Manager Customer Service
Resume:
Lizzie Rivera
Alpharetta GA **004
**************@*****.***
Qualification Summary:
Personnel Supervisor and customer service experience.in different corporations. Advance written and verbal communication in my native language Spanish. Great interpersonal skills and ability to adapt to any work environment.
Professional Experience:
PrideStaff January 2017- Present
Alpharetta, GA
Staffing Consultant
Interview, screen and evaluate applicants
Use independent judgment to determine the best applicant to represent the company
Match the appropriate candidate with client expectations and requirements
Interview, evaluate, screen and hire associates. Evaluate and select the most qualified candidate.
Verify and document associates “right to work” in the US.
After selecting candidate to fill the order, instruct and orientate associates on the companies’ policies and expectations about the particular position.
Supervise the productivity of the associate through follow-up and quality control checks.
Counsel and terminate associates when necessary.
Meet the clients and determine the exact staffing needs. Identify the essential functions and job descriptions of the open position.
Access the company’s ability to satisfy the needs through recruiting, interviewing and evaluating if associates are a match.
Use every contact as an opportunity for more services they may need.
Understand the needs of the client by solidifying client relationships with constant communication and visits.
Establish and confirm rate and term agreements with clients prior to finalizing order.
Coordinate all communications between client, associate and branch colleagues
Monitor attendance and immediate secure back-ups to fill in for absences.
Maintain the timekeeping system on a daily basis
Remedy Intelligent Staffing November 2011- January 2017
Sandy Springs, GA
Personnel Supervisor/Account Representative (Light Industrial, Clerical, IT, Direct Hire)
Interview, screen and evaluate applicants
Use independent judgment to determine the best applicant to represent the company
Match the appropriate candidate with client expectations and requirements
Interview, evaluate, screen and hire associates. Evaluate and select the most qualified candidate.
Verify and document associates “right to work” in the US.
After selecting candidate to fill the order, instruct and orientate associates on the companies’ policies and expectations about the particular position.
Supervise the productivity of the associate through follow-up and quality control checks.
Counsel and terminate associates when necessary.
Meet the clients and determine the exact staffing needs. Identify the essential functions and job descriptions of the open position.
Access the company’s ability to satisfy the needs through recruiting, interviewing and evaluating if associates are a match.
Use every contact as an opportunity for more services they may need.
Understand the needs of the client by solidifying client relationships with constant communication and visits.
Establish and confirm rate and term agreements with clients prior to finalizing order.
Coordinate all communications between client, associate and branch colleagues
Monitor attendance and immediate secure back-ups to fill in for absences.
Maintain the timekeeping system on a daily basis
Collect and generate payroll for associates weekly
Resolve payroll issues
Track and review all client invoices
Resolve invoicing questions and problems
Accurate Management January 2010- October 2011
Atlanta, GA
Account Manager
Answer incoming call of potential customers
Recruit, interview and screen tenants
Complete lease and credit application for tenants
Resolve tenants complaints
Contact maintenance on emergency repairs
Process rental checks
Mail and deposit checks to clients’ accounts
Run weekly accounts payable and receivable register
LRC Construction Inc. August 2004-November 2009
Atlanta, GA
Co-Owner
Buy distressed properties
Project Management
Payroll for all employees
Record keeping of expenses and profits
Control budget for contracts, equipment and supplies
Sell properties
Express Personnel Services May 2002- June 2004
Lombard, IL
Client Service Supervisor (Light Industrial)
Recruit and schedule applicant interviews
Select and hire potential employees
Interview applicants
Drug Screening and backgrounds check administered
Communicate with Managers and supervisors from accounts
Meet client needs with qualified employees
Monitor attendance
Process all timesheets and payroll
Distribute paycheck’s on a weekly basis
Education
H.S Diploma
University of Illinois- Administrative courses
Additional Skills:
Microsoft Office, (Word, Excel, Power Point)
I-Search sytem
CRM System
Bullhorn
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