Customer Service Representative
Resume:
RobinJo Stewart
**** ******* ***. #* ****, New York 12180
518-***-**** or **************@*****.***
Capabilities Summary:
Over 10 years of experience in the administrative field with an excellent work ethic. Outstanding verbal, written and interpersonal communication skills. Excellent problem solving skills with proven ability to prioritize and complete multiple tasks efficiently in a fast-paced office setting. Able to work effectively independently and as part of a team. Proficient in Microsoft Word, Microsoft Access, Lotus Notes, and the NYS Health Information Network with the ability to type over 40WPM.
Professional Experience
New York State Department of Health, Albany, NY 2016-2017
Program Aide
New York State Department of Health STD Program (2001 - 2010)
Monitored and updated statewide Internet-based mandatory reporting system (NYS Health Information Network).
Reviewed and prioritized laboratory reports to identify clients in need of interviewing and or treatment while complying with HIPAA confidentiality regulations.
Acted as liaison for 17 County Health Departments for training, medical reporting and disaster-response assistance.
Obtained pertinent medical and demographic information from county health departments, physicians and medical facilities.
Assisted HIV confidential hotline callers with resources for testing sites, scheduling appointments, treatment needs, and counseling.
Responsible for helping the Regional Supervisor with communication needs, program inquiries, scheduling training sessions, setting-up conference calls, and mass mailings.
Maintained electronic calendars, time cards, travel vouchers, and training reports for 15 associates.
Professionally greeted and guided out-of-town employees to appropriate departments.
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Davis Vision Customer Service Representative 2014 - 2016
Provide telephone and internet assistance to policyholders and providers regarding the terms and benefits of hundreds of different policies nationwide.
Act as liaison between policyholders and providers to resolve misunderstandings and disputes.
Provide diabetic outreach and educational services to ensure policyholders with diabetes make full use of their enhanced eye health benefits.
Utilized and enhanced many of the skills acquired in previous positions as enumerated below.
Maximus Customer Service Representative. CSRIII. 2013 - Temp.
Responsible for taking calls and assisting the public with the New York Health Benefit Exchange.
Knowledge of the Market Place and the plans and benefits available.
Answer multiple and diverse phone calls to assist clients with questions on the New York State Health Benefit Exchange.
Assist clients with navigating the website or complete their application over the phone for them.
Use a language line with an interrupter when there is a language or hearing challenge to answer questions or do their application over the phone.
Send paper application when requested.
Refer clients to the appropriate resources in their area when needed.
New York State Department of Health, Albany, NY 1987 - 2010
Program Aide
New York State Department of Health STD Program (2001 - 2010)
Monitored and updated statewide Internet-based mandatory reporting system (NYS Health Information Network).
Reviewed and prioritized laboratory reports to identify clients in need of interviewing and or treatment while complying with HIPAA confidentiality regulations.
Acted as liaison for 17 County Health Departments for training, medical reporting and disaster-response assistance.
Obtained pertinent medical and demographic information from county health departments, physicians and medical facilities.
Assisted HIV confidential hotline callers with resources for testing sites, scheduling appointments, treatment needs, and counseling.
Responsible for helping the Regional Supervisor with communication needs, program inquiries, scheduling training sessions, setting-up conference calls, and mass mailings.
Maintained electronic calendars, time cards, travel vouchers, and training reports for 15 associates.
Professionally greeted and guided out-of-town employees to appropriate departments.
Volunteered for the Employee Care Committee.
Data Clerk
New York State Department of Health Vital Statistics (1987 - 2001)
Responsible for accurate statistical coding of birth, death, marriage, and divorce certificates.
Identified and coded medical and congenital malformations and demographics.
Education:
2013 Customer Service and Computer Training Program
Women’s Employment & Resource Center (WERC), Albany, NY
High School Diploma
Newburgh Free Academy, Newburgh, NY
References: Available upon request.
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