Administrative Assistant / Office supervisor

Gina Mosesku

*** ***** ****. ***********, ** ****7 856-***-**** ****.*******@*****.***

Professional Summary

Over 12 years of experience in operations management in wholesale distribution; extremely organized and skilled in balancing multiple priorities; quick learner who is proactive and highly motivated to achieve set goals; reputation for excellence and high quality service to customers; strong leadership, interpersonal, verbal and written communication skills

Key Skills

Microsoft Office, including Excel, Word, Outlook, and PowerPoint; Kronos; SAP; OpenScape; SAP-BW; eCat; DualVision; Works

Work Experience

Pilkington North America, Pennsauken, NJ

Operations Manager September 2013 – September 2017

Operations Supervisor February 1995 – September 2013

●Managed day to day operations for 3 service centers, including supervision of Call Center customer service representatives, warehouse/drivers, and center supervisors.

●Supervised 12 direct and 15 indirect employees

●Provided operational support and employee training from entry level to upper management on policies and procedures in the Northeast region

●Developed and managed a $1.5 million annual budget for the Pennsauken service center, including direct labor, overtime, truck maintenance, fuel, office supplies, and other overhead

●Planned and coordinated 12 delivery route schedules and ensured on-time and complete deliveries

●Utilized various management reports including inventory reports, income statements, expense ledgers, and P&L

●Set and monitored daily and monthly sales and safety goals

●Maintained a 13,000 unit inventory valued at $300,000

●Conducted weekly team and safety meetings

●Maintained compliance with QMS and J-Sox guidelines for auditing purposes

●Ensured OSHA requirements were met by abiding by facility and housekeeping policies

●Managed recruitment and hiring of new employees including screening, interviewing, and onboarding

●Provided customer service, accounts payable, accounts receivable, and payroll

●Collaborated with sales managers, credit department, finance, safety, logistics, human resources, quality control and customer service team

●Created a positive work environment by motivating staff and resolving conflicts as needed

●Verified, approved, and managed employee’s time through Kronos

●Decided on the utilization of the truck fleet for deliveries and made decisions on repairs and maintenance

●Promoted from Customer Service Representative to Operations Supervisor, then Operations Manager

Education

Burlington County College, Mount Laurel, NJ

Associate Degree, Business Management Technology, 2014

Honors: GPA: 4.0, Dean’s List

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