Customer Service Manager

Daniel Boone

*** **** ***** ******

Newmarket, Ont. L3X 1X8

Home: 289-***-****

Cell:289-***-****

************@*******.***

Newmarket Ontario

I am a responsible, organized, individual who strives to produce the highest quality products .I have extensive experience in the bakery industry as well as management..

EMPLOYMENT HISTORY:

Below are my most recent and relevant employments., I have worked as a bakery chief clerk for metro foods, which allowed me to enhance my management skills while remaining a productive member of the bakery department.

Company

Royal Bites-37 Racine Road Etobicoke Ontario

From August 2014 till present

Position-Head Baker

Tasks-In charge of bakery production and scheduling of 6 bakers, also dough laminating (croissants,puff pastry dough, danish dough),as well as a variety of cookies,pies, cakes, cupcakes and puff pastry products, this position is very hands on, including mixing and baking products to company standards. As well as ordering of product ingredients, and doing inventory.

Company

Fortinos

From January 2013 till August 28 2014

Position Assistant Bakery Manager Woodbridge On

Tasks In charge of production scheduling,ordering frozen products from warehouse,inventory,waste control,assisting staff scheduling and training.Ensuring products meet company standards.

In charge of all mixing,including puff pastry dough,danish dough,croissant dough and bread doughs.

Company:Panera Breads

From:October 2011-December 2012

Baker-Trainer

Tasks:Mixing and preparing a large variety of breads(artisan,ryes,sour doughs,sweet breads etc)also a large number of pastries such as danishes,muffins.scones,strudels,and sweet rolls

In charge of inventory and scheduling as well as production planning

Also in charge of merchandising products and responsible for all of ordering,along with training of new bakers.Also preparing doughs like puff pastry and danish dough from scratch to finish,using sheeter to roll in the fat for the doughs.

Company:

Metro Foods

From: April 2000- June 2012

Position: Bakery Chief Clerk

Tasks: Scheduling production for the entire bakery daily; Training staff members on various bakery stations; Ordering necessary ingredients in a timely manner to ensure smooth operation of the bakery; Staff Scheduling; Managing between 1-10 staff members; Baking, mixing, decorating and merchandising, and ensuring the quality of the products created by the bakery; Working knowledge of HACCP and GMPS; provide product knowledge to customers; answering customer inquiries; ensuring great customer service a(breads,rolls,sweet doughs,cookies,pies).

EDUCATION:

- George Brown College Chef School: Baking pre-employment program completed 07/1984

- Obtained Ontario Secondary School Diploma at Robert L Borden High School on 05/1978

- Completed Bakery apprenticeship program at Prince Hotel

- Completion of management skills/abilities training program

-Working Knowledge of HACCP and GMPS

ACTIVITIES/INTERESTS:

Spending time with my family, watching television, watching movies, watching sporting events such as hockey, I enjoy baking in my free time, exploring the constantly changing world of technology.

REFERENCES AVAILABLE UPON REQUEST

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