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Alexandria, Alexandria Governorate, Egypt
January 01, 2018

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Ahmed El-Halwagy

Personal data:

Date of birth: *-9-1984 Status: Married

Military status: Exempted Email: Address : 14 El-Nahda st. Roushdy, Alexandria, Egypt Tel: +201********* /+201*********

- Education:

• Master Degree in "International Legal Transactions and Logistics" in Arab Academy for Science and Technology and Maritime Transport (AAST) in Egypt.

• Obtained Cases' Proceedings studies regarding to Egyptian Legal system.

• Obtained a High Diploma (2009 -2012) in "Professional Human Resources Management" in Arab Academy for Science and Technology and Maritime Transport (AASTMT) with cooperation with American University in Cairo (AUC) where we learnt the main seven sections of HR:- 1-Employee Training and Development

2-Labor Law

3-Contemporary management

4-Organizational Behavior

5-Recruitment and Selection

6-Human Resources Information System

7-Compensation and Benefits

• Graduated from Faculty of Law English dept. Alexandria University in 2008 in Egypt

• “Old Victorian” Primary, Preparatory and Secondary education in Victory College, Alexandria – Egypt.

- Summary:

High educated applicant possesses a comprehensive understanding and practice of the local and International laws / conventions governing any possible transaction could be concluded especially in Commercial and Maritime Laws. Soft skills was improved by learning courses and practiced by working in Vodafone Egypt where many values were added, new records were scored, experiences learnt from colleagues and exceptional cases. Well trained and professionally worked on different software systems (Microsoft skills – HMS – Citrix – Sertica – Crew Inspector - Siebel – CCat - Wincash


In addition of a talented software skills and solutions in computers, electronics and software problems. After obtaining 2 different master degrees I am experiencing a challenging position in "AP Møller Mærsk" Group at Egyptian Liquefied Natural Gas Plant (ELNG).


• Languages: Arabic: Mother language / English: Fluent / French: Good

• Very high software skills

• Anti-corruption e-learning course, Fraud basics course, Fraud Prevention and Detection course, Fraud Response and Investigation, Safety Culture courses at Maersk training programs.

• Soft Skills courses (Presentation - Communication skills – Customer Service).

• Fire-Fighting course & First Aids Courses - Alexandria University

- Work Experience:

1. Since Dec. 2014 working for AP Møller Mærsk Group as an Administrative Coordinator / Port Captain Assistant and Local Crewing at Egyptian Liquefied Natural Gas Plant / Port (ELNG) Idku Site.

A- Daily Tasks / Reports / Duties

1. Send Port weather state, Crew up-normal leaves, exchanges and Marine Units' Movements. 2. Keep Attendance Sheet for all crew members on daily basis. 3. Send Daily Noon-Reports for outbound Vessels to relevant employees. 4. Prepare Port Captain's Laptop for checking Company's Applications Citrix, Sertica, HMS...etc. 5. Check Port Captain's HMS for opened Actions and Bulletins. 6. Receive daily post mails from main Office and distribute it to relevant Offices, Port Captain or Marine Units by Postman. 7. Receive daily post mail from Marine Units and distribute it to relevant Offices by Postman. 8. File all documents and permits.

B- Weekly Tasks / Reports / Duties

1. Create Weekly Manpower plans and send it to all departments. 2. Create profiles for new employees on Crew Inspector Website and follow up current employees' profiles. 3. Complete Sign on/off process on Crew Inspector Website according to Weekly Manpower Plan. 4. Request Coast Guards' Permits and Ports' Entrance Passes for relevant employees. 5. Make sure all on-trip Seafarers required Papers & Certificates (30 to 60 documents) are valid before trip. 6. Prepare Crew Certificate Status list for all signing-on crew members and contact /follow up with ones whose certificates will expires within 2 months.

7. Prepare Admiralty Notice to Mariners and send it to Marine Units. 8. Write down minutes Operation Safety Meetings minutes and upload to HMS "Harmonized Management System". 9. Prepare KPIs of Tug Masters.

