Customer Service

Joshua R. Leyvas

Home: 714-***-**** • ********@*****.***

***** ***** **** **. • Yorba Linda, California 92887

EDUCATION

July 2008 – March 2013 Golden West College

Certificates in the following online courses:

• Writeriffic: Creativity Training for Writers / Writeriffic 2: Advanced Creativity Training for Writers

• Travel Writing, Write Your Life Story, Write Fiction Like A Pro, Advanced Fiction Writing, The Craft of Magazine Writing, The Keys to Effective Editing, Small Business Marketing on a Shoestring, Introduction to Screenwriting, Introduction to Internet Writing Markets

2001-2005 El Modena High School

GPA: 3.24

High School Diploma

MAJOR STRENGTHS

• Performs well in any fast-paced work environment

• Customer-focused and solution oriented

• Ability to converse clearly and proficiently with customers, management and co-workers

• Exceptional verbal and written communication skills

• Independent thinker while still remaining a team-player

• Friendly, outgoing personality

WORK EXPERIENCE

August 2011 – December 2017 Toyota of Orange, Orange, CA

Car Service Porter / Maintenance

•Provided friendly and timely valet service to customers

•Replenished all vehicle fluids and carries out other minor vehicle assistance

•Drove motor vehicles to and from the service lane

•Made and displayed key tags on automobiles

•Kept auto lots and shop areas neat and arranged

•Communicated clearly with management to enforce the regulations of the dealership

December 2006 – July 2011 United Parcel Service (UPS), Anaheim, CA

Package Handler

•Loaded packages on conveyor belts and on delivery trucks

•Assisted with unloading trucks

•Moved, stored, packed and sealed materials and products

•Stacked materials in accordance to instructions

•Managed cycle counting and inventory control procedures

•Abided by the regulations and guidelines of the corporation

June 2006 – August 2006 Renata’s Cafe Italiano, Orange, CA

Busser/Server

•Cleaned, set and reset tables and maintained cleanliness of stations, observing strict sanitation measures

•Collected and delivered dishes to the kitchen for cleaning

•Maintained stocks and inventory and stocked supplies such as cutlery and dishes

•Greeted patrons and answered questions regarding the menu

•Took orders and served meals in a timely manner

•Counted and received the bill of food and beverages and took payment from the patrons, providing change as needed

•Provided service with flexible shifting priorities/hours

•Excellent customer service including problem resolution

July 2005 – February 2006 Freeway Honda, Santa Ana, CA

Car Service Porter

•Worked proficiently in a fast-paced auto environment

•Provided valet service to customers

•Communicated clearly with management, co-workers and customers

•Followed the regulations of the dealership

ADDITIONAL EXPERIENCE

2016 - Present RedCap Automotive Technology

Dealership Community Leader / Certification Liasion / Concierge Valet

•Works proficiently in a fast-paced auto environment

•Provides valet service to dealership customers

•Communicates clearly with management and customers

•Follows the regulations and policies of dealerships and company

•Mentors / Trains / Supervises new drivers on the platform

2011 – 2013 Freelance Magazine Writer

•Amplifier Magazine (U.S., 2011)

•Stereoboard.com (1.7 million monthly readers, United Kingdom, 2011)

•Trendland.net (U.S., contributing writer, 2012)

•Zouch Magazine (2012)

•Blogcritics.org (2012)

•Spill Magazine (Toronto, Ontario, Canada; Freelance Music Journalist, 2012 - 2014)

2009 – 2015 Make-A-Wish Foundation, Orange County / Inland Empire

Wish Granter and Volunteer

•Worked and communicated with the Foundation, Wish Children and their families

•Planned and attended Wish Child’s Party/ Wish Presentation

•Liaison between families and the organization

SPECIAL SKILLS

Proficient in Microsoft Office Word 2007/ highly skilled in verbal and written communications / Internet / Tech savvy

REFERENCES AVAILABLE UPON REQUEST

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