Customer Service Office

OBJECTIVE:Seeking for Administrative role in an organization to contribute potentially with a focus on Client Relations and Office Management for overall growth of an organization

Summary of qualification and skills:

●Over two years’ experience performing general office procedures, where an in depth knowledge of office management principles

●Excellent ability to learn new things and multitasking

●Self motivated, highly creative individual possessing a keen attention to detail and dependable with excellent analytical and presentation skills

● Very good communication and interpersonal skills,excellent planning, organizing and time management skills.

●Strong leadership skills and experienced in working efficiently in teams or otherwise

●Superb at working independently and under any situation

●Proficient in MS Word, MS Excel, MS Outlook

●Customer-service oriented

●Reliable

EDUCATIONAL QUALIFICATIONS

●Post-Graduate Certificate in Project Management @ Humber Institute of technology and advanced learning, Toronto, Ontario, Jan- Aug 2016

●Post graduate certificate in Health care administration @ Canadore College, Mississauga campus, Sept 2016- April 2017

●Bachelor’s degree in health sciences from Baba Farid University, India, Punjab, Aug 2009- July 2014

WORK EXPERIENCE

Customer service representative Key town furnishings Brampton,ON (August 2017- December 2017)

Provided superior customer service throughout the assigned areas, using best of selling techniques to drive and close sales

Accurately and efficiently processed customer transactions

Answered incoming phone calls and assisted sales staff in preparing questions for customer feedback

Proven ability to run the store safely and efficiently

Prepared invoices and keeping record of it

Handled customer problems appropriately, escalating issues when necessary

Identified non-conforming parameters and reported to manager

Department coordinator

Bassi Hospital Pvt. Ltd. (India) (Sep 2014- July 2015)

Improved office efficiency by implementing color-coded filing system and introduced additional time-saving measures.

Enhanced communication between department and executive team, fostering a sense of teamwork and collaboration

Supported staff effectively in assigned work

Maintained the office database – retrieved and organized information for individual employees and clients

Developed and organised dental public health programs

Organised camps to provide awareness about dental health

Proficient in coordinating with the HR, accounts, and nursing department

Ensured responsibilities are assigned and prepared checklist

Ensured patient satisfaction

Associate Clinic Coordinator

Ramandeep dental clinic India (August 2015- December 2015)

●Taking backup of billings, invoices, and inventory stock

●Scheduling appointments and reminding patients of return dates

●Gathering information like patient histories, insurance claims and medical records before patients arrive

●Responding to phone calls, emails, and customers' queries with focus in timely manner

●Maintaining patient histories, keeping clinical records up-to-date and settling billing information

●Preparing insurance claims and maintaining the facility by arranging cleaning and equipment repairs

●Providing information on various types of oral care service to visiting patients

Lord Mahavira Charitable Hospital India (July 2013-April 2014)

Intern Coordinator

●Answered phone calls and greeted patients and visitors in a friendly manner Scheduled appointments and gathered insurance information

●Collected, verified, and filed patients' health records

●Handled administrative tasks and ordering and maintaining of office supplies

●Confirmed patient appointments and sent them a reminders through emails and SMS

●Provided education to patients on oral care and taking dental care at home

GIDSS ASSOCIATION charity in Brampton

●Helped in organising events for teaching old people how to use smartphones, organized junior summer camp and various events at Brampton Soccer centre

●Helped in fundraising for kids

ACHIEVEMENTS

●Created efficient Microsoft Word database for forms, letters and documents, which decreased errors and production time by 50%.

●Trained new employees

● Demonstrated Leadership and Reliability

●Supported staff effectively in assigned work

CERTIFICATIONS

Worker Health and Safety training certified

Reference available upon request

Contact this candidate