Customer Service Manager

Ayese Ifeju Adewale

* **** ****** ******, ****** Ijaiye Lagos.

Lagos State.

Tel: (+234) 803-***-****, (+234) 817-***-****

Email: **********@*****.***

OBJECTIVE

The opportunity to join an organization which allows skills utilization, talent development, potential discovery, motivation and job satisfaction directed towards achieving its organizational goals, with the necessary tools for growth within the agency.

AREAS OF SPECIALTY

Works well with diverse populations from various backgrounds and socioeconomic levels

Excellent communication and organizational skills with ability to prioritize and give attention to detail in order to meet strict deadlines

Skilled at maintaining healthy relationships with people of different cultures, families, and educational staff

Proficient in customer service and client portfolio maintenance and ability to work effectively as a team member or independently

Advanced PC skills including experience with MS Word, MS Excel, MS Outlook, MS

PowerPoint, MS Access.

WORK EXPERIENCE

January 2012- September2015 Stallion Group Of Company, Lagos

Storekeeper/Smart Client Operator

Checked the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage.

Ensured safe keeping of both quality and quantity of materials and confidential files

Responsible for overseeing all aspects of stores operations; opening and closing of store, scheduling and ordering.

Organized schedules and mentored new employees on customer service and how to interact with customers to improve overall perception of store and services

Proficient in the use of Smart Client computer package for ensuring that physical stocks records tallied with the computer generated results for proper monitoring of goods and accountability.

Promptly notified the management on the level of stocks in the warehouse and advised on when to increase/reduce supply of the goods in store.

August 2011- July 2012 Community Secondary School Bomu, Gokana, Rivers State,Nigeria.

NYSC Teacher

Conducted small group activities with students based on differentiated learning needed to ensure all students were learning at full potential.

Evaluated students’ academic and social growth, kept appropriate records, and prepared progress reports, calendars, and newsletters

Established and maintained standards of students’ behavior needed to achieving

functional learning atmosphere in the classroom. Treat students with respect and dignity.

Organized quiz, debate and spelling bee competitions for students to broaden and sharpen their mental skills and social growth

Encouraged students to be understanding with others and tracked each student’s growth and development weekly

Attended staff, parent, and class base management meetings at regular intervals

EDUCATION

Bachelor of Science in Sociology and Anthropology 2006-2010

Obafemi Awolowo University Ile-Ife, Osun

Diploma in Accountancy 2005

Obafemi Awolowo University Ile-Ife, Osun

Diploma in Computer Appreciation 2002

Data-Point Computer Institute, Olodi Apapa, Lagos

West African Examination Council 1995-2001

Ogunmodede College Epe, Lagos

CREDENTIALS/CERTIFICATES

Occupational, Health Safety and Environment (OHSE) 2012 Nigeria Institute of Management (NIM) 2012

PUBLICATION

THESIS/DISSERTATION

AYESE, I.A. Problems and prospects of craftsmanship, (A case study of artisans in (Ile- Ife) February 2010, degree Project Report, Obafemi Awolowo University, Ile Ife, Nigeria

PERSONAL DATA

Date of Birth: 8th of November 1983

Sex: Male/Single

State: Lagos

REFREES

Mr Abubakar Raji

Warehouse Manager,

Stallion Group of Company,

Lagos State.

(234)803-***-****

Mr Adeniyi Adeboye

Supervisor,

Sosaco Group of Company,

Sango, Ogun State.

(234)803-***-****

Contact this candidate