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Manager Customer Service

Muscat, Muscat Governorate, Oman
January 02, 2018

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Abdulaziz Abdulkarim Shaikh.

Dated: **th December,2017.

Dear Sir,

Kindly find below my Resume for the position of Business Development Manager . I'm particularly interested in this opening, which relates strongly to my over 28 years’ of experience in Business Strategic Planning and specially being in Oman from 26 years. As being in the Restaurant business since 1989,I believe I meet all the essential criteria of the position which highlights my experience and demonstrated talent I would bring to your organisation include team-orientated problem solver and effective execution of standard of operation . Strengths in developing teams for customer service and production, operational layouts, procurement and construction areas. Collaborates with internal and external business partner network to accomplish franchise and company brand standards and sales generating objectives.


A keen communicator with honed interpersonal, problem solving and analytical abilities. Demonstrate outstanding communication skills and with a Creative mind set and innovative ideas with Customer Maniacal attitude, Project planning, venue design, project scheduling and capital budgets, value engineering, operational flow, equipment testing, materials and equipment procurement, and construction management. I appreciate your concern over me to review my credentials and experience. I am Looking forward to a positive response.

Thanking you.



Enclosure: Resume



A seasoned professional with 28 years experience in International restaurant business.

Proficiency in devising and implementing optimum business strategies to enhance business development, quality standards across all departments.

Distinction of steering improvement initiatives with focus on streamlining & managing operations with proactive planning, introducing new innovative products etc.

Proven abilities in providing an end to end solution right from developing to the successfully launching new products.

Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the units.

An enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal. Experience Chronology

Since January 2016 Till date

AL NAQAA FOODS L.L.C., Development Director,

Grand Business Centre, Muscat Grand Mall.

May 2012 - December 2016

Creative Interior's, General Manager.

Providing Turnkey solutions to National / International Clients. May’2011 - March '2012

American Fast Food Company, USA

Regional Development Service Manager

Brand: Popeyes Louisiana Kitchen / (Middle East & Africa) October’1991 - May’2011

Khimji International L.L.C, Development Manager

Brands: Pizza Hut, Caffe Vergnano 1882, The Bollywood.

(sultanate of Oman )

July’1989 - October’1991

Paramount Hotels Private Limited, India


Brand: “The Resort” a 5 Star Deluxe Hotel- ( India) NOTEWORTHY ACCOMPLISHMENTS.

Designed and effectively executed an multi cuisine restaurant with an apartment hotel in Salalah Barbeque Nation.

Developed 1st PHD outlet in Oman within mena market

Developed 1st PHD express in Oman within mena market

Renovated an Major Pizza Hut outlet in Oman within 23 days as competitor Domino's was opening next door.

Developed a maintenance team in house and saved company's maintenance cost of Rial omani 70 k.

Planned and executed a project in Sohar on long lease land with BOOT deal and build an outlet which was nominated for best designed outlet by franchisee owner " YUM ".

Initiated & got diploma in Caffe Vergnano 1882 and launched in Oman which was awarded for best cafe in Oman by Apex publishing through public voting .

New maintenance processes/ procedures designed and implemented to ensure cost effectiveness of operations.

Alternate vendors developed, leading to savings in terms of procurement.

Winner of executing new outlets & renovations across Oman.

Popeyes Restaurants completed 7 outlets in 8 months. KEY RESULT AREAS

Strategic Planning / Sales & Marketing

Developing & implementing procedures, control systems for maintaining hygiene & quality standards; leading efforts for streamlining processes and generating cost savings in operations.

Implementing annual operating plans and strategic action plans to achieve the set objectives; maximizing guest overall performance by cost effective measures while maintaining companies set standards.

Analyzing the sales trends & developing additional opportunities to enhance sales in close conjunction with the Unit Managers & Marketing Team.

Operations Management

Ensuring profitability of operations and supervising all aspects of restaurant management including menu-planning, monitoring food production to ensure compliance with quality & hygiene standards; ensuring effective inventory planning for raw materials and spares, based on business requirements and utilization forecasts.

Coordinating manpower planning, recruitment, selection, induction and socialization activities in the organization and involved in policy formulation.

Interacting with the operating staff for ensuring upkeep of restaurant and kitchen equipment in perfect order; interfacing with other departments for requisitions, re-stocking and inventory according to set standards; procuring equipment for the banquet facility and food items for the F&B Department.

Guest Servicing

Ensuring the high quality services, resulting in guest delight and the optimum resource utilization for maximum service quality.

Providing maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.

Team Management

Organizing training and development programmes for employees for enhancing product knowledge / soft skills.

Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members. Scholastics

Executive Masters in Business Administration from National Institute of Management, Mumbai in 2004.

Knowledge Enhancement Schedules

Supervisor Training in 1993.

Basic Management Training

Programme in 1994.

C.H.A.M.P.S Market Rollout in 1997.

Asia Pacific Quality Customer Service

& Hospitality Programme in 1998.

Developing Champions Rollout in


Diploma in Business Administration

(N.I.M) in 2001.

Basic Area Manager Program (1) in


Basic Area Manager (2) in 2002.

Customer Manaic Training in 2002.

Managing & Developing Winning

Teams (NIS Sparta Ltd.) in 2003.

Restaurant Excellence College in


High Impact Coaching in 2003.

Leading Multiple Restaurant

Workshop in 2003.

7 Habits of Highly Effective People

by Steven Covey in 2004.

Train the Trainer Product Training

Program in 2005.

Yum Area Coach Development

Program in 2006.

Diploma in Caffe Vergnano 1882

Italy in 2006.

Yum Development Design College

Dubai in 2007.

Life And Work Balance by Berry

Maher in 2008.

Yum Design Workshop in Kuwait in


AutoCAD Training Program in KTI in


Innovative Thinking & Problem

Solving using QC Tools in 2009.

Yum Design Summit in Istanbul in


"Inspire Your Greatest Asset" by

World's No.1Authority on HR &

Management Dave Ulrich March,17.

Excellence – “Continuing the Search”

by Tom Peter in 2010.

Personal Dossier

Date of Birth : 24th May 1968

Present Address : Ahmed Hamdan Complex, Bldg 1200,2nd Floor, Flat: 201, Muscat, Sultanate Of Oman.

Residence phone : 009**-********

Mobile phone : 009**-********

Email :

Permanent Address : Block No. 351,Room No. 2819 Motilal Nagar Part 2, Goregoan (West) Mumbai – 400090, India.

Languages Known : English, Arabic, Hindi.

Nationality : Indian

Passport Details : Z2684264 (Issued at Muscat. Valid up to 25/11/2023) Driving License Details : 60532191 (Issued at Muscat .Valid up to 20/11/2023) Visa Details : 543761/64 ( Muscat Resident Visa Valid till 8/8/2019) Marital Status : Married.

Number of Dependents : Mother, Wife & 2 Sons.

References : Personal & Professional available upon request.

(India, Sultanate of Oman, U.A.E., Qatar, Kuwait, Bahrain, Saudi, Jordon, U.S.A.) Abdulaziz Abdulkarim Shaikh

Development Directer

GSM : +968-********

Tel. : +968-********

Dir. : +968-********

Fax : +968-********



Muscat Grand Mall,Capital Business Center Office A-5, P.O Box 2299, P.C. 133, Al Khuwair, Sultanate of Oman.

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