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Quality Assurance Customer Service

Fort Lauderdale, Florida, 33323, United States
January 02, 2018

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I am very interested in the opportunity for employment with your company.

I am a young, enthusiastic, outgoing and self-motivated individual who is eager to succeed. I am confident I can learn quickly and make an immediate impact on the team at your company. I am looking for a young and energetic work environment, one in which will allow me to demonstrate and grow my skills which I feel your company can provide.

I have an ability to grow with a job, handle responsibility and build positive relationships with work colleagues at all levels. My present employer is very satisfied with my work rate, and I am confident that I can bring the same level of high performance to your company. Beyond that which is already mentioned in my attached resume, I am someone who knows how to set goals and achieve them, and have a proven track record of being able to conceive, develop & execute strategies.

I would dearly like to further discuss the scope of this position, with you in person, and would welcome the chance of a meeting. Thank you in advance for your time and consideration. Yours sincerely


Paola Stefan

Paola Cristina Stefan Urdaneta

Sunrise, Florida USA +1-954-***-****

Personal Summary

Ability to work in team and provide a friendly atmosphere. Ability to listen to others and work with them. Knowledge on planning, time management and guidance to detail, as well high level of adaptability.

Responsible, punctual, honest, open-minded and analytical, dynamic and high aspirations. Completely interested in fulfilling the different activities that are assigned. Working independently with superb problem solving, judgement and decision making skills. High learning ability.


Bachelor of Science in Industrial Engineering (BSIE) September 2015

Universidad Rafael Urdaneta Maracaibo, Venezuela

Ranked 2nd in IE

Wrote and presented validation thesis “ HVAC System Validation in SM Pharma C.A. Enterprise”

Bachelor of High School Education: Bachelor of Science July 2011

Mater Salvatoris School Maracaibo, Venezuela


UNIPHARMA LLC, - Tamarac, Florida November 2016 – Present

Pharmaceutical Industry.

Validation Technician.

Assist, develop and execution of IQ/OQ/PQ validation protocols for utilities and facilities. (HVAC systems, Reactors, Warehouse Mapping, Air Booths, Purified Water System)

Drafting of deviations and Summary reports to close validations.

Develop Standard Operating Procedures for manufacturing and testing instrumentation.

Drafting Calibration Programs

Training and supervising staff

Coaching staff on procedures and manuals

Preparation of presentations on Power Point for staff training

Monitoring and Control of critical and non-critical instruments associated with all portable equipment and systems, under production (including sterile areas) and warehouse.

Monitoring and Control of pressures, temperature and humidity in production and stability rooms.

Knowledge in sampling of conductivity, pH and chlorine using the right instruments.

Creation of charts in Excel for monitoring.

Knowledge in Corrective and Preventive Action (CAPA) System.

Develop of Standard Operation and Procedures.

Participate in Site Acceptance Test of the Purified Water Generator and Distribution.

Report and coordinate all Validation activities.

Elaboration of equipment, areas and material drawings.

Participate in internal audits.

UNIPHARMA LLC, - Tamarac, Florida August 2015 – November 2016

Pharmaceutical Industry.

Quality Assurance Documentation Coordinator. Administration of the controlled document system, equipment validation, equipment space distributions, procedures redaction, drawing elaboration.

Validation of equipment following Design, Installation, Operational and Performance qualification Protocols.

Perform Quality Assurance reviews of completed batch documentation for completion and accuracy.

Monitoring and Control of Pest Control activities. (Selecting the correct equipment for each manufacturing area)

Control of Quality Assurance documentation. (Change Control, Controlled Copies)

Distribution of new equipment in possible areas at Unipharma LLC facilities.

Develop of Standard Operation and Procedures.

Coordinate and Filing of Quality Assurance training activities including training logs.

Report and coordinate all Quality System activities.

Participate in internal audits.

Gavenplast de Venezuela S.A. – Maracaibo, Venezuela May 2015 – July 2015

Gas Cylinder Company

Quality Assurance Assistant. Ensured safety, validation and control on each scheduled processes, maintenance and HSE, to ensure quality standards, high performance and process optimization.

Ensured correct safety equipment on every single worker at the plant. Scheduled periodic maintenance to all the equipment used on the building process and the correct use of them.

Evaluation of Raw Materials.

Inspections of the critical points of the process.

Release of finished product.

Manuals Updates.

Product Traceability

Validate building process following protocols established by the Master Engineer and report problems.

Ensured that workers are following instructions established.

Joyería Universal S.A. - Maracaibo, Venezuela August 2011 – March 2015

Jewelry Store, Provides fine jewels since 1966 (Family business)

Sales Representative, Customer Service.

Other Information

Languages: Spanish (native), English (Professional), Greek (basic)


Available upon request

Professional Skills

Microsoft Word, Excel, Visio, Power Point and Project Manager, keynote with great ability to learn new systems and operations.

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