10. Write down minutes of Management Visits to Vessels minutes and Safety Area Inspections held by Port Captain on Marine Units on HMS.

11. Receive and follow up Crew Members requests and follow it up with HR & Financial Depts. C- Monthly Tasks / Reports / Duties

1. Prepare Port Office Provision List.

2. Write down meeting minutes of "Professions' Safety and Health Governmental Committee". 3. Create Requests to Purchasing Dept. for Materials and devices needed for site administration Office. 4. Write down Monthly meetings held between our Maersk and Client ELNG. 5. Prepare Office Driver Working-hours' Timesheets. 6. Prepare Site on/off-shore employees Timesheets. 7. Prepare off-shore employees Overtime sheets.

8. Prepare off-shore employees Timesheet ( contract with SUBSEA 7 ) 9. Prepare on Duty Tug list.

10. Prepare Monthly Towing Gear Data of Port Fleet Marine Units. 11. Prepare Proactive Reports on HMS.

12. Prepare Monthly HSE Reports of Marine Units.

13. Coordinate and follow up with Executive Secretary, Port Captain and with ELNG Security Department the process of issuance of Coast Guard Permits of all employees and Visitors. 14. Receive Pay-slips & Crew Balance Working Days' sheets and distribute it to offshore according to roaster to sign it and resend back.

D- Other Tasks

1. Create Visit Requests for visitors to access Port's electronic gates. 2. Coordinate with QHSE Department of ELNG for Safety Induction Courses for Visitors who will access to Gas Plant Area

(Jetty and Marine Units).

3. Create ELNG Security Permits for Materials in /out Port. 4. Prepare documents of issuing access cards for new comers and request re-activation of inactive access cards of current employees as they deactivate after 30 days of standby. 5. Follow up and coordinate for Crew Courses, Surveys and Events. 6. Follow up and collect any document required from Crew Members to any other company’s Department. 2. Since Oct. 2014 till Dec 2014 worked for "Ali Moraly Law Firm" which was mostly specialized in Governmental Law Suits and Administrative Judiciary Courts. 3. Since April 2013 till Sept. 2014 worked for "Middle East Survey and Control Office"(MESCO) Legal department as a Lawyer, Legal correspondent/consultant and representative of the Largest Protect and Indemnity Clubs UK P&I, British Marine P&I, North of England, West of England, London Steamship (a. Bilbrough& co.), South of England, Gard P&I, Steamship Mutual, Standard Club, Japan P&I club, American Club, Terra Nova, Rates Club, Intercostal Ship-owners, Osprey underwriting agencies, Hellenic and Rates Marine Insurance.

Job Description:-

Legal assistance before all Courts and Arbitrators represents our Principles in amicable settlements of Legal cases and business meetings in the following categories: Maritime Cargo Damages, Collisions, Penalties, Damage to Coral, Damage to FFO, Salvage, Cargo Claims, Custom Regulations, Wheat Consignments and Stowaways.


a) Send first notice of claim to P&I Club/client/member/principle explaining briefly case’s facts and claim. b) Head to court to obtain all the relevant documents of cases and translate it to send it to client. c) Attend before Police stations, District Attorneys, all Egyptian courts and Court’s Expertise Meetings to file an action or respond to a filed report against client’s interests and rights and holding the responsibilities of other litigants. d) Gather, study and analyze information / evidence and documents to formulate a defense plan. e) Evaluate findings and develop our defense strategy and study client’s position’s strength and whether the liability is avoidable or not.

f) Prepare assessment reports and recommendations to advise client concerning claim liability and legal rights, obligations, applicable law and our defense strategies. g) Advice clients in commercial wise whether to settle the claim amicably or proceed in cases before the court. h) Create notes of defense and dockets of documents and submit it before the court or in court’s expertise meetings. i) Create writs of summons and present it to court lodge to file lawsuits. j) Represent clients in settling legal disputes amicably and monitor the settled cases before the court until the court decide to struck it from court’s roll.

