Data Entry Customer Service
Resume:
Kim Gumenberg
Kearney, MO *****
***********@****.***
Summary of Qualifications:
6+ years customer service experience, sales support, data entry,
research skills.
Computer skills Medisoft, MS Excel, MS Word, MS PowerPoint, MS Outlook, SAP, scanning, duplication, 10 key by touch, microfilm, facsimile machine.
Organizational skills – multi-tasking, prioritizing to complete tasks efficiently, alpha and numeric filing skills.
Professional Experience:
Alere Escreen Kansas City, MO
Customer Service Representative July 2017 – Present
Receive a variety of inbound calls that require research to provide the caller with a resolution.
Working on multiple levels of windows platforms with the use of two monitors allowing a greater research method.
Adhering to PHI and HIPPA guidelines as required by law for TPA providers.
Hallmark Liberty, MO
Order Processor May 2017 – June 2017
Open process orders to fulfill in within a specified time line in addition to completing with a 98 percent accuracy rate.
Closing process orders that have only been partially completed before the end of a shift change.
Keep a log of daily batch process order points for each order fulfilled.
Real Soft Temporary Monmouth, NJ
Assignment Henkel Richmond, MO
Inventory Control Coordinator Dec 2015- April 2017
Data Entry of Process Orders, confirmation of accurate piece count matching the orders prior to closing.
Researching errors requires several computer locations to review to determine processes required to correct error prior to closing an order.
Opening of Process Orders, answering phones, aid support to the fork lift drivers.
Transfer material from one location to another via computer data entry following a specific process to ensure proper transfer.
Business Related Service North Kansas City, MO
Reception, Office Support Jan 2013 - April 2016
(Seasonal temporary) additional years 2013, 2014, 2015, 2016
Answered phones, greeted clients, scheduled appointments for the tax professionals, collected payments for services provided.
Provided clerical support to office staff, also provided conflict resolution.
Increased staff efficiency by reorganizing client files.
Domestic Engineer Glendale, AZ
Homemaker Feb 2000 – Feb 2012
Coordinated activity schedule for a child and travel arrangements for a spouse.
Volunteered in classroom aiding teachers with projects from kindergarten through sixth grade. Chaperoned on field trips and classroom functions.
Managed care of home including scheduling maintenance professionals as needed.
Unisource Kent, WA
Customer Service Representative April 1998 – October 1999
Managed customer accounts by accurate data input, order details, and requests for product availability.
Provided conflict resolution for damaged, delayed, or errors in orders.
Data input of orders placed by customers direct via phone line and by facsimile.
Collaborated with sales staff to ensure customer satisfaction.
Scheig Associates, Inc. Gig Harbor, WA
Direct Mail Coordinator, Data Entry, Customer Service June 1995 – April 1998
Promoted to direct mail coordinator.
Managed time and duties of temporary staff.
Installed data files from mail list vendors; verified compatibility with mailing software and corrected errors.
Created data reports for each mailing that tracked responses, purchases, including an in-depth accounting of costs for each mailing.
Data entry required accurate fast-paced test result verifications under a time limit that required results to be faxed back to clients.
Resolved situations involving rescoring of tests for accuracy, and conflict resolution regarding billing or errors in testing materials received.
Conducted weekly computer back up of main computer to ensure data safeguard.
St. Anthony Publishing Reston, VA
Special Sales & Support, Refund Processor, Data Entry Oct 1992 – May 1995
Promoted to Special Sales from Returns Refund Processing.
Maintained a correlation with a specific assigned group of customers that required large quantities of publications to be sent by a designated date.
Provided administrative support to the sales staff in the department.
Obtained shipping information and confirmation of delivery to each location.
Return refund position required obtaining an approved refundable dollar amount each week from the accounting department.
Processing refunds required research to determine correct purchase price and maintain refund amount allowed.
Reconciled and printed reports for refunds to be given to the accounting department for final approval.
Data Entry required applying payments on accounts and researching to match the correct invoice.
Entered orders sent from the direct sales department.
Daily reconciliation of payments entered to confirm entries matched deposit amounts and fixed errors when necessary.
Printed finished report once all entries matched deposit.
Education:
AAPC
Pursing CPC Certification
Medical terminology
Anatomy
ICD 10-CM
CPT
HCPCS level II
University of Phoenix Online Phoenix AZ
Associates of Arts in Health Care Administration June 2014
Medical terminology
Medisoft software
Anatomy
Billing and coding procedures
Account reconciliation from payer reimbursement and patient pay.
Collections protocol and procedures.
Compliance procedures
Dickenson Business School Gladstone, MO
Accounting Certification Nov 1989
Data entry of account payables, receivables for simulated business.
10 key by touch
Additional Information:
Awards: Member of National Society of Collegiate Scholars
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