Customer Service Office

SHAMESKIE GRAY

**** ** **** * *** *** Houston, TX 77069 725-***-****

***************@*****.***

Very versatile, fast learning, hardworking, team player within a variety of workplace settings; Corporate, Medical, and Logistics. I have over 3 years of Call Center customer service, 2 years of Administrative/Receptionist skills along with intermediate /expert skills in various software including but not limited to: Oracle, Live Sibel, Blue Pumpkin, SAP, Microsoft Word /Excel, Y.P.M,

EXPERIENCE

august 2017- December 2017

program specialist. CovaNce GREENFIELD in

Handle incoming calls from customers and place outgoing calls to patients and healthcare providers.

Document calls in appropriate tracking system, handle escalate calls per established guidelines.

Conduct research on behalf of patient to determine if they are eligible for their prescribed therapy.

Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipment.

Familiar with Market Place and insurance options available to educate patients on options as appropriate.

MARCH 2014- DECEMBER 2015

Leasing Agent Ackerman Group HUMBLE TX

Scheduling tours, showing and renting apartments to future residents.

Process apartment applications and lease renewals along with accurately completing all related paperwork.

Work with maintenance department to ensure apartment turnovers are completed in a timely manner.

Accept checks, money orders and certified checks for daily deposit.

Ensure the office, business center, model and target apartments are in perfect condition; vacuum and dust as needed.

APRIL 2013 September 2016

RECEPTIONIST / Mail Clerk Novitex Solutions Houston TX

Answer incoming calls, received on a multi line phone system, in cordial, professional and timely manner. Transfer calls to appropriate individuals.

Set-up media events, managing calendars and scheduling and creating agendas for meetings processing and filing various documents.

Sort mail, record keeping, process paper work for shipments, and certified mail, metering mail and daily mail pickup from post office.

Handle additional projects as assigned; handle sensitive and or confidential documentation and information.

EDUCATION

May 2016

Paralegal, Lone Star Community College

GPA 3.8

JUNE 2011

Assoicaite of applied science University of phoenix

GPA. 3.3

SKILLS

Ability to type 60 ( words per minute )

Analytical Skills

Great Communication

Adhere to all deadlines

Leadership /Supervisory Experience

REFERENCE

Available upon Request

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