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Manager Customer Service

Location:
United States
Salary:
45000
Posted:
January 02, 2018

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Resume:

Lizzie Rivera

*** ********* **.

Alpharetta GA **004

ac3vqq@r.postjobfree.com

770-***-****

Qualification Summary:

Personnel Supervisor and customer service experience.in different corporations. Advance written and verbal communication in my native language Spanish. Great interpersonal skills and ability to adapt to any work environment.

Professional Experience:

PrideStaff January 2017- Present

Alpharetta, GA

Staffing Consultant

Interview, screen and evaluate applicants

Use independent judgment to determine the best applicant to represent the company

Match the appropriate candidate with client expectations and requirements

Interview, evaluate, screen and hire associates. Evaluate and select the most qualified candidate.

Verify and document associates “right to work” in the US.

After selecting candidate to fill the order, instruct and orientate associates on the companies’ policies and expectations about the particular position.

Supervise the productivity of the associate through follow-up and quality control checks.

Counsel and terminate associates when necessary.

Meet the clients and determine the exact staffing needs. Identify the essential functions and job descriptions of the open position.

Access the company’s ability to satisfy the needs through recruiting, interviewing and evaluating if associates are a match.

Use every contact as an opportunity for more services they may need.

Understand the needs of the client by solidifying client relationships with constant communication and visits.

Establish and confirm rate and term agreements with clients prior to finalizing order.

Coordinate all communications between client, associate and branch colleagues

Monitor attendance and immediate secure back-ups to fill in for absences.

Maintain the timekeeping system on a daily basis

Remedy Intelligent Staffing November 2011- January 2017

Sandy Springs, GA

Personnel Supervisor/Account Representative (Light Industrial, Clerical, IT, Direct Hire)

Interview, screen and evaluate applicants

Use independent judgment to determine the best applicant to represent the company

Match the appropriate candidate with client expectations and requirements

Interview, evaluate, screen and hire associates. Evaluate and select the most qualified candidate.

Verify and document associates “right to work” in the US.

After selecting candidate to fill the order, instruct and orientate associates on the companies’ policies and expectations about the particular position.

Supervise the productivity of the associate through follow-up and quality control checks.

Counsel and terminate associates when necessary.

Meet the clients and determine the exact staffing needs. Identify the essential functions and job descriptions of the open position.

Access the company’s ability to satisfy the needs through recruiting, interviewing and evaluating if associates are a match.

Use every contact as an opportunity for more services they may need.

Understand the needs of the client by solidifying client relationships with constant communication and visits.

Establish and confirm rate and term agreements with clients prior to finalizing order.

Coordinate all communications between client, associate and branch colleagues

Monitor attendance and immediate secure back-ups to fill in for absences.

Maintain the timekeeping system on a daily basis

Collect and generate payroll for associates weekly

Resolve payroll issues

Track and review all client invoices

Resolve invoicing questions and problems

Accurate Management January 2010- October 2011

Atlanta, GA

Account Manager

Answer incoming call of potential customers

Recruit, interview and screen tenants

Complete lease and credit application for tenants

Resolve tenants complaints

Contact maintenance on emergency repairs

Process rental checks

Mail and deposit checks to clients’ accounts

Run weekly accounts payable and receivable register

LRC Construction Inc. August 2004-November 2009

Atlanta, GA

Co-Owner

Buy distressed properties

Project Management

Payroll for all employees

Record keeping of expenses and profits

Control budget for contracts, equipment and supplies

Sell properties

Express Personnel Services May 2002- June 2004

Lombard, IL

Client Service Supervisor (Light Industrial)

Recruit and schedule applicant interviews

Select and hire potential employees

Interview applicants

Drug Screening and backgrounds check administered

Communicate with Managers and supervisors from accounts

Meet client needs with qualified employees

Monitor attendance

Process all timesheets and payroll

Distribute paycheck’s on a weekly basis

Education

H.S Diploma

University of Illinois- Administrative courses

Additional Skills:

Microsoft Office, (Word, Excel, Power Point)

I-Search sytem

CRM System

Bullhorn



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