Medical Customer Service
Resume:
Adriane Thompson
Hyattsville, MD 20784
ac3vrh@r.postjobfree.com
I have over 20 years of experience in the Health Fields. I am experienced in Phlebotomy, Lab Tech Assistant; receiving and processing specimens. Medical Assistant; injections, triage, EKG, assisting Physician as well as maintaining medical records and front office work. I am experienced in working Specialty office, Adult Medicine, Pediatrics, Hospital, Emergency Room, Trauma Unit and Nursing Homes.
In addition, I have extensive office experience, I have strong Communication Skills, Customer Service Skills and Administrative Skills, I am knowledgeable in Medical Billing, Medical Receptionist and Computer Software such as MS Word, Medent, Healthpac, NextGen, and Epic.
I am seeking employment in a Professional Facility my broad Medical and Customer Service background makes me an excellent candidate for the position.
I would like the opportunity to tell you more about my work experience and how I can contribute to being a successful member of your team.
I have attached my resume, if you need more information, please don't hesitate to contact me.
Sincerely,
Adriane Thompson
Adriane Thompson
4039 Warner Ave A
Hyattsville, MD 20784
ac3vrh@r.postjobfree.com
QUALIFICATIONS
I have experience working 20+years in the Human Services and Healthcare such as Phlebotomy; drawing blood, Collecting specimens, processing, preparing labs. Medical Assistance taking vitals, rooming patients and assisting with various procedures and testing. Medical Receptionist; checking in and out patients, scheduling appointments, answering calls, data entry, and great communication skills along with a great personality. I worked in Hospitals, Emergency Room, Doctor Offices, Nursing Homes, and Specialist offices. Computer knowledge in MS Word, Medent, Healthpac, NextGen,Sunrise and Epic.
Work Experience
Maintain Basic Life Support (BLS/CPR) Certification.
Maintain Advanced Cardiac Life Support (ACLS) Certification.
Pediatric Advanced Life Support (PALS) Certification.
AED
Certified First Aid training.
EKG
Act 33/34 Clearance
AIDS Awareness and Safety training
Mental Health Case Management training (80 Hours)
Domestic Violence/Sexual Assault training (80Hours)
Ability to communicate effectively and obtain information in crisis situations
Many hours of Supervisor /leadership trainings
Physical Safe Management
Sept. 2016 - Dec. 2016 George Washington University Hospital Washington, DC 202-***-****
Phlebotomy/ Lab Tech
To perform specimen collection, specimen processing, and administrative tasks associated with clinical assessment of patients. Services as liaison to house staff, patient care services, medical students, physicians, etc. to ensure quality patient care. Executes tasks required to maintain accreditation with JCAHO, CAP, and DCRA
April 2008- April 2016 Holy Spirit Hospital Camp Hill, PA 717-***-****
Emergency Room Phlebotomy/ EGK Tech
. Performs the duties of a Phlebotomist/Lab Assistant Clinical Laboratory Standards Institute (CLSI) guidelines.
* Exhibits accuracy in specimen identification, labeling, accessioning, processing, and patient billing.
* Demonstrates advanced problem solving skills. Recognizes and resolves discrepancies as appropriate. Evaluates specimen suitability/acceptability.
*Assist the Technical Specialist to complete: Personal Protective Equipment (PPE) audits; competencies; remedial training; education
*Enters patient data, utilizing Epic for documentation.
*Travels to staff outreach sites and performs EKG's, as required.
Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform..
Feb. 2009 -Oct. 2014 Assurance Staffing Camp Hill, PA 717-***-****
Medical Receptionist/ Medical Assistants
Greeting patients and visitors, answering and directing calls, checking patients in and out, accessing and updating medical records, collecting payment, scheduling appointments and confirming appointments.
Phoning verification of medications and medical information
Obtaining lab specimens as ordered by the physician (to include Venipunctures)
Performing various treatments ordered by a Physician
Maintaining medication records
Administering tuberculin skin testing on new intakes and on annual follow-ups due on all inmates/patients
Answering telephone and process calls
Maintaining filing system and confidentiality of information at all times
Following universal precautions at all times
Maintaining pleasant working attitude
May 2013 â Dec. 2013 Dr. Richard Magill Harrisburg, PA 717-***-****
March 2009- Oct. 2010
Medical Assistant
Assisting in a private doctor office, duties included rooming patients, vital, triage, injections, drawing blood, EKG, PFT, as well as checking in and out patients and scheduling outside testing
Phoning verification of medications and medical information
Obtaining lab specimens as ordered by the physician (to include Venipunctures)
Performing various treatments ordered by a Physician
Maintaining medication records
Administering tuberculin skin testing on new intakes and on annual follow-ups due on all patients
Typing of various reports, letters and memoranda
Answering telephone and process calls
Maintaining filing system and confidentiality of information at all times
Following universal precautions at all times
Maintaining pleasant working attitude
Feb 2012-July 2012 Assurance Staffing (Internist of Central Pa) Lemoyne, PA 717-***-****
Medical Assistant
Assisting in a private doctor office, duties included rooming patients, vital, triage, injections, drawing blood, EKG, PFT, Vertigo Testing, as well as checking in and out patients and scheduling outside testing.
May 2007 â Nov 2008 Hershey Medical Center Hershey, PA 717-***-****
Phlebotomy/Lab Tech
Drawing blood throughout the Hospital and various Clinics
Receiving and processing Labs
Inpatient and Outpatient Lab
Patient Registration
Performing and reporting bedside glucose testing.
Feb 2007 â May 2007 Lancaster General Hospital Lancaster, PA 717-***-****
Phlebotomy
Drawing blood and performing Lab related test throughout the hospital (overnight)
Worked in the Emergency Room and Trauma Unit
Receiving and processing labs
Aug 2001â Oct 2003 Wexford Health Systems Harrisburg, PA
Medical Asst./Phlebotomy
Completing Health intakes at a Correctional Institution
Drawing blood and collecting specimen from inmates
Processing and prepping specimens for transporting
Filling out, receiving and reading lab results
Data entry and billing
Education
Harrisburg Area Community College Aug 2000 â May 2009
1 HACC Drive, Harrisburg, PA 17101 Oct.2009-Dec.2009
Medical Lab Tech/Phlebotomy
Radiology
Harrisburg Area Community College Aug 1992 â May 1994
1 HACC Drive, Harrisburg, PA 17101 Aug 2000- Dec 2000
Major â Radiology
Volunteer Experience
St. Andrews Episcopal Church
1854 Market Street
Harrisburg, PA 17103
Volunteer my time with the Clothing Banks, after school program, as well as the Soup Kitchen.
Ronald H. Brown Charter School Harrisburg, PA 17102
Volunteering assist in various activities and outings with the After School and Summer Program.
References:
Shonna Owens-Higgins
2110 Linglestown Rd.
Harrisburg, PA 17110
Gertrude Robinson
Mobile, AL 36695
Olivia Harley
4531 Sequoia Dr.
Harrisburg, PA 17109
Luzmarina Gomez
389 Aspen Street
Middletown, PA 17057
Contact this candidate