Manager General

Vinay Nair

Contact: +**–998-***-****/+91-973******* Email: *********@*******.***

PROFILE SUMMARY

Top performing Hotel General Manager offering competencies in delivering hotel budget goals, with special focus on guest satisfaction, revenue generation through innovative sales practices, along with consistently ensuring operational efficiency of the hotel.

Competent, industrious and innovative individual, with over 18 years of extensive experience in operating, preopening and rebranding busy high-end hotels.

Able to quickly understand complex concepts, turn ideas into logical strategies, implement systems that optimize productivity and customer satisfaction, effective payroll management, smooth and productive owner relationships and increase profitability.

CORE COMPETENCIES

Preopening/Opening Experience • Ethical Awareness • Conceptual

Strategic Orientation • Brand Relationship • Self Starter

Leadership & Culture • Profit Maximization • Talent Management

Critical & Analytical Thinking • Budget Management & Forecasting • Professional Demeanor

Multisite Operations Management • Customer Centric Focus • Conflict Management

Excellent Sales Leadership • Result Oriented • Effective Communication KEY ACCOMPLISHMENTS

Awarded ‘Best Professional in Hospitality for 2014’ by Pacific Area Travel Writers Association (PATWA) and Safari India Publication.

Recognized for the customer satisfaction and loyalty and was awarded the ‘Best Customer Centric Hotel in Delhi NCR’ for 2013 (Park Plaza Gurgaon).

Hotel awarded the Finance Team of the Year -2016 by Hilton at the India & South East Asia Leadership Conference 2017 (DoubleTree Suites by Hilton, Bangalore).

Excellent Guest Satisfaction scores throughout the year with a year on year growth of 9.3% (DoubleTree Suites by Hilton, Bangalore).

Year on year Team Member Satisfaction survey growth of 15% in engagement index, 8% in Trust index and 9% in Leadership effectiveness index (DoubleTree Suites by Hilton, Bangalore).

Achieved a year on year growth in Market Share on all operating indices with MPI growing by 66.8% and RGI growing by 61% (DoubleTree Suites by Hilton, Bangalore).

Year on year EBITDA growth of 130% and year on year Ownership profitability growth of 149% through efficient and robust cost control measures activated through the year contributing to a target GOP of 114.7% (DoubleTree Suites by Hilton, Bangalore).

Quality performance review rating of 92.4% for the Brand standards audit (Park Plaza Gurgaon).

Achieved year on year room revenue growth of 64% and Food & Beverage revenue growth 20% through the development of new strategies and effective management of programs (DoubleTree Suites by Hilton, Bangalore). CAREER HISTORY AND HIGHLIGHTS

Hilton

Hilton Chennai – General Manager July 2017 – Current Directing the operations and business functions for the hotel with 204 rooms, 05 food & beverage outlets, 11,000 square feet of meeting & banqueting space, $6 million in annual room revenues and 5.7 million in Food & Beverage. Report directly to the Head of Operations for the region.

Leadership of the Executive Team: Business Development, Revenue, Marketing, Food & Beverage, Human Resources, Engineering, Finance and Operations. Management of over 390 team members.

Devise and plan all capital expenditures, annual budgets and forecasts; oversee all volume and profit objectives, P&L, operational strategies and programs.

Analyze monthly P&L with detailed critique.

Maintaining excellent owner relationships.

Responsible for Human Resources: benefits, hiring, terminating and orientations.

Forecasting daily, weekly and monthly to accomplish budgeted revenues

Directing and coordinating the food & beverage operations including the most sought after night club in town.

Implementing strategies and action plans, allowing hotel to improve standards of guest satisfaction scores through SALT (Satisfaction and Loyalty Tracking).

DoubleTree Suites by Hilton - General Manager September 2014 – July 2017 Overall accountability for forecasting, budget, revenues and directing business functions for the hotel with 172 rooms & Suites, focused meeting space, $3.8 million in annual room revenues, $1.16 million in Food & Beverage, $5.3 million total revenues and 160 team members.

Challenged from day one to reduce ongoing operating losses.

Recruited and hired a strong management team to assume departmental responsibility and drove accountability for quality and service delivery from the top down.

Providing the hotel ownership with regular updates and reports on the hotels operating objectives and fiscal performance.

Additional responsibility - Food and Beverage champion for the region supporting key food & beverage activities for the estate.

Carlson Rezidor Hotel Group – Gurgaon, India

General Manager - Park Plaza Kolkata Ballygunge/ Park Plaza Gurgaon/ Radisson Blu Ahmedabad (Task Force) December 2012 – August 2014

Accor Hotels – Bangalore, India

Hotel Manager - Novotel & Ibis Techpark March 2010 – August 2012 Accor Hotels – London, United Kingdom

Front Office Manager - Ibis London Wembley/Ibis London Euston September 2008 - January 2010 Menzies Chequers (Thistle & Guoman Hotels) - Gatwick, United Kingdom. Guest Relations Manager/Night Manager January 2007 – September 2008 Marriott Hotels & Resorts - Goa, India

Night Manager / Duty Manager - Goa Marriott Resort October 2005 – January2007

Taj Hotels, Resorts & Palaces – Mumbai, India

Executive Butler Service /Guest Services Officer - Taj Lands End October 2002 – October 2005 Mars Enterprises Mumbai, India

Duty Manager - The Gordon House Hotel September 2001 – October 2002 Intercontinental Hotels Group – Mumbai, India

Front Office Assistant - Holiday Inn September 2000 – September 2001 CERTIFICATION AND TRAINING

Certification by Cornell University for Managing Strategic Growth and Leadership in Emerging Markets.

Revenue Management Campus for General Managers.

Train The Trainer conducted by the centre of excellence, Taj Group of Hotels.

Front Office Academy Certification course conducted by the Thistle Hotels.

Visual Awareness certification course conducted by the Action for Blind People, UK.

Spirit to Serve certification course completion as per the Marriott International standards EDUCATION:

Bachelor’s Degree in Hotel Management, Catering Technology & Nutritional sciences Niraj College of Hotel Management and Catering Technology (Osmania University), Hyderabad, Andhra Pradesh 1997 – 2000.

All India Senior School Certification Examination (XIIth Grade) Kendriya Vidyalaya (CBSE), Trivandrum, Kerala

1996 – 1997

All India secondary School Examination (Xth Grade) Kendriya Vidyalaya (CBSE), Trivandrum, Kerala

1994 - 1995

PERSONAL DOSSIER:

Passport No: K 3833179 - Valid up to: 29th August 2022

Date of Birth: 12th July 1980

Address: Villa 18, Phase I, Egret Park, Anand Nagar Extension, Thuraipakkam, Chennai, Tamil Nadu State, India - 600097.

References available on request

Contact this candidate