**** ******** ***, ** ******* NC ***** 704-***-**** (H) 980-***-**** (C) ac3vrk@r.postjobfree.com

Imani Williams

Career

Overview

I have worked in the customer service field for about 2-6yrs. I've worked in the retail area, as well as, the food, customer service field and even in the government field for about 1.5yrs with Charlotte Mecklenburg County in the DSS department. I recently received my state license as a healthcare insurance agent in all US 50 states.

Professional

Highlights

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Consistently generated additional revenue through skilled sales techniques Office Manager

Managed inventory; Determined brands and style of clothing

List clothing and determined pricing

Manage business media and promotion; Online Blogging

Handled shipment and Packaging

Customer relations

Record Room Technician (Government)

Manage records for DSS/YFS unit with Charlotte Mecklenburg County Court

Ensure accuracy of documents for proper legal services

Assisted Paralegal, Attorneys, and Social Workers

Provided on time document management accessible and accountability

Successfully updated and recorded client data information

Properly REDACT information to ensure security of client

Follow Federal & State confidentiality laws and policies

Successfully exceeded department KPI to receive acknowledgement and reward accolades

Effectively utilized computer software, ISSI, TABFUSION, and MCI

Provided excellent telecommunication and customer service

Accountable for delivery of vital records to His/Hers Honorable Judge for court hearing(s) Data Entry

Microsoft Office proficiency

Entered confidential tax return numbers for people across the world

Advanced clerical knowledge

Legal administrative support

Skills Strong organizational skills

Active listening skills

Adaptive team player

Data Entry

1569 Dartmoor Ave, NW Concord NC 28027 704-***-**** (H) 980-***-**** (C) ac3vrk@r.postjobfree.com Imani Williams

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Fashion Knowledge

Opening/Closing procedures

Creative & Innovative

Negotiation & Influence skills

Experienced typing skills

Microsoft Word, PowerPoint, Excel and

Outlook knowledge

Computer Proficiency

Multi-Task and Time Management

Employmen

t History

Customer

Service Agent

Customer

Service

Specialist

Red Ventures

Best Buy Concord, NC

Nov 2015-March 2016

July 2014-June 2016

Officer Manager

Corey Anthony (Online Clothing

Business) Concord, NC Jan 2014-June 2014

Retail Associate

(Seasonal) Rebook Concord, NC Sep 2013- Jan 2014

Data Entry (Temp) JP Morgan Charlotte, NC April 2013-Feb 2014 Record Room

Technician Patterson and Pope Charlotte, NC Nov 2011-May 2013 Retail Associate Papaya Clothing Concord, NC July 2010-August 2011 Licensed Insurance

Agent United Healthcare Concord, NC July 2016-Present Education

Northwest Cabarrus High School

Concord NC June 2010

Nursing Program Central Piedmont Community College Charlotte, NC Aug 2011 Licenses

CNA Program Carolinas College of Health & Science Charlotte NC July 2014 Healthcare Program At-Home Professions Online Course Currently Enrolled 1569 Dartmoor Ave, NW Concord NC 28027 704-***-**** (H) 980-***-**** (C) ac3vrk@r.postjobfree.com Imani Williams

Licensed Healthcare Insurance Agent - Effective: August 2016-August 2018

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