Service Customer
Resume:
Patrik Dominguez
Tracy, CA 95376
Profile
Experienced in supervising as well as customer service and can effectively interact with all levels of the organization. I possess excellent written and verbal communication skills; have polished telephone demeanor, incredibly organized and detail oriented. Confidence to work independently and thrive in a fast paced atmosphere; ability to multi task and alter schedule to meet deadlines and have excellent problem solving skills.
Qualifications
Highly Skilled in Microsoft Office: Word, Excel, & Outlook
Coordinating skills
Linxup GPS
Field Force Manager
CPR certified through Oct 2017
Safety Team Member
Calipers, Micrometers,
Pin Gauges, Thread Checkers
ISO Standards/ISO 13485
Quality Systems regulations-21 CFR Parts 820
Current Good Manufacturing Practices (CGMP)
Materials Specifications Procedures (MSP)
Manufacturing Process Instructions (MPI)
Standard Operation Procedures (SOP)
Experience
RC Store Maintenance Livermore, CA 01/17 to Present
Office/Service Coordinator
Managed and supervised 13-15 service technicians through dispatching of service calls and bid approvals.
Update vendors daily of status of work orders and bid approvals through their respective portals.
Collect and submit bid proposals from techs to account managers
Worked independently to ensure daily service calls and bid approvals where completed in a timely manner sufficient to the severity of issue.
Submit all tech invoices and receipts for payment
Ordered materials ; equipment rentals for bid jobs
Comcast Livermore, CA 1/13 to 12/16
Quota Analyst Representative
Responsible for managing in-house technicians and outside contractor labor.
Generate quota reports daily, move reports to share point for upper management daily viewing, work special projects as needed
Ensure quota is optimized daily due to cancellation rates, technicians call outs/accidents, and that it is accurately distributed throughout daily time frames to ensure productivity and no misses of time frames.
Work hand in hand with local and outside tech ops management to troubleshoot and resolve local and corporate escalations.
Actively build, forecast, monitor, and adjust quota for a minimum of 2-3 weeks out across management areas to keep up with current trends in the areas.
Ensure all management areas are equally available for all types of service availability by moving resources accordingly.
Add/Delete employees into Workforce Express building their shifts in coordinating management areas.
Answer incoming escalated calls from our ER Team (Employee Resolution Team) asking for sooner quota availability.
Work ER Tickets/Ichats in selected management areas by calling back customers with sooner requested appointments to avoid corporate escalations
Process technicians LOABS, vacations, FMLA in Workforce Express and ensure to remove quota that is built to prevent overbookings.
Keep open communications with Tech Ops Management and Supervisors in the field to ensure that there are not issues with quota point builds or issues with technician’s routes.
Work with Field Traffic Controllers to ensure of needs to open or close quota periodically throughout the day.
Comcast Livermore, CA 05/10 to 1/13
Field Traffic Coordinator-East Bay
Organize and forecast daily fulfillment activities through scheduling, routing and re-prioritizing of installation and repair staff.
Dispatch via CSG/ACSR to technicians to remedy service problems and assign jobs; monitor job pool and assigns jobs in a timely manner.
Coordinate schedule, complete, and properly code daily work for the purpose of maintaining an accurate database as it applies to each quota group and/or zone.
Process truck rolls across product lines to prevent multiple truck rolls and overlap routes and maintained an accurate log of all jobs, including cancels, failed installations and completed jobs by schedule areas.
Ultimate Staffing-Comcast San Jose, CA 04/09 to 5/10
Work Flow Coordinator (Field Traffic Coordinator)
Organize and forecast daily fulfillment activities through scheduling, routing and re-prioritizing of installation and repair staff.
Dispatch via CSG/ACSR to technicians to remedy service problems and assign jobs; monitor job pool and assigns jobs in a timely manner.
Coordinate schedule, complete, and properly code daily work for the purpose of maintaining an accurate database as it applies to each quota group and/or zone.
Process truck rolls across product lines to prevent multiple truck rolls and overlap routes and maintained an accurate log of all jobs, including cancels, failed installations and completed jobs by schedule areas.
Harvest Home Stores San Francisco, CA 04/04 to 07/07
Administrative Coordinator
Ensure the efficient day to day running of all business and warehouse operations, with responsibilities including breakdown of all invoices, shipped and received various pieces; made copies, file paperwork.
Update warehouse database as well as maintain overall warehouse productivity.
Performed duties such as A/P, A/R, budgeting and invoicing and tracking for all seven stores
Coordinated deliveries throughout the area, assisted managers and sales staff with warehouse and store issues of questions.
Marchi Associates Redwood City, CA 04/04 to 07/07
Inspector/Kitter
Incoming QC
Kitting
Calipers, Micrometers,
Pin Gauges, Thread Checkers
ISO Standards/ISO 13485
Quality Systems regulations-21 CFR Parts 820
Current Good Manufacturing Practices (CGMP)
Materials Specifications Procedures (MSP)
Manufacturing Process Instructions (MPI)
Standard Operation Procedures (SOP)
Education
Heald School of Business San Jose, CA 08/99 to 08/01 AA Degree, Computer Business Administration
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