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Data Entry Help Desk

Denver, Colorado, United States
January 02, 2018

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As an accomplished professional with 20 years of experience in the Clerical, HR, Medical and Computer fields, I feel I’d be the perfect fit for a position at your company. My skills and training would add value to your organization, and I am excited for the opportunity to be a valuable contributing member of the team.

In my previous role as a motivated leader and team member, I gained the knowledge and experience I need to hit the ground running and start making an immediate contribution right away. The following are just a few highlights of my professional skills and achievements that I hope to bring to your company:

Project Management

Written Correspondence

General Office Skills

Customer support services

Computer literate

Site Support

Telecommunication support

System Configuaration

Insurance Billing

Front-Office Operations

Professional Presentations

Call Center Experience

My resume will show you many others.

I would welcome the opportunity to speak with you to discuss how my background and education could make a major impact on your organization’s success. I look forward to hearing from you. Thank you for your time.


Tony Torrez

Technical Skills

●Operating Systems: Windows 7, 8, 8.1, Unix, Android, iOS

●Ticketing Systems: Vendinni, Zendesk

●Applications: Microsoft Office Suite, Outlook, Work, Excel, Power Point, Ghost, Active Directory, Citrix, SQL Management Studio, Visual Studio, Avaya VPN, Remote Desktop, Symantec Anti-Virus, McAffe Anti-Virus, Symantec Drive Encryption, Sophos Safeguard, Mainframe, Internet Explorer, Google Chrome.

Professional Experience:

IT Help desk

Express Temps

Colorado Department of Agriculture 10/15/2017 - Present

Work with team mates to provide help desk support to end-users to answer user inquiries regarding Login and registration for the 2018 Agriculture License Renewal. Continuously provided accurate and timely evaluation of problems and recommended alternative solutions. Assist with password resets, and account management. Maintain proper documentation of all issues and generate reports for problems and error trends. Route tickets outside the scope of the help desk to the proper support group.

IT Help desk

Willis Towers Watson 6/2016 – 09/30/2017

Provide in-person, telephone and e-mail desktop support to end-users to answer user inquiries regarding computer software or hardware operation. Continuously provided accurate and timely evaluation of problems and recommended alternative solutions. Install and support software, printers and other office machinery. Assist with password resets, and account management. Maintain proper documentation of all issues and generate reports for problems and error trends. Route tickets outside the scope of the help desk to the proper support group. Re-image desktop equipment using Symantec Ghost. Assisted Network Engineers with router and switch installation and configuration. Assisted developers with testing and roll out of new software

Pension Specialist

Willis Towers Watson 6/2016 – 09/30/2017

Work with team mates on clients performing benefit calculations using established procedures for (Post Retirement Death’s, Pre retirement Deaths’, Overpayments, Underpayments and Benefit), Review payment election forms and enter individual payments and trust changes, Perform data entry and process ongoing data change requests, Assists in workflow management by entering requests in the system, Gather information for pension calculations and additional projects as assigned

Student Intern

Colorado Technical University – Denver, CO 6/1/2016 – 12/1/2016

While studying to finish my Bachelor’s Degree in Information Technology/ information Assurance Security. I worked as an unpaid Student intern, doing basic remote end-user IT support, troubleshooting, installing, and maintaining software, Network Configuration, Security Assurance and Monitoring of the ticketing system for critical and high priority items. I have also worked with several groups in my education working on projects ranging from creating an application in C++, using a sql database and designing an operating system on a raspberry.

Human Resources Assistant

Department of Veterans Affairs 6/2010 - 10/2010

Serves as a Human Resources Assistant supporting multiple HR Specialists in performing the full scope of the classification process. This will include monitoring an electronic tracking system; reviewing requests submitted for completeness; coordinating and communicating with submitting offices regarding errors, omissions, questions; assigning work requests; returning completed requests; and preparing monthly statistical workload reports; data entry (into hrnow, paid, eopf and DFAS) coding; application review.

Voucher Examiner

Department of Veterans Affairs 2/2010 - 6/2010

As a Voucher Examiner in Fiscal Service at the Dept. Veterans Affairs my duties included:

Process payments in accordance with contracts and regulation; Interpret financial transactions as they relate to healthcare facilities and medical providers; Process and post payments; Reconcile payments and applicable documentation; Use automated accounting systems; Resolved exceptions and appeals on a variety of types of vouchers including services under long term, non-standard contracts.

Retirement Counselor

Sacramento County Retirement 12/2003 - 10/2006

Preparation, review and completion of individual member’s retirement accounts, Purchasable services, processing of FMLA and ADA leaves under the federal guidelines, process terminations, customer service, data entry, maintenance of retiree accounts, preparation and oral presentation of retirement seminars, retirement orientations and new employee orientations.

Benefits Specialist

Sacramento County 12/2000 - 12/2003

Process new employees, employee terminations, leaves of absence, and other personnel actions using appropriate forms and computer applications. Create and maintain personnel records for each employee. Public relations concerning interpretation of personnel rules and regulations, including Civil Service Commission Rules, Personnel Ordinance, Salary Ordinance and union agreements. This position was reallocated and classified as a retirement counselor.


Colorado Technical University

Denver, Co Bachelor’s Degree

Bachelors of Science 1/2012 – 12/2016

Information Assurance Security

Consumes River College

Sacramento, California US Certification - 6 / 2005

Relevant Coursework, Licensures and Certifications: Advanced Clerical Certification

Los Rios Community College

Sacramento, CA US Certification - 5 / 2003

Relevant Coursework, Licensures and Certifications:

Human resources certification

REFERENCES: available upon request

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