing Services' Systems Group Transition Team, a group that decided the technical direction and implementation for the transition from mainframes to a client/server architecture. Senior Application Support Programmer – Main Campus, Geosciences Computing Network - February 1990 to May 1993 -- Primary responsibilities included supporting faculty around academic image and seismic processing in the College of Geosciences. Became a primary spokesperson for demonstrating our work to visiting VIPs.
Software Consultant – Main Campus, University Computing Services, May 1988 to February 1990 EDUCATIONAL BACKGROUND
UNIVERSITY OF OKLAHOMA, Norman, Oklahoma
Degree Conferred: Master of Science Area of Study: Computer Science Date Received: April 1993 Graduate GPA: 3.86 of 4.00 Thesis Title: On the Modeling and Design of an Image Processing System Using the Object-Oriented Approach
Degree Conferred: Bachelor of Science Area of Study: Computer Science Date Received: May 1989 Graduate GPA: 3.71 of 4.00 Honors: Received Bachelor's Degree with Special Distinction in Computer Science. Recipient of the R. Boyd Gunning Scholarship, University of Oklahoma, awarded annually to the Top Ten entering freshmen.
OTHER EDUCATION, CERTIFICATIONS, AND VOLUNTEER ACTIVITIES Certified Member, Association of Certified Biblical Counselors Certificate Completion, Institute in Biblical Studies, Cru (Campus Crusade for Christ) Ordained minister licensed in the state of Arkansas Scoutmaster (BSA) – Troop 99 – January 2010 to present Course Director – Quapaw Area Council (BSA) – National Youth Leadership Training (2017) PROFESSIONAL REFERENCES
Will be provided upon request.
Contact this candidate