Customer Service Safety

Victor Osayi

***, ****, ******* **. ** Calgary. 403-***-****

Alberta, T3A 0Y1 Canada ***********@*****.***

Dynamic result oriented professional with a strong track record of performance in turnaround and high-paced organizations, looking for a position as an Administrative Assistant where I can showcase my skills such as office management record keeping and handling of complaints, am capable of resolving multiple and complex problems, positive, supportive and a team player.

summary of qualification

Contract negotiation and strategic alliance

Forecasting and Planning

Customer Services

Basic Accounting

Asset Management

Administrative executive support

Track record of handling projects from start to finish

Excellent organizational and communication skills

Staff Training and Development

Critical thinking

Performance Management

Office management

Capable of acquiring and applying new skills in a quick and accurate manner

MS Word / MS Excel/Agency management system

Accomplishments AND Achievements

•Provided exceptional support to managers and co-workers which increased overall efficiency by 30%

•Achieved appreciation letter for arranging team meetings and publishing accurate minutes

•Coordinated team events and town hall activities at the best yet economical locations – saved expenses by 40%

•Demonstrated experience administering WCB and modified duties program

•Provided backup support to other departments which was highly admired by the General Manager

•Accelerated the appointment system at Dana Airlines limited by incorporating an interactive calendar thereby resulting in hassle-free appointment logging

•Collaborated with other departments of company to centralize the customer database for easy retrieval of information

•Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns

•Attained the title of Best Employee in 2015 following excellent customer feedback for providing outstanding tier one services.

Professional Experience

Concept Group 1260 High field Crescent SE Calgary 2016 till date

Administrative Support {Health and Safety}

Ensures every meeting begins with a Safety Minute.

Responsible for maintaining a safe and efficient working environment.

Follows company health and safety standards and reporting any unsafe acts or conditions to supervisor.

Attends and participates in ALL safety/ toolbox meetings.

HSE manual administration and updates. Including safe work practices, safe job procedures, policy, and form development

Ensures required safety equipment is distributed and manages inventory and purchase order system Administration.

Accurate and timely data entry into spreadsheets of employee safety training

Incident and accident reports, toolbox meetings, daily safety minutes, inspections, field level hazard assessments and execution plan components

Timely and accurate administration and statistical report generation

Participation and administrative support for safety committees and safety training

Participation in annual safety audits – preparation of documents and employee files

Administration for registration of employees into safety training

Administration of company safety training programs and external training

Dana Airlines Limited Lagos Nigeria 2007-2016

Assistant Manager Admin.

Managed administrative staff by maintaining a safe and secure work environment; developing personal growth opportunities.

Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating policies and procedures.

Provided supplies by identifying needs for reception, mailroom, establishing policies, procedures, and work schedules.

Provide communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.

Purchased printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Achieved financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analysing variances.

Maintained continuity among corporate, division, and local work teams by documenting and communicating actions.

Maintained professional and technical knowledge by attending educational workshops.

Provided logistics support on travel related activities, booking of ticket, Airport pick up and drop off arrangement and transportations.

Dana Services Limited. 2006 - 2007

Admin Operation.

In scan, out scan passport, sorted counting the passport without mistake, hand over Passport to applicant without error, balance the passport both manual and electronically and attended to customers.

United Parcel Services (UPS) 2002 - 2006

HR Assistant

Managed all the staff leave, staff attendance note book, filling of documents.

Answer employee questions

Processing incoming mail

Creating and distributing documents

Providing customer service to organization employees

Serving as a point of contact with benefit vendors/administrators

Maintaining computer system by updating and entering data

Setting appointments and arranging meetings

Maintaining calendars of HR management team

Compiling reports and spreadsheets and preparing spreadsheet

Alpha-Beta Consulting Limited. 2000 -2001

Audit Officer (NYSC) National youth services corps

Monitoring Lagos state revenue.

Education & Training

Bachelor of Science, Economics, Ambrose Alli University, Edo State, Nigeria 1999

professional development

Career Bridge Workshop CCIS Calgary Canada 2016

Nigerian Institute of Management - Nigeria (#187475) 2012

Safety Management System { SMS } 2015.

Alberta Government, Operator Licence, class 5 Basic 2016

Contact this candidate