Resume

Sign in

Medical Customer Service

Location:
New Carrollton, Maryland, United States
Posted:
January 02, 2018

Contact this candidate

Adriane Thompson

**** ****** *** **

Hyattsville, MD 20784

202-***-****

ac3vrh@r.postjobfree.com

I have over 20 years of experience in the Health Fields. I am experienced in Phlebotomy, Lab Tech Assistant; receiving and processing specimens. Medical Assistant; injections, triage, EKG, assisting Physician as well as maintaining medical records and front office work. I am experienced in working Specialty office, Adult Medicine, Pediatrics, Hospital, Emergency Room, Trauma Unit and Nursing Homes.

In addition, I have extensive office experience, I have strong Communication Skills, Customer Service Skills and Administrative Skills, I am knowledgeable in Medical Billing, Medical Receptionist and Computer Software such as MS Word, Medent, Healthpac, NextGen, and Epic.

I am seeking employment in a Professional Facility my broad Medical and Customer Service background makes me an excellent candidate for the position.

I would like the opportunity to tell you more about my work experience and how I can contribute to being a successful member of your team.

I have attached my resume, if you need more information, please don't hesitate to contact me.

Sincerely,

Adriane Thompson

Adriane Thompson

4039 Warner Ave A

Hyattsville, MD 20784

1-202-***-****

ac3vrh@r.postjobfree.com

QUALIFICATIONS

I have experience working 20+years in the Human Services and Healthcare such as Phlebotomy; drawing blood, Collecting specimens, processing, preparing labs. Medical Assistance taking vitals, rooming patients and assisting with various procedures and testing. Medical Receptionist; checking in and out patients, scheduling appointments, answering calls, data entry, and great communication skills along with a great personality. I worked in Hospitals, Emergency Room, Doctor Offices, Nursing Homes, and Specialist offices. Computer knowledge in MS Word, Medent, Healthpac, NextGen,Sunrise and Epic.

Work Experience

Maintain Basic Life Support (BLS/CPR) Certification.

Maintain Advanced Cardiac Life Support (ACLS) Certification.

Pediatric Advanced Life Support (PALS) Certification.

AED

Certified First Aid training.

EKG

Act 33/34 Clearance

AIDS Awareness and Safety training

Mental Health Case Management training (80 Hours)

Domestic Violence/Sexual Assault training (80Hours)

Ability to communicate effectively and obtain information in crisis situations

Many hours of Supervisor /leadership trainings

Physical Safe Management

Sept. 2016 - Dec. 2016 George Washington University Hospital Washington, DC 202-***-****

Phlebotomy/ Lab Tech

To perform specimen collection, specimen processing, and administrative tasks associated with clinical assessment of patients. Services as liaison to house staff, patient care services, medical students, physicians, etc. to ensure quality patient care. Executes tasks required to maintain accreditation with JCAHO, CAP, and DCRA

April 2008- April 2016 Holy Spirit Hospital Camp Hill, PA 717-***-****

Emergency Room Phlebotomy/ EGK Tech

. Performs the duties of a Phlebotomist/Lab Assistant Clinical Laboratory Standards Institute (CLSI) guidelines.

* Exhibits accuracy in specimen identification, labeling, accessioning, processing, and patient billing.

* Demonstrates advanced problem solving skills. Recognizes and resolves discrepancies as appropriate. Evaluates specimen suitability/acceptability.

*Assist the Technical Specialist to complete: Personal Protective Equipment (PPE) audits; competencies; remedial training; education

*Enters patient data, utilizing Epic for documentation.

*Travels to staff outreach sites and performs EKG's, as required.

Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform..

Feb. 2009 -Oct. 2014 Assurance Staffing Camp Hill, PA 717-***-****

Medical Receptionist/ Medical Assistants

Greeting patients and visitors, answering and directing calls, checking patients in and out, accessing and updating medical records, collecting payment, scheduling appointments and confirming appointments.

Phoning verification of medications and medical information

Obtaining lab specimens as ordered by the physician (to include Venipunctures)

Performing various treatments ordered by a Physician

Maintaining medication records

Administering tuberculin skin testing on new intakes and on annual follow-ups due on all inmates/patients

Answering telephone and process calls

Maintaining filing system and confidentiality of information at all times

Following universal precautions at all times

Maintaining pleasant working attitude

May 2013 â Dec. 2013 Dr. Richard Magill Harrisburg, PA 717-***-****

March 2009- Oct. 2010

Medical Assistant

Assisting in a private doctor office, duties included rooming patients, vital, triage, injections, drawing blood, EKG, PFT, as well as checking in and out patients and scheduling outside testing

Phoning verification of medications and medical information

Obtaining lab specimens as ordered by the physician (to include Venipunctures)

Performing various treatments ordered by a Physician

Maintaining medication records

Administering tuberculin skin testing on new intakes and on annual follow-ups due on all patients

Typing of various reports, letters and memoranda

Answering telephone and process calls

Maintaining filing system and confidentiality of information at all times

Following universal precautions at all times

Maintaining pleasant working attitude

Feb 2012-July 2012 Assurance Staffing (Internist of Central Pa) Lemoyne, PA 717-***-****

Medical Assistant

Assisting in a private doctor office, duties included rooming patients, vital, triage, injections, drawing blood, EKG, PFT, Vertigo Testing, as well as checking in and out patients and scheduling outside testing.

May 2007 â Nov 2008 Hershey Medical Center Hershey, PA 717-***-****

Phlebotomy/Lab Tech

Drawing blood throughout the Hospital and various Clinics

Receiving and processing Labs

Inpatient and Outpatient Lab

Patient Registration

Performing and reporting bedside glucose testing.

Feb 2007 â May 2007 Lancaster General Hospital Lancaster, PA 717-***-****

Phlebotomy

Drawing blood and performing Lab related test throughout the hospital (overnight)

Worked in the Emergency Room and Trauma Unit

Receiving and processing labs

Aug 2001â Oct 2003 Wexford Health Systems Harrisburg, PA

Medical Asst./Phlebotomy

Completing Health intakes at a Correctional Institution

Drawing blood and collecting specimen from inmates

Processing and prepping specimens for transporting

Filling out, receiving and reading lab results

Data entry and billing

Education

Harrisburg Area Community College Aug 2000 â May 2009

1 HACC Drive, Harrisburg, PA 17101 Oct.2009-Dec.2009

Medical Lab Tech/Phlebotomy

Radiology

Harrisburg Area Community College Aug 1992 â May 1994

1 HACC Drive, Harrisburg, PA 17101 Aug 2000- Dec 2000

Major â Radiology

Volunteer Experience

St. Andrews Episcopal Church

1854 Market Street

Harrisburg, PA 17103

Volunteer my time with the Clothing Banks, after school program, as well as the Soup Kitchen.

Ronald H. Brown Charter School Harrisburg, PA 17102

Volunteering assist in various activities and outings with the After School and Summer Program.

References:

Shonna Owens-Higgins

2110 Linglestown Rd.

Harrisburg, PA 17110

717-***-****

Gertrude Robinson

Mobile, AL 36695

1-251-***-****

Olivia Harley

4531 Sequoia Dr.

Harrisburg, PA 17109

717-***-****

Luzmarina Gomez

389 Aspen Street

Middletown, PA 17057

717-***-****



Contact this candidate