Customer Service Sales

Jennifer Garcia

760-***-**** ***********@***.*** www.linkedin.com/in/JenniferGarcia31229

EXECUTIVE ADMINISTRATIVE ASSISTANT

Proven Administrative Assistant, skilled working with field sales force, internal stakeholders and external vendors with the ability to maintain confidentiality. Excellent communication and proof reading skills, unique ability to create beautiful visual aids, and an analytical mind with a high attention to detail. Strong project management experience includes: projection, expectations, collaboration and executions. Generates data driven and confidential information, provides budgeting and cost-benefit analysis while handling multiple projects on time and within budget.

TECHNICAL SKILLS

• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Windows)

• Accounting & Reporting (Crystal, SAP, Kronos, Reqlogic, Concur and Peachtree)

• Virtual Meetings (WebEx, Adobe Connect, GoTo Meeting)

• Learning Management Systems (LMS - MasterControl, Articulate)

• Customer Relationship Management Systems (CRM – SAGE)

EXPERIENCE

Genoptix, Inc., Carlsbad, CA 2006 - 2017

Specializing in oncology diagnostics and informatics services.

Corporate Sales Trainer, 2015 - 2017

Collaborated with the Field Sales Force, internal stakeholders and external vendors to develop and deliver presentations on cancer and selling skills for all phases of training. Point of contact for day to day operations relating to Sales department in the development of new skill based training initiatives.

• Created and delivered sales training curriculum, facilitation in the physical and virtual classrooms to the sales force, focused on increasing disease state and selling skills, resulting in improved organizational effectiveness and productivity.

• Analyzed and assessed training effectiveness to determine when revisions, modifications, enhancements, or new program implementation was required by monitoring sales force knowledge and identifying gaps in training with the Learning Management System and the Qstream learning retention software.

• Developed, coordinated and maintained sales certification programs and tools to assess and validate portfolio knowledge of new and current sales reps.

• Effectively exercised classroom management, including learner performance and provided relevant and effective feedback/coaching against learning objectives.

• Maintained a working environment in and out of the classroom that was energized, motivated and contributed to the positive welfare of associates.

• Managed 5 sales team members that were also Field Trainers to assist with field based training support and one internal rotation for a customer service member to learn training while on the job.

Senior Administrative Assistant / Executive Assistant, 2006 - 2015

Provided administrative support to the Vice President of Sales and the Vice President of Marketing, and functioned as the primary interface to their teams of 100+ employees.

• Planned corporate events including National Meetings, President’s Clubs, and Sales Trainings, including creating the budgets and agenda for the meetings and locating vendors to meet the needs of the event.

• Maintained and managed multiple executive calendars, booked meetings and received guests for the senior leaders. Handled sensitive and confidential situations.

• Performed Sales Operations functions through creating sales territory alignment, creating sales goals with growth models, reporting statistics and implementing sales contests quarterly to grow sales. Provided overall data management and solicited needed data from multiple sources, organized and compiled in formats to facilitate analysis and presentation. Established, updated and maintained files, records as necessary, including paper, electronic and other platforms as needed.

• Managed key deliverables, special projects, vendor relationships, maintained budgets and purchase orders, tracked and maintained contracts, prepared travel and tracked and submitted expenses.

Randall International, Carlsbad, CA 2003 - 2006

Private label products for hotels, gift shops, and spas.

Customer Service Manager, Project Manager

Managed Customer Service team of 4 and over 300 active clients. Worked with clients to develop and create their product from idea to merchandise.

• Worked with customers to move their product vision into reality while collaborating with the lab for fragrance and recipe design and purchasing for packaging options.

• Implemented and trained on new order entry processes, inventory management, accuracy, order response and customer satisfaction with Customer Service and Logistics team.

• Optimized purchasing software by effectively switching to blanket ordering and customer forecasting to successfully manage inventory and ingredient volumes. Created invoicing and sourced shipping logistics for sales of over one million pieces each month.

ADDITIONAL RELEVANT EXPERIENCE

• Callaway Golf, Carlsbad, CA, Executive Assistant

• Sherwood Artworks, Oceanside, CA, Office Manager

• PRN, Carlsbad, CA, Medical Biller

• Nordstrom, Santa Barbara, CA, Customer Service Representative

EDUCATION

Bachelor's of Arts - Liberal Studies, Computer Science Emphasis

California State University, San Marcos, CA

PROFESSIONAL DEVELOPMENT

• Articulate Storyline 360, ATD, August 2017

• PrimeTime! For Trainers, LTEN, February 2016

• MS Excel VBA & Access 2010 w/ SQL Writing, Blue Star Learning, April 2012

AFFILIATIONS

ATD (FORMERLY ASTD), LTEN, Guild

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