Administrative Assistant Customer Service

Vittoria Laudari

*** **** ****** *****, ***** ***, Brampton, Ontario, L6Y 1T8, ***@******.*** 416-***-****

OBJECTIVE: To obtain a full-time position as an administrative assistant and office management.

EDUCATION:

1986 Ryerson University, Business

Bachelor of Arts (Distinction), Certificate in Business Administration

1982 West Humber Collegiate

O.S.S.D

CAREER RELATED EXPERIENCE:

PM SHEET METAL AND VENTILATION (2016-Present)

Administrative Assistant – August, 2016

Acting as liaison for the company and trades

Accounts receivable and Payroll

answer, screen and transfer inbound phone calls

receive and direct visitors and clients

general clerical duties including photocopying, fax and mailing

maintain electronic and hard copy filing system

retrieve documents from filing system

handle requests for information and data

resolve administrative problems and inquiries

prepare written responses to routine enquiries

prepare and modify documents including correspondence, reports, drafts, memos and emails

coordinate maintenance of office equipment

coordinate and maintain Health and Safety/WHMIS records for staff

VERDI ALLIANCE GROUP OF COMPANIES (2014 TO 2015)

Administration Receptionist – October, 2014

Answering incoming phone calls, greeting callers, identifying their needs, and redirecting calls

Acting as liaison for the company and trades

open, sort and distribute incoming correspondence

maintain office supply inventories

THE HOME DEPOT (2009 TO 2015)

PRO Associate – March, 2009

All Star Employee Award for two consecutive years and Homer Award for three consecutive years, both for exceptional customer service, ultimately achieving Platinum status within the company

Preparing off-phone quotes, orders and pick-up/delivery for contractors

Escalating/referring more complex requests to higher management to provide applicable solutions

Initiate contractor rewards programs

Organizing “Contractor Appreciation Days”

Maintaining a data base of contractors and following up with appropriate support

Seasonal Department – April, 2012

Maintaining live goods, along with various seasonal products and merchandising

Assisting customers with various seasonal projects and gardening issues and researching resolutions

ACCESS – A DIVISION OF ALDO (1996 to 1998)

Store Manager – October, 1996

Responsible for day to day operations in retail management

Duties included hiring, reviewing, and scheduling staff, receiving merchandise, maintaining the stock room and routinely performing inventory

Focusing on providing excellent customer service by ensuring complete satisfaction with customer requests

ADMINISTRATIVE ASSISTANT POSITIONS

Royal LePage Captial Management Serv. Ltd., Toronto (1986 to 1987)

Administrative Assistant

The Woodbridge Company Ltd., Toronto (1987 to 1989)

Administrative Assistant to Secretary Treasurer

Northern Telecom, Mississauga, (March 1989 to 1994)

Administrative Assistant

KNOWLEDGE AND EXPERIENCE:

Payroll Program

Extensive experience with Windows and keyboarding skills – 120 wpm

Solid verbal and written communication skills

Exemplary customer service and problem-solving capabilities

PERSONAL ATTRIBUTES:

Fast learner, eager to learn and absorb new information, very good at applying past experiences

Capable of handling high volume of work

Very productive, especially in pressure situations

Flexible and adaptable to company policy changes and current business needs

Effective team player

REFERENCES: Available upon request

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