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Customer Service Sales

Albuquerque, New Mexico, 87109, United States
January 02, 2018

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Bryan Coulbourn

Email: Mobile Phone: 202-***-**** Phone: 505-***-****

**** *** ***** ****. ** Apt.E65 Albuquerque, New Mexico 87109

Core Qualifications

●Excellent observation skills

●Very proficient in computer applications to include Microsoft Office: Word, Excel, PowerPoint & Outlook

●Extensive knowledge of military procedures

●Subsequent knowledge of security procedures and techniques

●Especially adept of gathering facts and preparing reports

●The Proactive, courteous but firm character

●Confident when speaking to a single person or to an audience

●Excellent customer service; greet customers/civilians in a courteous manner

●Execute organized, efficient, structured sales process and operations

●Ability to function under pressure

●Enjoy working in a fast pace environment



Block 2 Block Promotions LLC

September 2016- Present

●Organizing and constructing events

●Reaching out to unsigned artists

●Managing and promoting music labels such as Cultactivity LLC (culture activity)

●Marketing techniques and strategies

●Booking Events, Vendors, and necessary components to run smoothly

●Inventing flyer ideas and increasing community following

●Merchandise sales and community outreach

●Orchestrating volunteer events as well as giving back to the community

US Air Force

Military Special Police May 2014 - Aug 2016

●Supervise mobility operation and conduct inspections of military and non-military vehicles arriving at the base and patrol military sites

●Coordinate duties with previous and subsequent shifts to ensure consistency

●Greet visitors to the base and issue passes

●Prepare incident and accident reports as necessary and interview suspects and potential witnesses

●Respond to inquiries in person and over the phone

●Provide security for special military events

●Prepare daily logs of all visitors to the base

●Testify in military court when necessary and assist with civil and criminal investigations

Sales Associate & Mixologist

Oasis Vape & Coffee August 2016 - March 2017

●Greeting customers and educating them on Electronic cigarettes

●Assisting customers with E-Liquid and Electronics sales

●Serving and making fresh brewed espresso drinks cold or hot

●Making E-juice for electronic cigarettes (e-cigs)

Call Center Agent

Alorica (USAA) August 2016 - February 2017

●Monitoring for fraud and other activity in members accounts

●Using knowledge delivery systems to access additional checking and savings knowledge

●Assisting members with their daily financing

●Using computer and verbal skills together to complete tasks

●Fast Paced Call Center environment

Customer Service

Sports Zone Sales Associate November 2013 – April 2013

●Extensive product knowledge to provide accurate information, adaptive selling technique and style for store promotions and assisted with the marketing distributions.

●Offered customers with exemplary and timely service

●Ability to determine customer's’ individual needs and sell to them in accordance to their needs, and made recommendations to generate sales. Engaged customers in conversation, suggestive selling skills and some creative acumen.

●Proactively acknowledged, greeted and assisted customers to determine their individual purchasing needs and answered questions.

●Determined the cause for returned merchandise by engaging in dialogue with the customers and resolving their issues.

●Opened and closed the store; answered telephones. Managed inventory of supplies and maintain liaison with vendors.

●Awarded “top sales associate” – 4 times. Rewarded $200 of North Face merchandise


Vincent Gray – Campaign for District of Columbia Mayor January 2014 - April 2014

●Exhibited professionalism when directly engaging with the public.

●Presented informational materials promoting a certain product or cause.

●Gathered data and distributed information. Combined customer service and listening skills with marketing knowledge to persuade people to support a cause and volunteer information. Initiated contact with the public and walked through neighborhoods, school campuses, or shopping malls to connect with people in target markets

Food Services

Chipotle August 2013 - November 2013

●Fast Paced Restaurant Environment

●Restaurant Experience in all areas of the restaurant


●Security Forces Apparent Course, Certified by Federal Law Enforcement Training – 24 hours coursework

●Certified Weapons Training

●Certified First Aid, CPR and AED

●Certified LIDAR (Radar Detection) and Standardized Field Sobriety Test (SFST)

●US Air Force Technical School – 32 hours college coursework

●Eleanor Roosevelt High School – High School Diploma, June 2013

Clearance: Secret

Hobbies/Interests: Community service: volunteered with over 500 hours for various non-profit causes and military events. Roller Skating, Football, Movies, Event Presentations, Traveling

References furnished upon request

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