k) Send periodic reports to clients including cases adjournments, decisions, interlocutory judgments and final judgments.

l) Create invoices regarding a detailed breakdown of our work and fees in each case and send it to client every 3 months.

m) Create and update Excel sheets and data entry regarding all files, legal cases and correspondence. 4. Since Sept. 2012 till March 2013 worked for Dr. "Salah Elmokaddem Law Firm" which is considered as one of the largest law firms in Egypt. 5. Since Dec 2010 till Sept. 2012, worked for Vodafone Egypt as a Retail agent and customer service and promoted in March 2011 to be a Retail Advisor at San Stefano Alexandria branch, then promoted in April 2012 by joining in the Retail Task Force Team.

Job Duties:-

Mainly carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets.

A. Regarding to Customer Experience

a) Greet the customer on counter with warmth, courtesy & personalized greeting. b) Generate a proper queuing ticket for the customer. c) Full customer need assessment by proper probing to identify the customer's needs. d) Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment.

e) Fulfill the customer need with speed & simplicity. f) Handle customers' inquiries & verbal and written complaints and follow up with customer to maintain his retention and loyalty.

g) Provide strong & updated product knowledge & competition's offers awareness. h) Full awareness & implementation of P & P

B. Operation

a) Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc b) Interdepartmental communication to speed up the work's completion. c) Handle opening & end of day operation.

d) Provide retail's junior staff with all needed operational support. C. Targets

a) Achieve sales targets / revenue targets / customer experience targets. b) Cross sell/up sell when applicable according to the customer's type/segment. 6. Since Oct 2009 till Dec 2010, worked for Gold's Gym International, Inc.- as Customer Service Officer and Coordinator.

Job Description:-

Mainly greets, assists, and directs members, guests, staff and callers when they enter or call the gym. Also performs a variety of administrative and operational duties as necessary. CS is considered the main link between all departments

(GM, Sales, Marketing, Fitness, Nutrition doctors, Operation and House Keeping) and the customer.


a) Greets and checks-in all members as they enter the gym. b) Keep employees’ Attendance Sheet updated.

c) Answer phone calls using the correct greeting and assists callers as needed. d) Process all transactions at the Point of Sale register. e) Assists members with all inquiries and handling customers’ verbal and written complaints and follow up with customer to maintain his retention.

f) Maintain a clean and orderly front desk/lobby area with coordination with House Keeping department. g) Ensure that front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest h) Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests.

i) Performs a variety of duties including filing paperwork, data entry and doing hourly walk-through in the facility. j) Checking Opening & Closing Check-lists daily.

k) Register all guests into the gym using proper registration procedures. l) Ensure that guests and appointments are directed to the appropriate employee/department in a prompt and professional manner.

m) Supervise Distribution of keys and other materials /services to customers with coordination with other departments.

n) Announce daily notifications to customers through microphone, before starting Aerobics classes and before the closing time of facilities.

7. Since 2008 August till Nov. worked for "Alexandria Medical Center" as Customer Service & Quality assistant.

Job Duties:-

a) Mainly supervise employees’ administrative performance and quality assurance of service to customer. b) Responsible for answering calls regarding clinic operations and either handle or direct caller to the appropriate individual.

c) Schedule clinic appointments and collects payment from customers and reconciles daily cash report. d) Gather, enter, and update data to maintain clinic records and databases in an efficient, organized and confidential manner.

e) Assist, train and supervise new employees to meet clinical policies. f) Coordinate / supervise the day-to-day clinical operations with all departments. g) Resolve scheduling conflicts maintains clinic customer flow and manages difficult or emotional customer situations and handling written and verbal complaints and follows up with customer to maintain his retention. h) Monitor clinic compliance with quality assurance and guidelines and entering information into registers.


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