Customer Service Manager
Resume:
Geralyn (Gerri) Schmidt
Edmonton, Alberta T5A 0Y1
Cell: 587-***-****
OBJECTIVE: To secure a position where I may utilize my office skills in an office environment
WORK EXPERIENCE:
November 2012 - October 2017
Kinnikinnick Foods Inc.
Experienced Administrative Assistant
Handle multi-line phone system, retrieve and direct and forward calls and messages
Handle client visits, direct, inform customers and clients on rules and regulations
Assist in accounting duties when needed, assist coworkers
Filing, searching and archiving on company information
Sort, distribute daily mail, work liaison with UPS, FEDEX, etc.
Order supplies, book boardroom for staff meetings, training sessions, customer interviews, etc.
Manage filing system
April 2012 - November 2012
Tri-Lynx Corporation
Business Office Manager
Manage A/P and A/R daily, Payroll
Prepare Purchase orders for Shipping
Invoicing, banking, bank reconciliations, collecting on accounts
Manage filing system, order supplies
Work liaison with Walmart and Amazon
May 2011 - September 2011
Rutherford Heights Retirement Residence
Business Office Manager
Manage and relieve receptionists
Manage A/R and A/P for all senior residents and staff
Payroll, deposits, Prebilling, statements, Invoicing, Petty cash
Handled trust accounts, maintained filing system for staff and residents
Monitoring and checking of entire building for maintenance or any other issues
July 2002 - March 2011
Alberta Co-op Taxiline Ltd.
Administrative Supervisor
Over eight years experience handling high volumes of customer charge slips
Supervised and trained employees
Dealt with fleet owners and drivers on a regular basis
Mostly statements, monthly postings of charges to owners and drivers
Handled large sums of money, daily cash and cheque deposits
High volume of customer credit card transactions
Filing and searching for information on transactions
Collection on overdue accounts
Receiving and sending important information to fleet drivers
Tracking and providing information to new and previous owners and drivers who bought or sold vehicles
Balancing and reconciling of charge slips and drivers accounts, and other duties
EDUCATION:
BUSINESS ADMINISTRATION DIPLOMA
Northern Institute of Technology (NAIT)
Edmonton, Alberta
COMPUTERIZED OFFICE ADMINISTRATION DIPLOMA
Career Development Institute (CDI)
Edmonton, Alberta
REFERENCES AVAILABLE UPON REQUEST
Shauna Couper
Purchaser
Kinnikinnick Foods Inc.
Wendy Penno
Customer Service Representative
Kinnikinnick Foods Inc.
Vern Colley
780-***-**** or 293-5194
Contact this candidate