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Customer Service Manager

Location:
Milton, Ontario, Canada
Posted:
January 01, 2018

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Resume:

AYESHA KHAN

*** ***** **** 905-***-****

Milton, ON, L9T8M6 ac3vfq@r.postjobfree.com

OBJECTIVE

Experienced Administrative assistant witn 10+ years of proven customer service experience looking for a job where my extensive communication and customer services skills can be utilized at its core.

Administration and Customer Services Skills

●10+ years of core experience in customer service, office administration and sales support.

●Excellent verbal as well as written communication skills.

●High patience levels and ability to listen to customers for a longer duration.

●Ability to analyze the customer problems efficiently.

●Proven skills in resolving conflicts.

●Expertise in preparing documents, letters, memos, proposals using Microsoft Office suite.

●Successful experience in managing time and workload under pressure.

●Highly critical thinker with effective researching skills.

●Effective documentation and presentations Skills.

●Ability to distribute daily correspondence and memos to employees.

●Ability to maintain employee record for administration and HR departments.

●Cooperatively collaborated in teams to produce quality work.

IT SKILLS

●Working knowledge of various Windows desktop Operating Systems.

●Proficient in MS Office Suite (MS Word, Excel, MS Power Point, Outlook)

●Basic networking concepts.

●Working knowledge of accounting software like ACCPAC, Simply Accounting and Quickbooks.

●Successful in identifying and solving computer-related problems.

EDUCATION

●Business Accounting Program -- (2004-2007)

Algonquin College, Ottawa

●Ontario Secondary School Diploma (OSSD) -- (2001)

Gloucester High School, Ottawa

EMPLOYMENT HISTORY

●Office Administrator @ Crupi Group Ltd (May'17 - Oct'17)

●Maintain Admin processes to create efficient office operations and management.

● Using a variety of software packages, such as Microsoft Word, Excel, Outlook, PowerPoint etc., to produce correspondence and documents.

● Marked entered, and maintained employee's quiz for Certificate of Recognition (COR ).

● Administrative and secretarial support for Operations Manager and other staff.

● Prepared meeting minutes for Board of Directors meetings.

●Maintained work Inspection reports electronically as well as in hard copies format.

●Entered and maintained employees mandatory certifications electronically.

●Accounts payable/Office admin @ Raaz Consultancy (Jul’14 – May'17)

●Administrative and secretarial support for Operations Manager and other staff.

●Posting & reconciling entries to the General Ledger

●Processing cheque runs.

● Manage Office budget, maintaining stationery and equipment;

● Handle escalations from the Team Manager and/or Manager.

Business Account Consultant @Primus/ Rogers Communication (Apr’08 – June’14)

●Resolved all service inquiries/requests and customer complaints in a manner, mutually satisfactory to the customer and Primus Canada.

●Provided accurate, detailed information regarding products, billing procedures, and payment options, to all new/existing customers in a timely, efficient manner.

●Completed all post call processing and paperwork in an accurate, timely and efficient manner.

●Processed credits to customers’ account as per guidelines.

●Handled escalations from the Team Manager and/or Manager.

●Answered all incoming calls from commercial and residential customers thereby providing high level of Customer Service.

Claim Verifier (Quality Control Dept) @ Resolve Corporation (Apr’07- Apr’08)

●Verified keyed claims according to provided checklist.

●Transcribed data from a source document directly into a computer.

●Received and audited information to be entered (i.e., checks account numbers, verify bill amounts, vendors addresses and item extensions etc)

Co-op student @ Intermap Technologies (Finance Dept.) (Jan’07 - Apr’07)

●Data entry by using word-processing and excel.

●Calculate and prepare cheques for payroll and for utility.

●Prepare everyday cash flow statement by using banking information

●Perform related clerical duties such as word processing, filing, faxing, and photocopying.

Office Administrator @ Westboro Medical Center (Jan’ 05 – Feb’07)

●Used Nightingale program to write letter to clients.

●Performed related clerical duties such as word processing, filing, faxing, and photocopying.

●Greet people and direct them to contacts or service areas

●Respond to telephone, in person, or electronic enquiries and forward as appropriate.

Shipping/Receiving Assistant (P/T) @ Continental Mushroom (Aug’04 – Feb’07)

Customer service Representative @ Mid East Food Center (Sept’01 – May’04)

Trainee Assembler @ JDS Uniphase (2002)



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