Customer Service Manager
Resume:
AYESHA KHAN
Milton, ON, L9T8M6 **********@*****.***
OBJECTIVE
Experienced Administrative assistant witn 10+ years of proven customer service experience looking for a job where my extensive communication and customer services skills can be utilized at its core.
Administration and Customer Services Skills
●10+ years of core experience in customer service, office administration and sales support.
●Excellent verbal as well as written communication skills.
●High patience levels and ability to listen to customers for a longer duration.
●Ability to analyze the customer problems efficiently.
●Proven skills in resolving conflicts.
●Expertise in preparing documents, letters, memos, proposals using Microsoft Office suite.
●Successful experience in managing time and workload under pressure.
●Highly critical thinker with effective researching skills.
●Effective documentation and presentations Skills.
●Ability to distribute daily correspondence and memos to employees.
●Ability to maintain employee record for administration and HR departments.
●Cooperatively collaborated in teams to produce quality work.
IT SKILLS
●Working knowledge of various Windows desktop Operating Systems.
●Proficient in MS Office Suite (MS Word, Excel, MS Power Point, Outlook)
●Basic networking concepts.
●Working knowledge of accounting software like ACCPAC, Simply Accounting and Quickbooks.
●Successful in identifying and solving computer-related problems.
EDUCATION
●Business Accounting Program -- (2004-2007)
Algonquin College, Ottawa
●Ontario Secondary School Diploma (OSSD) -- (2001)
Gloucester High School, Ottawa
EMPLOYMENT HISTORY
●Office Administrator @ Crupi Group Ltd (May'17 - Oct'17)
●Maintain Admin processes to create efficient office operations and management.
● Using a variety of software packages, such as Microsoft Word, Excel, Outlook, PowerPoint etc., to produce correspondence and documents.
● Marked entered, and maintained employee's quiz for Certificate of Recognition (COR ).
● Administrative and secretarial support for Operations Manager and other staff.
● Prepared meeting minutes for Board of Directors meetings.
●Maintained work Inspection reports electronically as well as in hard copies format.
●Entered and maintained employees mandatory certifications electronically.
●Accounts payable/Office admin @ Raaz Consultancy (Jul’14 – May'17)
●Administrative and secretarial support for Operations Manager and other staff.
●Posting & reconciling entries to the General Ledger
●Processing cheque runs.
● Manage Office budget, maintaining stationery and equipment;
● Handle escalations from the Team Manager and/or Manager.
Business Account Consultant @Primus/ Rogers Communication (Apr’08 – June’14)
●Resolved all service inquiries/requests and customer complaints in a manner, mutually satisfactory to the customer and Primus Canada.
●Provided accurate, detailed information regarding products, billing procedures, and payment options, to all new/existing customers in a timely, efficient manner.
●Completed all post call processing and paperwork in an accurate, timely and efficient manner.
●Processed credits to customers’ account as per guidelines.
●Handled escalations from the Team Manager and/or Manager.
●Answered all incoming calls from commercial and residential customers thereby providing high level of Customer Service.
Claim Verifier (Quality Control Dept) @ Resolve Corporation (Apr’07- Apr’08)
●Verified keyed claims according to provided checklist.
●Transcribed data from a source document directly into a computer.
●Received and audited information to be entered (i.e., checks account numbers, verify bill amounts, vendors addresses and item extensions etc)
Co-op student @ Intermap Technologies (Finance Dept.) (Jan’07 - Apr’07)
●Data entry by using word-processing and excel.
●Calculate and prepare cheques for payroll and for utility.
●Prepare everyday cash flow statement by using banking information
●Perform related clerical duties such as word processing, filing, faxing, and photocopying.
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Office Administrator @ Westboro Medical Center (Jan’ 05 – Feb’07)
●Used Nightingale program to write letter to clients.
●Performed related clerical duties such as word processing, filing, faxing, and photocopying.
●Greet people and direct them to contacts or service areas
●Respond to telephone, in person, or electronic enquiries and forward as appropriate.
Shipping/Receiving Assistant (P/T) @ Continental Mushroom (Aug’04 – Feb’07)
Customer service Representative @ Mid East Food Center (Sept’01 – May’04)
Trainee Assembler @ JDS Uniphase (2002)
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